Registered Nurse Technical Support
Resume:
Constina Walls, RN
Dallas, TX 75254
Home: 469-***-**** - Cell: 469-***-****
E-mail: *********@*****.***
SUMMARY
Compassionate Registered Nurse, dedicated and committed to providing exceptional patient care.
EDUCATION
Dallas Nursing Institute, Dallas, TX
Associate Degree in Applied Sciences, Graduated 2011
Brookhaven College, Farmers Branch, TX
Associate Degree in Science, 2009
Honors: Phi Theta Kappa Honor Society
CERTIFICATIONS
Registered Nurse
CPR Certified
NURSING SKILLS
• Intravenous therapy
• ER experience
• Culture competent care
• Patient transporting
• Knowledge of medical terminology
• Obtaining/charting vital signs
• Specimen collection/processing
• Foley catheter insertion/removal care
• Insulin medication assistance
• Physical assessments
• Tracheotomy care provider
• Strong knowledge of infection control standards
CLINICAL EXPERINCE
720 Clinical Clock Hours in a hospital setting in Dallas, Lewisville, Mesquite, and Plano, TX
• Worked under the supervision of an RN providing bedside care,
• Treatment and clinical documentation for patients on cardiac, and medical-surgical floors
• Handled medication administration, dressing changes, IVs and all other aspects of nursing care.
• Facilitated admissions, discharges and transfers; prepared chart notes and other documentation
NURSING EXPERIENCE
A Sensitive Touch Home Health, Bedford, TX
Registered Nurse
April 2012 to May 2012
• Provided a wide range of nursing care to patients in the home care setting.
• Focused primarily on patient assessment, quality care, teaching of patients and caregivers, and performance of skilled procedures.
• Performed complete assessment/evaluation including, but not limited to, home safety, pain, nutrition, fall risk and DME needs.
• Developed/Implemented a Plan of Care based on assessment findings and Physician order.
• Supervised Licensed Practical Nurse (LPN).
• Evaluated patient outcomes, communicates progress, and changes in condition to physician.
• Informed patient/family of visit schedule in advance by calling the night before and/or if schedule changed.
• Ensured appropriate utilization of visits and services for care ordered as noted through proper documentation completed within 2 days of the visit.
• Provided effective communication to patients/family, team members and other health care professions.
PROFESSIONAL EXPERIENCE
USA Mobility, Plano, TX
Senior Help Desk Specialist
December 2008 to May 2009
• Provided technical support over the phone to internal and external customers; great phone skills, professional demeanor.
• Worked and facilitated trouble tickets utilizing Remedy trouble ticketing system.
• Responsible for identifying, troubleshooting and resolving programming problems.
• Contacted customers to investigate and resolve reported troubles.
Network Analyst II
January 1998 to December 2008
• Provided technical support to Network and RF Engineers across the country.
• Monitored a nationwide network using NMS (Network Management System) tools to prevent or isolate outages on the network and help restore services to full connectivity in a timely manner.
• Provided notifications and escalations for network events.
• Worked and facilitated trouble tickets submitted to the NOC (Network Operations Center) to maintain network stability.
• Worked with local exchange carriers and IXC (Interexchange Carrier) providers to resolve simple to complex network issues.
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