Insurance Producer
Resume:
LaDonna Burks
Montgomery, AL 36116
**********@*******.***
Objective: Willing to work as an insurance agent in a reputable Insurance company where I can apply all my education and background experience to increase the profit of the company.
Experience:
2006-Present West At Home, LLC. Omaha, NE
Customer Care Representative
• Deliver world class customer service and build customer satisfaction and loyalty.
• Provide effective and timely resolution of a range of customer inquiries.
• Strive for one-call resolution of customer issues.
• Complete ongoing training to stay abreast of product, service and policy changes.
• Strike a positive and cooperative tone with both customers and coworkers.
• Demonstrate best judgment in the disbursement of adjustments and credits.
• Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities.
2003-2006 Zip Realty Atlanta, GA
Realtor
• Present purchase offers to sellers for consideration.
• Confer with escrow companies, lenders, home inspectors and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates.
• Interview clients to determine what kinds of properties they are seeking.
• Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
• Coordinate property closings, overseeing signing of documents and disbursement of funds.
• Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other.
• Promote sales of properties through advertisements, open houses, and participation in multiple listing services.
• Compare a property with similar properties that have recently sold in order to determine its competitive market price.
• Coordinate appointments to show homes to prospective buyers.
• Negotiate the best possible contract for clients.
2000-2003 Campbell-Ewald Southfield, MI
Office Manager/Executive Administrative Assistant
• Handled the tasks of providing executive level administrative support to the EVP.
• Responsible for performing administrative tasks like compiling and analyzing data and conducting market research
• Prepared management reports and maintained proper records of files.
• Responsible for maintaining good rapport with the officers and staff.
• Handled the charge of answering phone calls.
• Responsible for arranging and attending meetings with EVP.
• Responsible for arranging training sessions for support staff of four.
• Handled the tasks of managing calendars, scheduling meetings and filing expense reports.
• Responsible for preparing outgoing mail and correspondence including faxes, e-mail and overnight packages.
• Organized and maintained file correspondence, systems and other essential records.
1998-2000 Deloitte & Touché, LLP Atlanta, GA
Administrative Assistant
• Performed general office duties and administrative tasks.
• Prepared weekly confidential sales reports for presentation to Partners.
• Managed the internal and external mail functions.
• Provided telephone support.
• Scheduled client appointments and maintained up-to-date confidential client files.
1991-1998 Saturn Corporation Troy, MI
Administrative Assistant
• Performed administrative tasks.
• Ordered and maintained office supplies for 500-plus employees.
• Scheduled technical, meetings with supplies.
• Completed international and domestic travel arrangements.
• Created a “How-to-manual” for support staff.
• Trained administrative staff.
1981-1991 Michigan Health Care Corporation Detroit, MI
Medical Transcriptionist
• Great typing skills of not less than 65 wpm.
• Deep knowledge of medical terminology, anatomy and physiology, and the various medical specialties as required in areas of responsibility.
• Excellent communication skills (both verbal and written).
• Ability to work and communicate in a positive and cooperative manner with management and supervisory staff, medical staff, co-workers and other healthcare personnel and patients and their families when providing information and services, seeking assistance and clarification and resolving problems.
• Uncommon ability to understand diverse accents and dialects and varying dictation styles.
• Thorough knowledge of medical transcription guidelines and practices and ability to use designated reference materials.
• Strong ability to operate designated word processing, dictation, transcription equipment, and other equipment as specified for the department’s needs.
Education:
1989-1991 Baker College Mount Clemens, MI
Business Administration Dean’s List (3.67 GPA out of 4.0)
1986-1987 Cambridge Medical School Detroit, MI
Medical Transcriptionist
2010 A.D. Banker & Company Silverhill, AL
Pre-Licensing Property & Casulty
References:
Furnished Upon Request
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