Customer Service Data Entry

Marvin Edwards

CPhT

**********@*****.***

CELL 404-***-**** WORK HOME 678-***-****

CURRENT ADDRESS OTHER ADDRESS

**** *.********* ** #*

Decatur, GA 30033

Related Training

Provide organizational and technical support to less experienced technicians; monitors proper preparation of pharmaceuticals and compliance with protocol and guidelines for pharmacy operations. Assist in training of new personnel resolve troubleshoot automated machines.

¥ Provided excellent customer service by addressing customers concerns promptly.

¥ Filed and maintained accurate health documentation for patients in accordance with state and government regulations.

-Work collaboratively with other team members and supervisor to ensure that best-practices are shared.

-Document all required information on product label as required .

-Restock crash cart trays accurately and timely

• Process and files all controlled substance paperwork as required Maintaining appropriate documentation for all controlled substances

¥ Processing medical insurance information for payment and billing

¥ Filing medical records.

¥ Maintains organization of medications for pharmacist checking

¥ Usage of various cash machines and credit card processors.

¥ Maintains appropriate inventory control by rotating stock and checking for product integrity and appropriate expiration dates

¥ Prepared sterile I.V. in adherence to USP-N pF 797 standards using appropriate sterile techniques at all times.

¥ Received compounded and translated medications for distribution in a timely manner and labels appropriately according to policy

¥ Executed professionalism while resolving customer concerns

¥ Enter insurance into drug dispensing data base.

¥ Translated and confirmed accuracy of automated forms into data base

• Perform physical inventory count at customer locations/pharmacy counter data entry duties

¥ Manages time wisely and meets deadlines.

¥ Utilizes appropriate verbal and written communication skills.

¥ Establishes and maintains good working relationships.

¥ Computer-literate and proficient in operating various office equipment.

¥ Prepared and shipped RX and supplies through mail order.

¥ Stock RX orders daily

-Run CII Safe compare Reports after delivery resolve discrepancies before end of shift. Pyxis proficient.

-Work within the established operational structure to deliver medications in a safe and timely manner.

-Deliver medications to correct locations, while maintaining security of the medication and all patient confidentiality.

-Open orders as needed, verify eligibility, proof and input prescriptions following procedures while maintaining productivity and quality standards.

-Forward incomplete or rejected scripts to appropriate department for resolution and track status in the system.

-Run cart fill list and other reports appropriately, follow medication operating procedures for loading medications into automated med stations

Professional Experience

University of New Mexico Hospital May 2011 to September 11

Pharmacy Technician

Express Scripts Albuquerque,N.M.

Data Entry/Pharmacy Tech April 2011 to August 2011

Jackson Pharmacy/Omnicare February 2011 to March 2011

Pharmacy Tech

Dekalb Health Pharmacy , Decatur,Ga December 2010 to March 2011

Pharmacy Tech/Marketing

¬

MSI Inventory Norcross,Ga September 2010 to October 2010

Pharmacy Auditor

¬

NorthSide Hospital Atlanta,Ga June 2007 to November 2009

Pharmacy Tech

¬

Kelly HealthCare Services Atlanta,GA March 2007 to June 2007

¬

Walgreens Dunwoody,Ga July 2006 to January 2007

Senior Pharmacy Tech

¬

East Jefferson Hospital Metarie,La December 2004 to September 2005

Pharmacy Tech

¬

Rite Aid Pharmacy Gretna,LA January 2004 to January 2005

Pharmacy Tech/Assitant

Education

O.P. Walker Senior High School-H.S. Diploma May 2002

¬Southern University of New Orleans, September 2002 to December 2002

¬Completed two semesters

¬Louisiana National Guard, Feburary 2003 to December 2003

¬Completed Food Service Specialist Course, USA Quartermaster School/United Educational Institute, San Diego,Ca January 2004 to September 2004

¬(Completed Pharmacy Technology Course) -Diploma

Associations/memberships

Certifications

PTCB -Certified Pharmacy Technician

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