Customer Service Manager
Resume:
Shaquita Glaspie
**** * ******** ** *** **** Irving, TX 75038
Primary Phone: 214-***-****
E-mail: *****.***********@*****.*** WORK EXPERIENCE
Warrantech/Bedford, TX
Customer Service
Inbound/Outbound calls: customers would call if they were having problem with one of their appliances and if they still had their receipt then I would set them up with a exchange or in-home service depending on their equipment.
Telvista/Dallas, TX
Tech support
Inbound/Outbound calls: customer would call about internet services, I would troubleshoot to get internet back up or if the internet is slow, I would also transfer customer to sales dept if they needed to upgrade their services or if I received service from a new customer. I also would call customer back if there was a outage in their area.
Aegis Communication/Irving Tx
Verification specialist/customer service Insurance
11/02/2009-04/21/2010
Inbound/outbound calls, verified that customers had the right type of insurance for their Humana medication, MSP calls: Called other insurance company to gather information to put in the database and find out which insurance in primary or secondary. etc
Kingbridge Crossing
Manager's Assistant
6 2007 - 8 2007
I answered the phone to answer question the tenants had about the complex or set callback for the manager, filed paperwork & leases, collect rent, run errands, etc.
McDonald
Cashier
7 2006 - 1 2007
Restaurant/Food Services
I greeted the customers, took their order, fixed there food, counted the cash register, worked back booth, fixed drinks, cleaned, etc.
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