LaDonna Burks

**** ******** ****

Montgomery, AL 36116

334-***-****

ujt6in@r.postjobfree.com

Objective: Willing to work as an insurance agent in a reputable Insurance company where I can apply all my education and background experience to increase the profit of the company.

Experience:

2006-Present West At Home, LLC. Omaha, NE

Customer Care Representative

• Deliver world class customer service and build customer satisfaction and loyalty.

• Provide effective and timely resolution of a range of customer inquiries.

• Strive for one-call resolution of customer issues.

• Complete ongoing training to stay abreast of product, service and policy changes.

• Strike a positive and cooperative tone with both customers and coworkers.

• Demonstrate best judgment in the disbursement of adjustments and credits.

• Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities.

2003-2006 Zip Realty Atlanta, GA

Realtor

• Present purchase offers to sellers for consideration.

• Confer with escrow companies, lenders, home inspectors and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates.

• Interview clients to determine what kinds of properties they are seeking.

• Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases.

• Coordinate property closings, overseeing signing of documents and disbursement of funds.

• Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other.

• Promote sales of properties through advertisements, open houses, and participation in multiple listing services.

• Compare a property with similar properties that have recently sold in order to determine its competitive market price.

• Coordinate appointments to show homes to prospective buyers.

• Negotiate the best possible contract for clients.

2000-2003 Campbell-Ewald Southfield, MI

Office Manager/Executive Administrative Assistant

• Handled the tasks of providing executive level administrative support to the EVP.

• Responsible for performing administrative tasks like compiling and analyzing data and conducting market research

• Prepared management reports and maintained proper records of files.

• Responsible for maintaining good rapport with the officers and staff.

• Handled the charge of answering phone calls.

• Responsible for arranging and attending meetings with EVP.

• Responsible for arranging training sessions for support staff of four.

• Handled the tasks of managing calendars, scheduling meetings and filing expense reports.

• Responsible for preparing outgoing mail and correspondence including faxes, e-mail and overnight packages.

• Organized and maintained file correspondence, systems and other essential records.

1998-2000 Deloitte & Touché, LLP Atlanta, GA

Administrative Assistant

• Performed general office duties and administrative tasks.

• Prepared weekly confidential sales reports for presentation to Partners.

• Managed the internal and external mail functions.

• Provided telephone support.

• Scheduled client appointments and maintained up-to-date confidential client files.

1991-1998 Saturn Corporation Troy, MI

Administrative Assistant

• Performed administrative tasks.

• Ordered and maintained office supplies for 500-plus employees.

• Scheduled technical, meetings with supplies.

• Completed international and domestic travel arrangements.

• Created a “How-to-manual” for support staff.

• Trained administrative staff.

1981-1991 Michigan Health Care Corporation Detroit, MI

Medical Transcriptionist

• Great typing skills of not less than 65 wpm.

• Deep knowledge of medical terminology, anatomy and physiology, and the various medical specialties as required in areas of responsibility.

• Excellent communication skills (both verbal and written).

• Ability to work and communicate in a positive and cooperative manner with management and supervisory staff, medical staff, co-workers and other healthcare personnel and patients and their families when providing information and services, seeking assistance and clarification and resolving problems.

• Uncommon ability to understand diverse accents and dialects and varying dictation styles.

• Thorough knowledge of medical transcription guidelines and practices and ability to use designated reference materials.

• Strong ability to operate designated word processing, dictation, transcription equipment, and other equipment as specified for the department’s needs.

Education:

1989-1991 Baker College Mount Clemens, MI

Business Administration Dean’s List (3.67 GPA out of 4.0)

1986-1987 Cambridge Medical School Detroit, MI

Medical Transcriptionist

2010 A.D. Banker & Company Silverhill, AL

Pre-Licensing Property & Casulty

References:

Furnished Upon Request

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