Manager Project

JANE KOSS

***** ********** ***** • Charlotte, NC 28269

Home: 704-***-**** • Cell: 704-***-**** • E-mail: *******@*****.***

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Performance–driven, technically savvy professional with extensive expertise within the banking and printing industries, specializing in electronic commerce applications, helpdesk support, printing and fulfillment services, client support services and vendor relations for multi-million dollar companies.

CORE COMPETENCIES

CLIENT/CUSTOMER MANAGEMENT EDI SUBJECT MATTER EXPERT TREASURY SERVICES

MAPPING SPECIALIST PROJECT LEADER WEB APPLICATION TRAINER VENDOR MANAGEMENT

SOFTWARE QUALITY TESTING DISASTER RECOVERY PLANNING

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MAJOR ACHIEVEMENTS

• Appointed, as the only Bank of America Officer level employee, to work with vice presidents/upper management to lead a team in the migration of 50 check clients, including coordinating five implementers, forecasting $1.6 million in budget requirements, planning the implementation process and ensuring client and management satisfaction

• Hired by BB&T with limited EDI knowledge to now being proficient in CNX system, quality control, standardized layouts, translations and implementations of major systems, including extensive experience with EDI Specifications and with mapping to other bank services including ACH, Wire, Check Printing, Lockbox, Information Reporting, Account Analysis and Account Reconciliation

PROFESSIONAL EXPERIENCE

TEKSYSTEMS - Charlotte, NC October, 2010 – March, 2012

Contract Position, Wells Fargo – Technical Data Analyst

• Part of the organic team assigned to analyzing custom implementations, new client testing, and testing customer specific changes.

• Prepared mapping document utilizing a variety of data layouts including EDI, Flat File Fixed and Delimited, XML, and IDOC

• Extensive experience with payment transactions such as ACH, Wire, Check, International ACH, and International Wire.

• Learned the Wells Fargo Payment Manager system for implementing and testing payment clients using WebMethods.

• Participated in weekly customer calls and provided subject matter expertise on Payment Manager functionality.

• Assigned to 30 - 40 different customer implementations or requested changes requiring time management skills and flexibility to meet service level agreements.

• Primary Organic TDA assigned to migration specific customer base of over 60 customers. Created testing process and documentation, ran test files, validated output, tracked testing using excel, provided daily updates to management, created peer review documentation and updated Quality Center.

VACO - Charlotte, NC May, 2010 – June, 2010

Contract Position, Ally Bank – Senior Business Analyst

• Part of a Treasury Service Project Team tasked with automating the collateral funding reporting functionality and generating Federal Reserve Bank output files required for fund pledging

• Using multiple data source, created source to target mapping documentation

• Created AS-IS and TO-BE process models using various Visio process flow structures diagrams

• Interfaced with various bank groups to gather process information and data samples

• Participated in and presented detail in weekly status meetings that included the line of business and upper management

TEKSYSTEMS - Charlotte, NC July, 2009 – May, 2010

Contract Position, Wells Fargo – Technical Data Analyst

• Part of the migration team assigned to assist in the migration of over 800 payment manager accounts using one or all Treasury Service productions including ACH, Wire, Check and Payment Manager Plus

• Learned the Wells Fargo Payment Manager system for implementing and testing clients.

• Provided subject matter expertise on migration process, gap analysis, scheduling of migration clients, documenting migration and testing processes.

• Created training documentation and led training meetings on locating client setup information within CNX, and finding test files using CNX and locating test files on the mainframe using Attachmate.

• Team lead on the document review committee to ensure consistent documentation of file mapping specifications.

BB&T - Charlotte, NC November, 2005 –July, 2009

Assistant Vice President, EDI (Electronic Data Interchange) Analyst

• Managed implementation process for 55+ clients by analyzing client requirements, providing documentation, establishing weekly conference calls, coordinating the connectivity and transfer of files, setting up clients in the CNX (Connextion) system, running test files, providing output and establishing the relationship via subject matter expertise

• Trained 100+ clients and associates on the BB&T Commerce Gateway web portal application

• Assisted in the development, installation and testing of the CNX EDI mainframe translation application

• Utilized the mainframe to run testing jobs, modify JCL, and monitor status of production jobs.

• Created and maintained mapping documentation for a variety of input and output files including EDI, IDOC and flat file formats

• Monitored daily client file processing and provided problem resolution

• Provided technical assistance to trading partners, Internal Business Units and application interfaces in supporting EDI transmission, network issues and mapping

• Assisted in the creation of test specifications for UAT (Unit Area Testing), provided testing support and subject matter expertise

• Created documentation for both internal and external use to assist in the implementation process, including vendor setup documentation, connectivity requirements and client facing questionnaire for implementation

BANK OF AMERICA - Charlotte, NC February, 2001 – November, 2005

Officer, EDI/ECS Operations & Client Implementations Analyst

• Team Lead assigned to the ECS Fleet Check Migration effort, responsible for a $1.6 million dollar migration budget, working with a project manager coordinated the efforts of 5 SMEs to created BRDs, HLDs, LLDs, UAT and SIT documentation, interfaced with multiple check printing vendors to coordinate the transfer of client setup information to Bank of America, created migration specific implementation documentation to ensure a smooth operational transition.

• Saved the bank over $400,000 by ensuring vendor invoice accuracy through diligent verification

• Performed as subject matter expert for product management in relationship to vendor capabilities, equipment specification, capacity, implementation and production

• Created internal and print vendor procedural implementation and operational documentation, while monitoring the implementation of all new clients or client requested changes to meet expectations

• Tracked client volumes, incidents and billing information via database creation to provide daily, monthly, quarterly and on-demand statistical reports to upper management

• Controlled 10 stocks with an annual budget of $500,000 of vendor inventory for budgetary purposes, ensuring sufficient stock level at multiple print facilities

• Assisted with print vendor contract negotiations, production solutions and participated in print vendor annual auditing team evaluations

• Designed and implemented a yearly disaster recovery plan with check printing vendor

TRAINING

• Quality training

• Fraud trainings

• Sarbanes-Oxley annual trainings

• Skilled in Microsoft Office programs (i.e. Word, Excel, PowerPoint, Outlook, Access, Visio), PGP software and Connextion (CNX) data translation application, Attachmate, Caliber.

• Mainframe

• UNIX

• WebMethods

• Proficient in EDI Specifications: 820, 821, 822, 823, 824, 828, 827,835, 997

• Other Treasury Service data specifications: NACHA, IISI (Wire), and BAI

EDUCATION

NAZARETH COLLEGE – ROCHESTER, NY

Bachelor of Arts Degree in History 1991

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