Lead QA tester

Summary:

• Over * years of experience in Quality Assurance and testing of both Web Based and Client/Server applications.

• Strong Knowledge of Testing methodologies and practice.

• Experience in testing of Insurance, Healthcare and Telecom industry applications.

• Experience in Web-based and Client/Server applications on different environments

• Experience in Manual and Automated testing.

• Experience in Designing Test Plans, Test Cases, Test Scripts and Test Procedures based on SDLC.

• Experience of automated test tools such as Win Runner, Load Runner, Test Director, Mercury Quality Center and Quick Test Pro (QTP).

• Experience in E2E IST Uverse Regression testing, Telegence, Care, PDC2, OPUS GUI testing, Backend combine billing testing, Integration testing, System testing, black box testing, Performance Testing, Functionality testing and User Acceptance (UAT) Testing.

• Experience in executing SQL queries to validate the data in the back end.

• As a QA Analyst, worked closely with Onsite, Offshore Clients, Project Manager, Development Team, Business Analysts and End-Users.

• Ability to quickly master new concepts, applications and a team player.

• Resident Status: Green Card Holder

Technical Skills:

Automated & Manual Test Tools QTP, Win Runner, Telegence, Care, Enabler, Uverse (PDC2 and OPUS), Toad, TIBCO, Telegence Billing, Calypso.

Tracking Tools Mercury/ HP Quality center, Test Director, Rational Clear Quest, Z-tracker, Aladdin

Operating Systems UNIX, Windows (XP/NT/2000/98/95), Windows Vista, Putty, WINSP3 and Splunk.

Languages C, C++, JAVA, SQL, PL/SQL, TSL

GUI Tools JSP, ASP, Visual Basic, Developer/2000

RDBMS Oracle, SQL Server, MS-Access

Web Technologies VB.NET, ASP.NET, XML, DHTML, VBScript, JavaScript

Work Experience:

AT&T Cingular, Richardson,TX – Lead QA Tester Jul ‘08 – Present

Uverse is an End-2-End application that involves entire business process flow testing of approximately 20 wireless and wireline from the initial point of sale through to all of the downstream systems. While, CSI is the Common Services Interface of Cingular's Atlas System - a middleware platform for enabling B2B Partners, CSI is a SOAP Complaint web services Implementation that provides a robust set of services intended to support the management of AT&T wireless customers by AT&T Business Partners.

Responsibilities:

• Successfully tested and deployed new Uverse E2E Product Lines (IPDSLAM, IPTV, VOIP and ADSL). Frontend testing using OPUS and PDC2.

• Participated in understanding business issues, process flows and critical factors for both Uverse and CSI.

• Responsible for Validating the XML file based on the XSD.

• Participated in preparation of the XSD for each version, updated the XML file based on the XSD.

• Involved in preparation of the Test Data to meet the client requirements.

• Performed Sanity Testing, System Testing, Integrated System Testing and Regression Testing. Execute testing in a fully integrated production like environment.

• Validate code against Business Use Cases (BUC's). Concentrate on testing integration touch points

• Pass real data between applications and Validate that data in downstream applications. Verify entire end user experience (i.e. Provision, Activation, usage, Billing, Care processes) meets expectations.

• Performed Positive and Negative testing. Performed regression testing on High level functionality of Previous Releases to ensure new code/Configuration has not adversely impacted code already in the production.

• Used automation tests for Regression scenarios.

• Coordination with UAT and RTO teams.

• Validated customer credit history with Equifax and Experian using Calypso.

• Performed Back End testing by validating the Transactions in the UNIX server.

• Participated in Environmental Issues and supported the development team.

• Actively managed the in Daily Defect Calls to resolve the defects in efficient and in a timely manner. Updated the Project and Business Managers on the status of the testing.

• Tracking Defects and reporting the bugs and Email Notifications to the developers using the Jack Track, CAM Tracker and Remedy Tools.

• Executed Test Cases and generate the Test Matrices using Test Director.

• Validate the XML file using XML SPY. Used WINCVS as version control system and documented the enhancements in WINCVS. Analyzed the test results and graphs by generating different reports (reflecting the stability) of the application with QA and development team.

• Used SQL queries to retrieve data from tables and to perform back-end testing.

• Worked along with Development team and Production team

• Support the Production Team when Install the application in the production.

• Participated the Kit installation in ST and IST environment and done Basic Sustainment Testing

Environment: TestDirector8.0,Jack Track, WIN CVS,WINSCP, Web Logic, Windows NT, UNIX, CMM, JAVA,J2EE, HTML, DHTML, Web Services, XMLSPY,SOAP,XML,WSDL , TOAD, Uverse (PDC2 & OPUS), Oracle, Calypso.

United HealthCare, MN Jun ‘07 – Jul’08

QA Tester

United Healthcare has a history of developing innovative programs to facilitate a better, more positive health care experience for everyone (employees, physicians and employers). The field agents enter the data of prospective customers using the application. The application calculates the amount of insurance required premium, cash value and benefit amount for all the years. In this project there are different modules, for which I have been involved in QA Testing such as technology impact, patient safety, pharmacy, Care coordination etc. this system permits the registered members with United Healthcare, to get the details of the long term care insurance schemes and benefits.

Responsibilities:

• Analyzed System specifications, business requirements for full understanding of the business.

• Developed detailed Test Plan for System Testing based on SRD and BRD.

• Prepared test cases using Test Director.

• Created Test Data in flat files from production data.

• Performed Functional, Regression, User Acceptance and System Test of the Application.

• Automated regression scripts using WinRunner.

• Written SQL queries to access the data in the Mainframe DB2 database to execute back-end testing.

• Submitted batch jobs using JCL.

• Documented the test results & changes.

• Involved in the team to adopt QA Testing Standards.

• Involved in cross browsing testing of the application on various Browsers to ensure that it functions similarly on all browsers.

• Tested XML extracts as per the standard schema provided.

• Tested XML for correct values, tags, data elements, sequence and order.

• Used XML spy to validate XML against the Standard XML schema.

• Tested the application if the correct values are displayed after a change made in XML and the functionality is working as per the business requirement

• Reviewed the design document and schema documents to understand the business logic and expected results

• Performed backend testing in the database to validated correct tables and data is getting updated and inserted.

Environment: Win Runner, Test Director, Java, JSP, UNIX, Mainframe DB2, JCL, MS-ACCESS, Oracle, Windows, IE and Netscape.

LabCorp, NJ Jan ‘06 -Jun ‘07

QA Analyst

LabCorp is a routine clinical laboratory offers more than 4,400 clinical tests ranging from routine blood analyses to the most sophisticated molecular diagnostics. LabCorp tests more than 360,000 specimens daily for over 220,000 clients nationwide.

Communications Manager - a web based software that directly links a physician’s office to LabCorp laboratories for updating the patient diagnostic reports. I am involved in testing 21 CFR compliance testing.

Responsibilities:

• Responsible for collection and analysis of requirements

• Involved in development of Test Plan and Test Specifications as per clients’ business requirements to ensure HIPAA compliance.

• Analyzed system requirements and developed detailed Test case for System Testing

• Developed the Test plans and test cases for Application.

• Written test cases and performed Manual Testing like Positive Testing and Negative Testing, Regression, Integration Testing

• Prepared the Scenarios for the various monthly volumes to be tested on the application.

• Automated the tests for GUI, User Interface, and Regression testing using Quick Test Pro.

• Validated the data in the database using database checkpoints

• Used Quality Center to execute Batch scripts and as a repository to store scripts for reuse.

• Logged and tracked bugs using Quality Center.

• Reported and tracked testing progress in the bug tracking system Quality Center.

• Interacted with developers to report software bugs and re-tested the fixed issues.

• Participated in QA weekly meetings and various other meetings and discussed Enhancement, and Modification Request issues and defects in the application.

Environment: QTP, Quality Center, J2EE, JSP, Web logic, SQL Server, XML, MS VSS, MS SQL Query Analyzer and Server Enterprise Manager.

ACE Insurance Philadelphia, PA Jan ‘05 - Jan ‘06

QA Tester

Ace Insurance provides Property and Casualty insurance. This involved conversion from Legacy Mainframe Application to Web Application. It provides customers or producers access to their insurance policies or commissions through online. The producers get the Daily, Weekly and Monthly reports through batch process. I worked on the financial Billing Systems in Ace. Billing Applications include Deferred System, PBRS System, CBS system and Draft Reconciliation System.

Responsibilities:

• Preparation of Test Cases based on the BRD, FRD and Use cases

• Regression Testing, Functionality Testing and Integration testing

• Log defects in QC

• Attending weekly status meeting

• Coordinate with the BA and Development team in defect fixes

• Coordinate with the development team in test case execution and collecting test results

• Preparation of Traceability Matrix

• Coordination with UAT team

Kraft Foods/EDS, Chicago Apr ’04 – Jan ’05

QA Analyst

Kraft Foods (NYSE: KFT) is a global leader in branded foods and beverages and it has computer applications that are used across the US, Canada, Europe, Latin America domain to meet the business needs. I was involved in the transferring of existing software applications to Windows XP Professional (SP2). As a QA analyst I was involved regression, interoperability, performance and manual testing. Kraft has some application which are commonly used by all the users they call them as KGO in Windows 2000 Professional and Edesk Windows XP (SP2). A “profile” is a logical group of applications targeted to support a specific business function, which has KGO applications in common. I was involved in GUI and middleware regression testing of software applications, which were migrating from windows 2000 professional to Windows XP Professional (SP2).

Responsibilities:

• Created the SIT Test Plan document

• Prepared Scenarios and Test Cases based on the BRD

• Prepared MIS reports for the Senior Management

• Weekly Project Status Meeting with Senior Management

• Daily SIT Issue meeting with BA’s and Development Team

• Log defects in Defect Log sheet

• Retested defect fixes and report to Development

• Coordinated with the BA and Development team in defect fixes

• Coordinated with the development team in test case execution and collecting test results

• Verified traceability of Test Conditions to Test Cases

Environment: VB Script, XML, Mercury tools (Win Runner, QuickTestpro, LoadRunner, FACT), Windows 2000, Windows XP SP2, VM Ware 6.0, VM lab manger, Java, JSP, JDBC, C ++, Web Logic 7.0, and Oracle 9i.

Tools Used: HP Quality Center

HARRIS BANK, CHICAGO, IL Feb ’02 –Mar’04

QA Financial Analyst

Harris Bank/Bank of Montreal Bank recently acquired the North American Cash Management (NACM) Corporate Access Browser (NACM browser) application, from Magnet Communications (vendor). This application is implemented and moved into production in multiple phases. The NACM Corporate Access Browser enables the Bank customers and Bank personnel to access account Balance Report, Live Trading of stocks, funds and many administrative functions via Internet.

Responsibilities:

• Involved in developing the Test Strategy, Test Plan, Test Scripts and Test Execution requirements for the project.

• The application was tested with the following operating systems and web browser: Windows95/98/NT, Netscape and Microsoft Internet explorer.

• Performed different types of tests like Integration, system and regression tests.

• Used Mercury Interactive automated tools for test scripting, execution and Defect tracking, unless a specific case requires manual testing.

• Part of team to perform extensive Load/Stress and Regression testing using Load runner for all phases.

• Performed database testing by writing SQL scripts to interact with Oracle database using TOAD.

• Actively involved in writing, executing, and analyzing Functional, Regression, Database Check Points and Data driven test scripts using Win Runner.

• Establishing the base line, rerunning the test scripts, comparing them with the base line.

• Performed Load and Stress tests using Load Runner and also attended walkthroughs with the users on Load and Stress tests conducted periodically.

• Worked on shell scripts for file manipulation in UNIX environment

• Exporting and Importing data into ORACLE Tables

• Used SQL Queries extensively to manipulate database

• Communicated all defects found and recorded them using the PVCS defect tracking tool.

• Hardware and Software Requirements for proper testing of the NACM corporate access

Environment: WinRunner 7.0, Test Director 6.0, LoadRunner 7.0, Windows NT 4.0, UNIX, Sun Solaris, Java, C++, PVCS, TOAD, XML, Oracle 8i.

EDUCATION:

MS

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