Customer Service Representative
Resume:
Joseph Rodriguez
**** ********* ** ************, *.C. 28304
******************@*****.***
Objective
Accomplished and results oriented former Army sergeant with leadership and management experience, is ready to transition my career skills into a new challenge. I seek to join a dynamic team with a chance to continue my professional development and utilize my experiences working for the Army and in the private sector.
Military
U.S. Army (MOS-11B1P) 1998-2004
Fort Drum, N.Y., 10th Mtn. Division
1998-2001
Served as a scout for Division LRS Detachment( Long Range Surveillance).
Trained to conduct airborne operations, patrols, and surveillance to provide division leaders information on placement of division assets and personnel.
Deployed to conduct peace keep operations and mine detection in Bosnia as part SFOR3
Fort Bragg, N.C., 82nd ABN Division
2001-2004
Infantry Platoon Team Leader, Sergeant
Deployed for two tours of combat in Afghanistan and Iraq where my unit conducted combat missions against enemy threats.
Mission details included patrols, key leader engagements, nighttime raids, C-IED operations, experience fighting IED networks, reconnaissance, and force protection.
Acting Platoon squad leader in Iraq where responsibilities included supervising 9 soldiers and their standard issue equipment.
Wrote situation reports on previous mission tasks and gave platoon sergeants updates on personnel status.
Conducted training for Host Nation Forces to include basic marksmanship and infantry tactics.
Performed written/verbal counseling and evaluations of soldiers' performance and training.
Organized and conducted training while stateside to include MOUT training, airborne operations, and live fire exercises.
Exposure to and interaction with Middle Eastern culture, tribes, and societies.
Equal opportunity for company.
Recent Experience
General Dynamics/Oak Grove Technologies 2009-2012
Fayetteville, N.C.
Gunsmith Level II
Repair and inspect individual and crew served weapons for the U.S. Army pre and post combat deployment.
Evaluate weapon status and condition. Ensure ability for weapon to operate properly and conduct and or advice on repairs needed.
Weapons included but not limited to; 50 .Cal(M2), M16A2/M16A4, M4 carbine, M9 pistol, M500 shotgun, M203A2, M249, and M240B.
Optics and laser repair and inspection.
Tacom and SARET trained.
Echota Technologies 2006-2008
Fayetteville, N.C.
Range Maintenance Technician
Worked on a four man team which received numerous high marks for our professionalism and educational performance in regards to training Army personnel and providing support to their mission.
Participated in designing and evaluating a three mile vehicle convoy route to effectively train soldiers in preparation for missions at home and abroad.
Trained and advised new team members in all aspects of our job, and our mission statements with assisting the U.S. Armed Forces in its mission to counter terrorism.
Operated and maintained computerized target systems.
Gave oral and visual presentations on maneuver capabilities and restrictions to Army person and cadre members.
Second shift team leader responsible for tracking time among other employees and continuing flow of training for Army personnel.
Piedmont Natural Gas Co. 2006-2006
Fayetteville, N.C.
Customer Service Representative
Intake emails from customers in regards to any of their gas and heating needs.
Researched client accounts and provided detailed response for customer's questions.
Member of the team that made the Fayetteville, N.C. location first in customer satisfaction.
Handled customer accounts issues pertaining to new account creation, billing, basic account information requests, and emergency issues.
Cingular Wireless 2004-2006
Fayetteville, N.C.
Customer Service Representative
Assisted in the merger of Cingular Wireless and AT&T Wireless by managing client accounts and transitioning them to the new company.
Maintained a success rate with customer service that kept Cingular Wireless as one the country's premier wireless provider.
Reviewed accounts to find billing errors and to provide customer discounts. Resolved escalated situations in regards to client accounts.
Additional duties included creating new accounts, troubleshooting technical issues, and advising clients on billing issues.
Education and Training
Iona College
Yonkers, N.Y.
Graphic Design
Credited courses in graphic design.
Fluent in Spanish
Microsoft Office (Excel, Power Point, Word)
Master Gunner Small arms course, U.S. Airborne School. U.S. Army Infantry School, 82nd ABN Div Team Leader Course, Combat Lifesaver Course, Engagement Skills Trainer (EST-2000), TACOM and SARET qualified.
Awards
Purple Heart, Army Commendation Medal (2nd Award), Army Achievement Medal (2nd Award)
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