Manager Engineer

MICHAEL HOPSTONE ***************@*****.***

Walnut Creek, California

cell: 925-***-****

QUALIFICATION SUMMARY

• Currently Senior Program Coordinator

• Currently SharePoint Site Administrator

• Successfully managed content production for the commercial web portal, releasing an average of 6 projects each week

• Proven success in QA leadership and management in multi-tasking software engineering environments

• Proven success as Product Release Manager in environments with rapidly changing priorities

• Over six years testing Web based software

• Over twelve years working at software companies in management, development, technical, customer support, and testing roles

• Eight years consulting on client projects

• Product installation and support experience

• Strong technical documentation skills

TECHNICAL SUMMARY

MS Office 2010 toolset including Excel, Access, Project, Word, Visio, and PowerPoint, SharePoint WSS 3.0, MOSS 2007, SQL, Chronicle Graphics OnePager, EDI, HTML, Adobe Photoshop, Test Track, Bugzilla, WinRunner, Visual Basic, Java Script, Perl.

WORK EXPERIENCE

UnitedHealth Group, San Francisco, California Jan ’11 - present

Senior Program Coordinator

• Support several large initiatives to integrate Health Care Technology services, working most closely with Platform Consolidation

• Create documentation to support projects and the PMO as needed

• Maintain project plans and weekly status reports and resource plans

• Requirements gathering

• Schedule and facilitate meetings

• Produce training materials

• Train users in standard tools, templates, and processes required by the PMO

• Coordinate the bi-weekly Program Newsletter

• Produce Weekly, Monthly, and ad-hoc Executive Reports using Chronicle Graphics OnePager

• Onboarding new project team members

• SharePoint Site Administrator supporting all content and user permissions for over 20 sites and sub-sites

• Single point of contact for all SharePoint issues

• Develop surveys for overall Program feedback

Wells Fargo, San Francisco, California Oct ’06 – Oct ‘10

Front-End Producer for Internet Portal

• Managed Content production, releasing an average of 6 projects each week. Projects included Online Help, Demos, Flash tutorials, and more. Project team included business Project Managers, Editors, Front End Developers, and Quality Assurance Testers

SIS Consulting, Walnut Creek, California Nov '05 – Oct ‘06

Consultant: Business QA Lead at Wells Fargo

• Supported seven releases of the internal Portal through production

• Managed QA teams, documentation, and internal communications. Wrote code using perl to automate data loading

Patni Systems, Fremont, California Apr ‘05 – Oct ‘05

Consultant: Release Manager

• Managed the weekly release of system software upgrades into production for a telecom company

State Compensation Insurance Fund, San Francisco, California Oct ’02 - Apr '05

Independent Consultant: Software Process Engineer / mentor

• Provide a complete Quality Assurance service, including requirements gathering, writing project plans, test plans and test cases, and general testing

• Develop training courses and provided training

• Implement SDLC, a Software Development Life Cycle methodology, incorporating custom templates and site-specific QA and testing processes

• Develop and support the Website for QA and Testing

HOPNETSTUDIOS.com, Walnut Creek, California Apr ‘02 – Oct ‘04

Owner

• Developed and supported a website of Original Prints and Photography

• Produced and supplied framed photographic prints to Bay Area and Napa retail stores

Swan Systems, San Francisco, California Apr ‘01 – Sep ‘02

QA Manager / Product Release Manager

• Managed and brought to production more than fifteen software product releases, mostly with zero delays

• Created test plans, use cases, and tested all aspects of the product including usability

• Installed and supported bugzilla bug-tracking system

• Successfully improved the version control process resulting in shorter release cycles with fewer surprises

• Wrote all product documentation

Moai Technologies, San Francisco, California Sep ‘99 - Apr ‘01

QA Manager / Product Release Manager

• Successfully managed a team of QA engineers through multiple product release cycles

• Built, managed, and supported all testing environments

• Successfully coordinated multiple releases of internet auction software

• Certified software for internationalization compliance

• Wrote product documentation

PriceWaterhouseCoopers, San Francisco, California Nov ‘96 – Sep ‘99

Senior Consultant

• Led a team of six QA engineers through several product release cycles

• Managed change control for a Y2K project

• Developed and implemented the client’s internal testing methodology.

• Wrote online product documentation

• Wrote testing standards documentation

• Wrote technical documentation

• Developed a tracking and reporting application in MS Access

Walker Interactive Systems, San Francisco, California Sep ‘92 – Nov ‘96

Product Engineer

• Built and supported the environments for certifying Walker’s financial product suite, including Client Server, MVS, VSE, VM, CICS, IMS, DB2, Unix, Oracle, and UNIFACE

• Installed product releases on all environments ready for certification. Used Winrunner and Traps automate regression testing

• Coordinated testing between Development and QA during product releases

• Wrote product Installation and Technical Reference manuals

• Provided Level Two and Level Three customer support

Safeway, Walnut Creek, California Jan ‘91 – Sep ‘92

Systems Programmer

• Installed, supported, and monitored performance for several production CICS systems.

• Implemented SUPERTRACS Electronic Data Interchange system

Charles Schwab, San Francisco, California Sep ‘89 – Jan ‘91

Systems Programmer

• Supported test, development, acceptance, and production CICS systems

• Performed product evaluations, proposals, and product installation and support

• Participated in quarterly disaster recovery tests

Boole and Babbage, Sunnyvale, California Jul ‘86 to Sep ‘89

Software Engineer

• Provided customer support for CICS Manager, a performance and tuning product

• Packaged the software into SMP format for distribution

• Supported 4GL reporting language

• Developed code in Assembler language

• Wrote product documentation and manuals.

New York Shipping, New York City, New York Aug 1984 – Jul 1986

Systems Engineer

• Installed and customized CICS systems

• Supported application programmers with COBOL, Assembler, VSAM and general debugging

ADP, New York City, New York Jan 1983 - Aug 1984

Application Programmer

• Supported payroll system using COBOL, Assembler, and EZTRIEVE

EDUCATION

Teaching degree in Art and Engineering

Shoreditch College, London University, Surrey, England

Certificate in Computer Technology

New York University, New York, New York

Active Memberships

San Francisco SharePoint User Group

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