Customer Service Human Resources

Denetria N. Townsend

615-***-**** *** Robinhood Circle, Hendersonville, TN 37075 ****************@*****.***

CAREER GOAL

Expect to begin an entry-level position in the Human Resource department and gain experience in the functions of labor contract, administration, employment, recruitment, compensation, benefit programs, training programs and performance management. And also utilize my communication, interpersonal, and customer service skills, in order to increase productivity within an organization.

EDUCATION

M.B.A., Human Resources Management (3.8 G.P.A)

Strayer University, Nashville, TN, May, 2011

B.S., Business Communications (3.4 G.P.A.)

Eastern Michigan University, Ypsilanti, MI, (April 2006)

EXPERIENCE

04/07-Present Thomas & Thorngren, Nashville, TN, Senior Unemployment Insurance Analyst

• Successfully manage 10 Unemployment Cost Control accounts.

• Successfully reduce Client’s tax rates.

• Advanced knowledge in eligibility laws and State specific procedures.

• Partner with the appropriate personnel to ensure that all claims responses are submitted in a thorough and timely manner.

• Carefully review determinations and appropriately file appeals as needed.

06/06-04/07 General Motors Co., Springhill, TN, Operation Technician

• Productively assemble parts for Saturn SUV

• Accurately and promptly install each unit to Quality Control standards

07/04-06/06 TCF National Bank, Ann Arbor, MI, Online Banking Specialist

• Assist customers with questions and concerns regarding account activity

• Promptly resolve concerns in a timely manner

TECHNICAL SKILLS

Windows, Microsoft Word, Excel, PowerPoint, Outlook, Internet Explorer

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