Customer Service Data Entry

Anna M Stewart

*** ****** ***** ***

Philadelphia, PA 19128

215-***-****(H) 267-***-****(Cell)

***********@*****.***

EMPLOYMENT HISTORY

Temple University 2003-2011

Senior Purchasing Specialist

Managed all aspects of the University’s 750+ corporate purchasing card program with an annual spend of approximately $11m. This included processing card applications, maintenance of card accounts and extensive recordkeeping, auditing and policy enforcement, as well as all user training for the program.

Assisted Director with workload management, timekeeping and administrative tasks. Co-managed the University’s express mail services contract (UPS).

Acted as Purchasing’s customer-service liaison to the University’s staff and faculty community.

Supervised Associate Buyers, Purchasing Coordinator, clerical and temporary staff.

Temple University 1998-2003

Purchasing Coordinator

Supervised support staff, and provided customer service to all departments. Assisted internal and external clients on invoice, purchasing and Pcard questions and/or discrepancies. Reviewed requisitions and processed purchase orders. Supported all Purchasing staff as needed.

Temple University 1990-1998

Secretary

Processed requisitions for internal clients and confirmed purchase-orders to external suppliers. Reviewed all requests for proper funding sources and authorizations, including grant fund reviews. Tracked order status as requested by University community. Assigned workload to data entry staff. Worked with external suppliers to build University’s supplier database. Compiled and reviewed staff’s output.

ADDITIONAL SKILLS

• Strong leadership abilities, including strong interpersonal skills.

• Experienced in many computer applications, including Microsoft Office 2010 suite, and several custom Temple University custom applications: Banner, TUmarketplace, TUebid, FMS, JP Morgan Chase’s PaymentNet P-card maintenance site.

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• Excellent communication skills, verbal and written.

• Knowledgeable on formal procurement processes, particularly in the higher education setting.

• Extensive ability to multi task and exceptional time-management techniques.

REFERENCES AVAILABLE UPON REQUEST

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