Customer Service Sales
Resume:
Christina Wesley
________________________________________
Houston, Texas 77021
Cellular 281-***-****
*************@*****.***
________________________________________
Summary
Highly skilled, diligent, and professional Clerk with extensive knowledge of the methods and policies of handling day –to- day administrative and clerical duties. Experienced in addressing customer complaints and selling products to meet client’s needs. Strong ability to prepare and maintain records in order to meet service level agreements and goals. Ability to interpret, apply, and explain applicable codes, policies, and procedures. Skilled in handling multiple projects and has the ability to work independently with minimum supervision. Proficient in major computer applications with sound communication skills.
Skills
• Sound knowledge of alpha and numeric filing • Windows 98, MS Word, Excel, Internet
• Well developed customer service skills • Professional receptionist support skills
• Proficient in data entry skills • Mail Routing
• Strong organizational skills • Sales
Experience
Accountemps Houston, Texas
Accounts Payable/Receivable Clerk
• Assisted Accountants at Riviana Foods with day to day operations
• Processed invoices
• Sorted documents to determine where they should be placed
• Implemented filing system
Office Team Houston, Texas
General Office Clerk
• Assisted representatives at Carizzo Oil and gas with day to day operations
• Reorganized filing systems
• Assisted with the relocation of the office
• Prepared out going mail
• Sorted material to determine where it should be placed
• Stocked supplies
• Many other general office duties
Houston Community Services Houston, Texas
Receptionist/ File Clerk 02/11-Present
• Assist Immigration and Tax Professionals with day to day operations
• Consult with clients concerning immigration status and issues
• Train volunteer workers to use computer applications
• Scan documents
• Maintain client files
• Tutor and monitor children in after school program
20/20 Powervision Management, Houston, Texas
Account Executive 04/07- 07/07
• Provided one-on-one assistance with the selection and purchase of products and services
• Developed and met sales goals for new and existing clients
• Maintained up to 10 clients including upgrading services, problem solving, billing issues, and retention
Lucky Health Care Services, Houston, Texas
Home Health Provider 07/04 -12/04
• Assisted mentally ill patient with daily living skills
• Maintained paperwork which provided progression and regression of daily skills
• Entertained and read aloud to patient to keep her mentally healthy and alert
Manpower, Houston, Texas
File/ General Office Clerk 04/00 - 02/01
• Provided clerical support to Benefits Representatives at Baylor College of Medicine
• Sorted and processed outgoing mail including Fed Ex.
• Maintained files on a daily basis
• Relieved receptionist during lunch breaks and meetings
• Scanned and sorted material to determine where it should be filed
• Generated insurance identification cards for students, faculty, and staff
• Copied all projects for entire office
• Stocked supplies
• Answered multiline phone system
• Data entry
• Assisted Document Retrieval Clerks at Bay View Portfolio with day to day operations
• Utilized filing room and microfilm applications to locate missing documents for various cases such as; property taxes, lost deeds, and titles
• Scanned, processed, and prepared documents for shipping
• Filing, faxing, and many other general office duties as assigned
Adecco, Houston, Texas
File/ General Office Clerk 07/99 - 09/99
• Provided Clerical support to Clerks at Bank of America
• Sorted and processed return checks
• Prepared outgoing mail
• Notified clients of insufficient funds due
• Operated various machines and equipment
• Retrieved files on site and off site for Insurance Representatives at Progressive Auto Insurance
• Maintained client files and other documents
• Reorganized filing system
Education H&R Block Class 2011
Houston Community College 2005-2008
Texas Southern University 2003-2004
Volunteer Services
Houston Community Services
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