Manager Customer Service

Edwin R. Fedyniak

Objective A directed and results oriented professional with career growth and achievement in distribution operations and customer/sales service support management, seeks a position to utilize expertise and contribute to your organization.

Summary of qualifications Fulfillment Management Warehousing and Shipping

Purchasing Personnel Management

Budgeting and Control Strategic Planning

Pick and Pack Operation Staff Motivation

Training and Development Inventory Control

Work experience 2010-Present Wal-Mart Stores Inc. (Plainfield, Il)

Assistant Store Manager

Accountable for merchandising and inventory for the hardlines departments for Illinois’ largest Supercenter which averages $250,000 in daily sales.

Additional responsibilities are fulfilled when my partner has off and I pickup the responsibilities for the TLE department, as well as the lawn and Garden center.

2008 – 2008 Wal-Mart.Com (Elwood, Illinois)

Supervisor

• Employed by Simos Insourcing Solutions, Inc. to work in the Wal-Mart Dot-Com facility as a supervisor. My first assignment was to develop a program for the receipt of return goods. After the program was completed and was up and running, my next assignment was to work on the re-profiling of the floor locations in the warehouse. My current responsibility is in the receiving department where as many as fourteen to twenty trailer loads may be received, audited and put into storage on any day.

2003-2008 BIVAC North America, Inc. (Romeoville, IL)

Facility Manager

• Contracted by The Home Depot Company to work in conjunction with Exel Logistics in their 550,000 sq. ft. Import Distribution Center to provide accurate shipments to the retail stores and other Distribution Centers. Other responsibilities include sending productivity and payroll reports, training inspectors/auditors to confirm outbound quantity and visual quality of household goods at the distribution center.

2000-2003 National Distribution Center (Schaumburg, Bensenville, Melrose Park, Elwood, IL)

Facility Manager

• Managed warehouses up to 400,000 sq. ft. for a third-party logistics company whose clients included Minute Maid, Pinnacle Foods (Vlasic Pickles), Rexam Beverage cans, Houston Harvest and Potlatch Paper Group. Hourly staff of 30 employees and 3 supervisors.

• WMS experience, which also includes hand, held RF units for use on inbound merchandise, order selection and outbound shipments.

• Responsible for overseeing the receiving, storing, lot control, product rotation and shipping of customer products per their specifications, while producing a profit

• Received the 2002 Midwest Region “Warehouse of the Year” award (award contributed to receipt of “Region of the Year” award)

1999-2000 Hosley International Trading Corp., Inc. (Lynwood, IL)

Operations Manager

• Implemented all phases of a major expansion project for the distribution center, including the daily warehouse operations which involved staffing, employee training and development, facility maintenance programs

• Enforced safety, security, housekeeping and sanitation programs, as well as, budgeting and customer service

1998-1999 Petco Animal Supplies Company (Bradley, IL)

Store Manager

• Responsibilities included merchandising, inventory control, daily cash/sales balancing, management, supervision and training of the personnel, customer service and interactions with the vendors.

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1996-1998 Wal-Mart Stores, Inc. (Orland Hills, Joliet, IL)

Assistant Store Manager

• Responsible for preparing the entire backroom storage area for the store’s annual physical inventory

• Accountable for merchandising and inventory for eight Homeline departments for a store which averaged $100,000 in daily sales

• Additional responsibilities were fulfilled when scheduling included either the opening or closing functions of the facility

1995-1996 Professional Distribution Services, Inc. (Bolingbrook, IL)

Operations Manager

• Established the start-up operation of a vertically integrated distribution service in the Mid-West

1993-1995 USCO Distribution Services, Inc. (Alsip, IL)

Fulfillment Manager

• Developed a program that reversed an accounts receivables position from 60% beyond 60 days past due, to a better than 80% amount collected within 60 days

• Presided as chairperson of a process team that united key members from both company and client personnel to discuss ideas of common interest

1989-1993 ERF Distribution Services, Inc. (Alsip, IL)

Owner/Operator

• Operated a 300,000 square foot distribution center for the Denver, Rio Grand Railroad while services were being provided in the Midwest.

• Established and monitored procedures used to conduct and perform physical inventories at the retail level for grocery and hardware chains

• Implemented a public relations campaign to open a new market and strengthen the existing customer base for a recovery service

1979-1989 Mary Kay Cosmetics, Inc. (Itasca, IL)

Distribution Manager

• Accommodated business growth from $2 million to $8 million per month with minimal expansion to the labor force through the introduction of a paperless picking system

• Created a lot control system for the bulk storage area

• Supervised two major building additions to the distribution facility which were completed on schedule and within budget

Education St. Joseph’s College Rensselaer, IN

B.S. Management

1. Specializing in Production and Industrial Management

16839 Spicebush Lane

Orland Park, Illinois 60467

Cell: 708-***-****

Home: 708-***-****

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