Customer Service Sales

Steve Juranek

**** ******* ****** *********, **, 94533 United States 707-***-**** ***.*******@*****.***

Professional Experience

Chevron, Concord, California United States

Customer Service Representative, Feb 1996 – Mar 2004

Manage customer credit card accounts through correspondence and telephone contact. Handled all aspects of customer service including: answering customer questions and solving problems with professionalism and enthusiasm. Understand and practice solid customer service skills to promote customer satisfaction and loyalty. Multi-task daily to stay on top of job functions, such as answering customer phone calls, responding to customer inquiries through correspondence, and perform duties as Safety Coordinator in the work group. Recognized as a top performer in the work group.

Direct Mail Marketing Representative, Mar 1995 – Apr 1996

Handled diverse requests within the Direct Mail Marketing Department including placing orders, responding to customer inquiries and resolving disputes. Interfaced with outside vendors to resolve customer disputes. Required to prioritize workload and hand multiple tasks on a daily basis. Recognized for my quality of work.

Machine Operator, May 1988 – May 1996

Operated Mail Star machines to produce customer statements and credit cards on a daily basis. Produced a variety of jobs for the Financial Department including printing computer generated letters, royalty checks and Electronic Funds Transfer letters. Balanced jobs to postal meters daily. Job required a great deal of multi-tasking to a high level of quality. Recognized by co-workers as a top performer.

Pella Window & Door/JE Higgins, Livermore, CA United States

Showroom Coordinator, Apr 2005 – Apr 2006

Described product to customers and accurateley explained details and care of merchandise. Greeted customers entering the store to ascertain what each customer wanted or needed. Earned management trust by serving as key holder, responsibly opening and closing store. Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions. Provided an elevated customer experience to generate a loyal clientele. Maintained cleanliness and presentation of stock room and production floor. Guaranteed positive customer experiences and resolved all customer complaints. Built long-term customer relationships and advised customers on purchases and promotions.

Pella Window & Door/JE Higgins, Livermore, CA United States

Project Coordinator, Apr 2006 – Jul 2009

Described product to customers and accurately explained details and care of merchandise. Greeted customers entering the store to ascertain what each customer wanted or needed. Earned management trust by serving as key holder, responsibly opening and closing store. Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions. Provided an elevated customer experience to generate a loyal clientele. Maintained cleanliness and presentation of stock room and production floor. Guaranteed positive customer experiences and resolved all customer complaints. Built long-term customer relationships and advised customers on purchases and promotions. Developed reputation as an efficient service provider with high levels of accuracy. Organized store merchandise by size, style and color to promote visually appealing environment.

Pella Corporation, Berkeley, CA United States

Showroom Coordinator, Feb 2010 – Feb 2011

Described product to customers and accurately explained details and care of merchandise. Greeted customers entering the store to ascertain what each customer wanted or needed. Earned management trust by serving as key holder, responsibly opeining and closing store. Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions. Provided an elevated customer experience to generate a loyal clientele. Maintained cleanliness and presentation of stock room and production floor. Guaranteed positive customer experiences and resolved all customer complaints. Built long-term customer relationships. Developed reputation as an efficient service provider with high levels of accuracy. Organized store merchandise. Opened San Rafael location from begining to end as a professional asset to the company in Berkeley. Coordinated store fashion events under strict deadlines.

Education

Ygnacio Valley High School, Walnut Creek, California United States

Completed coursework towards graduation

Honors and Awards

2006-Selected by Pella Window & Door/JE Higgins to be the designated chaperone/tour guide for the top 10 Trade Contractors for Pella Factory in Iowa.1999-Recognized for my successful efforts on a project involving my ability to persuade customers to re-open and use their previously closed credit card accounts.1999-Honored for my efforts in promoting a project directed towards rewarding representatives for the excellent customer service they provided to the customers.1997-Awarded for being a key contributor in the process of installing ergonomic equipment in the machine work area.1995-Recognized for my contribution to projects involving safety standards and measurements.

Contact this candidate