Customer Service Manufacturing
Resume:
Timothy A. Twitchell
Manchester, NH 03104
Mobile: (603) (851-2283)
Email: ******@*****.***
OBJECTIVE:
To obtain the position of Field Service Engineer and put my 10 years of electronics manufacturing, troubleshooting, field service and customer service and to work in a new environment.
UNIQUE KNOWLEDGE AND SKILLS:
• 5+ years experience with and working knowledge of Widows NT.
• 2.5 years experience with and working knowledge of ISP networking equipment.
• 10 years of diversified electronics manufacturing experience.
• Familiar with strain gauges, mechanical, optical and Hall Effect sensors, PLC programming and machine vision systems.
RELEVANT EXPERIENCE:
02/17/2009 – 09/15/2011 Fairpoint Communications, Manchester, NH
Central Office Technician
• Tested, analyzed and interpreted data for troubleshooting in switching equipment, DSLAMS, routers and computer systems, data networks and associated peripherals.
• Operated and maintained various switching, data network and computer processing equipment.
• Monitored switching equipment, computer systems, and data networks.
• Responsible for maintaining accurate and complete records and taking any corrective action
• Configured modems and router with IP addressing schemes
• This job required the ability to multitask and contribute in multiple ways coupled with great people skills and the ability to work harmoniously with staff and clients.
01/11/04 -11/20/08 Jabil Circuit, Billerica, MA
Electronics Engineering Technician III
• Problem-solving and troubleshooting of electronics production equipment and hardware.
• Represented the company for over nine months building prototype X-Ray baggage scanners and conveyors at Reveal Imaging in Burlington, MA.
• Diagnosed numerous machines to component level including electro-pneumatic rotary placement heads, CNC XY positioning gantries, igus cables, PCs, label printers, screen printers, heating elements, thermocouples, temperature sensors, machine vision systems, component recognition systems and LED arrays.
• Maintained and repaired electro-pneumatic production and conveyor equipment.
• Built alpha and beta prototype x-ray equipment and conveyor systems from schematics, general oral instructions or rough sketches.
• Programmed complex equipment using CAD translation software and handheld controllers.
• Familiar with strain gauges, mechanical, optical and Hall Effect sensors, PLC programming, machine vision systems, and programming of production equipment.
• Exercised a high degree of technical judgment required to troubleshoot, test and modify a wide variety of complex mechanical and electro-mechanical systems and subsystems involving the substitution of various parts and materials as required.
• Assisted in the design and construction of unique electro-mechanical equipment.
• Worked from schematics, general oral instructions or rough sketches to construct or modify existing equipment/jigs/fixtures.
• Independently planned and fabricated jigs, fixtures, braces and replacement parts.
• Conducted mechanical analysis under engineering direction utilizing basic design concepts.
• Developed, evaluated, improved and documented manufacturing processes.
• Documented and reported maintenance events in accordance with ISO standards.
• Developed and implemented process control techniques and procedures into manufacturing environments.
• Analyzed manufacturing process flows continually for the enhancements of quality, cost reduction and throughput.
• Collaborated with manufacturing engineering regarding product tooling and design to ensure effectual production methods.
• Conferred with vendors in determining product specifications and arranging equipment, parts, or material purchase, and evaluated products according to quality standards and specifications.
• Met with manufacturing department Mangers and Engineers to develop, coordinate, and implement technical training for employees.
• Provided engineering support in production department to trouble shoot and resolve technical problems.
• Organized and maintained equipment inventory, kept logs and ordered replacement parts.
• Supported company policies and procedures, goals and objectives, regulations, and good manufacturing practices.
• Successfully repaired several machines that had been cast aside and returned them to production.
04/1996-02/2002 Benchmark Electronics, Hudson, NH
Process Technician A
• Worked closely with manufacturing department to develop, coordinate, and implement technical training for employees.
• Provided engineering support in production department to trouble shoot and resolve technical problems.
• Supported company policies and procedures, goals and objectives, regulations, and good manufacturing practices
• Worked closely with manufacturing department to develop, coordinate, and implement technical training for employees.
• Provided engineering support in production department to trouble shoot and resolve technical problems.
• Developed, evaluated, improved and documented manufacturing processes.
• Developed and implemented process control techniques and procedures into manufacturing environments.
• Analyzed manufacturing process flows continually for the enhancements of quality, cost reduction and throughput.
• Supported company policies and procedures, goals and objectives, regulations, and good manufacturing practices.
05/2002 – 06/2004 Rumford Energy, Concord, NH
HVAC Installation/Repair/Sales Technician
Installed, serviced and repaired hydronic and warm air HVAC systems on customer premises.
• Calculated heating/cooling loads on existing structures.
• Estimated installation cost of replacement equipment.
• Worked closely with customers to assure an excellent buying experience.
• Installed boilers and furnaces with gas piping
EDUCATION:
Keene State College Keene, NH
BS Business Mgt
John Mason Institute Nashua, NH
CompTIA A+ December, 2011
CompTIA Network+ December, 2011
Cisco Certified Network Associate February, 2012
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