Resume

Okessa Edwards

**** ******** ***** **** *******, TN 38134

901-***-**** 850-***-**** • ******.*******@***.***

OBJECTIVE

To join an innovative organization in a challenging position in which my experience, creativity, and effective interpersonal communication skills can be fully utilized in achieving your business objectives.

PROFESSIONAL PROFILE

Outgoing, energetic team player with demonstrated planning, organization, communication, analytical, and decision-making capabilities. Knowledge of principles of standard office practices and procedures, effective sales promotions, public relations, and human resources management. Known as a volume producer who readily adapts to rapidly changing priorities. Strengths include:

▪ Records Management ▪ Account Management ▪ Goal Oriented

▪ Active Listener ▪ Customer Service ▪ Data Entry

▪ Special Projects ▪ Leadership ▪ Team Builder

Computer Skills: Microsoft Office Package, Ms Word, Excel, Access, Power point, WordPerfect, Outlook, Internet, Intranet, Lotus Notes, HCMS, ACSR and Service Point, Blackboard, General Office Equipment

EDUCATION

2005-Present Social Science/Criminal Justice, Troy State University, Troy, Alabama

04/98-07/98 Certification: Computer Operations/Medical Terminology, Memphis Urban League Computer Training, Memphis, TN

EXPERIENCE

02/06- 10/08

Department of Financial Services

Administrative Assistant

 Maintain clerical duties, manage phone lines 10+, typing letters, reports, forms, or other material from rough draft, or corrected copy.

 Manage Mail incoming and outgoing, transmits work electronically to other locations.

 Gather and arranges materials needed for COP presentations, Entering, transcribing, recording, spreadsheets for pamphlet reports.

 Enter data into Service point per consumer complaints and follow ups, filenet.

 Promote the department as a positive, caring community organization through courteous behavior toward all clients and co-workers involving the states expo for My Safe Florida Home.

06/2003-03/2006

Manpower Inc (Escambia County Health Department) (02/05-03/06)

Fiscal Assistant I

 Answer and direct calls using a multi-line phone system, Type, File, Copy, Mail, and Fax correspondences, Assist in shredding as needed.

 Create new file voucher folders per clients for warrants, create spreadsheets for bill pay, Receive log, and mail warrant checks for clients as well as payroll, Scan daily invoices and checks.

 Verify Eligibility for Medicaid, Prepare monthly HCRA report, Prepare and maintain Escrow Accts for Environment Health and Funeral Homes for Vital Records.

 Maintain mail log for deposits, and all receipt books, Review all services rendered on encounter forms for correctness and correct problems as necessary

 Work and Train cashier (cash and credit transactions) as needed using HCMS, Perform related duties given, including cross training in related Fiscal operations required.

Lakeview, Children & Families (05/04-02/05)

Family Support Worker

 Provide appropriate modeling techniques, education and other supportive services as delineated in service plan

 Assist Case Manager, Counselor or Social Worker in family assessment and in providing case management services (information, referral and linkages)

 Arrange for transportation of clients to medical appointments, counseling, shopping, etc.

 Monitor quality of care by conducting home/residential visits

 Facilitate or co-facilitate educational classes such as parenting skills, independent living skills, anger management, household management, behavior management, etc.

 Co-lead parent/child play groups

 Supervise children in absence of parents

 Participate in weekly client staff meetings

 Provide on call support as required or scheduled

 Participate in the quality improvement process

First Navy Bank (06/03-4/04)

Commercial Teller

 Cash and credit transactions with commercial customers,

 Deposits, withdrawals, payments, safe box, money orders, data entry, filing, maintained mail correspondences for customers out of state.

 Balanced cash registers for associates twice daily.

 Focused on Customer Relations

West Telemarketing (05/2001-01/2002)

Customer Service Representative

 Responsible for analyzing and interpreting oral correspondence for customers billing issues.

 Negotiate payment arrangements, Accept payments, Credit transactions,

 Resolve complex problems, Arrange appointments for trouble calls

 Open new accounts, offer products that best fits customers needs, 10 key, facsimile, Icons, ACRS, HCMS, maintain phone lines, focused on customer relations

University of North Florida (07/1999-12/2000)

Secretary

 Clerical duties, filing, color coding, typing, coping, manage multi phone lines, arrange

appointments, disburse letters to students, create folders, Assist with advising students,

 Data entry, maintain spreadsheets for students on probation, other duties given by advisors

 Assist with open house for new students in department

REFERENCES

Available Upon Request

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