Manager Customer Service

Roxane E. Madison

**** * ***** * **

Grant Park, IL 60940

Home Phone 815-***-****

Cell Phone 815-***-****

Qualifications:

Thorough knowledge of accounting procedure.

Ability to recruit, train, develop and motivate staff.

Decision maker able to take charge or delegate when necessary.

Sales driven and customer oriented.

Excellent interpersonal, communication and organizational skills.

Job History:

Manager – Security Finance, Kankakee, Il 2010 - 2011

Responsible for developing strong customer relationships while meeting aggressive sales goals. Day to day operation of the branch office. Adherence to company policies and regulatory requirements while providing the utmost service to customers. Top office in state month of June 2011. Highest account gain for

Three months in a row.

Manager - Americash, Bloomington, IL 2004 - 2009

Maximize profitability by increasing sales, building customer base and controlling expenses. Support company’s goals by focusing on customer service excellence and work efficiency. Training new employees and motivating them to achieve goals. Responsible for credit extension and collections

Clerical Supervisor - G.C. Services, Elgin, IL 2000 - 2003

Complies with company policy in the handling of payments

Oversee the efficient operation of department including staff

Responsible for all accounting for receivables and payables

Recruit, interview, selection and training of staff

Manager - Heilig Meyers Furniture, Bourbonnais, IL 1997- 2000

Responsible for profit and loss of multi-million dollar operation

Scheduling for all departments including warehouse and delivery

Motivate employees in their efforts to achieve goals

Education:

Kankakee Community College, Kankakee, IL

Associates degree in accounting

Governors State University, University Park, IL

Course work in business and Human Resources

Contact this candidate