Customer Service Engineer
Resume:
DAVID W. BRADLEY
Pawtucket, R.I. 02860
OBJECTIVE: To obtain a position in a corporate environment where I can apply my Skills, Educational background and support.
PROFILE: Quick-thinking, intelligent, able to make on-the-spot, independent decisions Ability to work with a broad range of people from diverse backgrounds Exceptional communication skills, both written and oral Creative, artistic and innovative Skilled in public speaking and presentations
COMPUTER SKILLS: Windows 98,windows xp/vista Microsoft Word, PowerPoint, HTML,Graphics,Research
PROFESSIONAL EXPERIENCE:
Sales/Customer Service: Meet with clients to evaluate discuss design and home improvement options Develop client base through mailings, telemarketing, advertising and referrals Assess client needs and develop appropriate services to meet their needs and budget Provide estimates and pricing proposals. Experienced in residential service provided to a number of challenged populations in residential setting and day rehabilitation facility's.
Assessed and charted progress of all clients
Developed client reward system used to recognize successful accomplishments of tasks.
Assisted special needs teacher and performed individual tutoring in English, Reading,Structural sentencing,Language Development and comprehension. Paraprofessional for the Boston Teachers Union and the New Bedford Teachers Union working with DD/LD/PD Classes.
Restrain and Non-Violent Crisis Intervention training
CPR,First Aid, D.P.P.C, Nutrition, Diabetes, Human Rights, Med,
C.N.A. Certification.
Army Service ribbon
National Defense service medal
Desert shield service pin
WORK HISTORY:
ADVOCATE : Arc of greater Plymouth, Plymouth,MA 02360
10 Cordage Park Circle, Suite 208,Plymouth, MA 02360
Direct care advocate for elderly, developmentally disabled, chronically ill client. Acted as sole caretaker, daily and overnight in single-family home-based supported living program. Assisted client with all daily living skills, socialization and self-care. Coordinated client’s interaction in community and involved agencies. Managed and reported client’s financial status. Provided/ensured client’s basic needs, including transportation, medical care, dietary needs, pharmaceutical, personal care. 6/08 – 10/09.
SELF-EMPLOYED- D.B. CARPENTRY/ Attleboro, MA 1995-Present
1201 Park st.,Attleboro,MA 02703
Self Employed for 7 yrs doing home improvement and carpentry for the towns of Attleboro,N.Attleboro,Norton,Sharon,Pawtucket,R.I. Did Home Improvement Projects for customers and repairs as needed. Had a 24 hr on call business and Senior discounts. Customers were treated well and The work was done fast and affordable. Mostly encountered exterior repairs to be done and water damage on residences. Porch,deck and footing work as well as doors windows and trim.
SUBSTITUTE TEACHER: Southeastern Massachusetts Public Schools 1997-Present
Attleboro High School,Attleboro,MA 02703
On call for Attleboro and N.Attleboro H.S. Instructed full classes on required Curriculum lessons
I experienced Students feedback as positive and energetic from my approach to learning and class activity. Subjects that were taught were English, reading & comprehension, science & art,physical education as well as Home room discussion. My experience ranges from Primary grades up thru H.S. level. Interned under special needs program for bi-lingual and L.D./P.D. classes at Madison community college.
RESIDENTIAL COUNSELOR:
Community Strategies,15 Grovsner St,Taunton,MA
Intervened in a residential setting with two mentally retarded /bi-polar adults. Redirected aggressive behavior and DE-escalated aggressive self abusive behavior. Administered med's on six hr intervals and performed A.D.L. skills with clients on a daily basis. Daily logs and paper work completed daily. Worked 1 on1 with Bobby Deslaurei and then transferred with him to another setting.
RESIDENTIAL COUNSELOR:
South Central Rehab Resources, Inc. (S.C.R.R.I.),127 Pike Ave., Attleboro, MA 1994
Intervened in a residential setting with three Adult males with MR. Also counseled 1 male diagnosed with acute autism and aggressive behavior. Redirected non-compliant behavior & escalated aggression. Administered med's on six hr intervals as well as A.D.L. skills, meal prep and paper work.
C.N.A-
Ridgewood Court Nursing & Rehabilitation Center
27 George St., Attleboro, MA 02703
Nursing Assistant to long term care patients. Applied therapy along with rehabilitation technique and procedures. Completed on a daily basis direct care to eight patients. Completed individual medical and progress charts,flow,food,stats. Made rounds at end of shift.Did paperwork/logs.
participated in blood work,PMS,(Post mortem care) and Feeding times.
DAY Rehabilitation STAFF/ INSTRUCTOR-
New Bedford Harbor Services, New Bedford, MA 1991-1992
Staff for work-program with MR adults. Intervened with one highly aggressive male in a workshop setting. Implemented gross motor skills (G.M.S) and A.D.L hand over hand techniques. Restrained client when in aggressive non-compliant behavior after several verbal cues,completed necessary paperwork & logs. Worked with client in total relaxation program. Progress goals were attained
RESIDENTIAL COUNSELOR-
B.C.L. Better Community Living, Inc. New Bedford, MA, 1990-1991
Senior staff for residential setting. Administered direct care for MR adults on second and third shifts. Implemented A.D.L Skills and direct care to adult MR consumers, also was staff on the awake over night shift doing paperwork,cleaning and after hrs house duties. Socialized consumers and did a number adult skills in shopping, banking, and recreation.
EDUCATION:
FISHER COLLEGE: Attleboro, MA 1995-Liberal arts GPA 2.85
MADISON COMMUNITY COLLEGE SPED (Special Needs Training) / Chp. 766 L.D./P.D. Group reading & Instruction Program is in Association with the Boston Teacher’s Union,(BTU) Roxbury,Ma
740 hrs
UNITED STATES ARMY ENGINEER School at Fort Leonard Wood, Missouri.
132 ENG BRGD
Camp Edwards Military Reservation
181st Heavy Egr
Co c 101 ENG B.N. Bridgewater,mass
12B10 Combat engineer
Honorable Discharge May 14th 1996
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