Project Management, IT and Customer Services

Career Summary

Experienced professional with over 15 years experience in IT Administration, operations, financial analysis, and project management. Skilled in developing and implementing delivery services processes and procedures. As an effective organization builder, my primary strengths are strong project management, sales strategy, analytical skills, a good history of leading people and achieving goals. Areas of expertise:

• Project management Certification

• Management Consulting

• Project scheduling and budgeting

• Cost benefits analysis

• Resources management and logistics

• Business development

• Milestones tracking and measurement

• Financials Analysis

• Customer services/Help desk operations

• P&L management

• IT Administration: Core, CRM, BI, Teller, Internet, etc

• Process improvement

• Contracts negotiation, proposals and strategic planning

• Bilingual-English/Spanish

Professional Background

FISERV LAKE MARY, FLORIDA 2008 – 09/2009

Director Project Management - CONTRACTOR

Provides values added project management consulting for process and system improvement within the professional services unit. These improvements include business process change, detailed analysis of existing processes and mapping of improved processes along with analysis of expected improvement. Also work with existing project managers managing large scope projects.

CONSULTING SERVICES 2007 - 2008

Director - CONTRACTOR

Provides project management consulting services to manage large scope projects and help improve the professional services performance.

CBS WORLDWIDE LAKE MARY, FLORIDA

Vice President Managed/Outsourcing Services (2005 to 2007)

Managed an IT data center operations and support teams for Midsizes Financial Institutions in domestic (USA) and Internationally. This included management of the site selection process, equipment selection, vendor and contractor management, and site build out. Develop detailed future potential market, including pricing requirements, and strategy to establish Outsourcing Services. Responsibilities include:

- Manage both on-site and off-site development teams, network administrators and help desk teams

- Day to day supervision of IT personnel (16 people) including managing Windows 2003/AD servers and infrastructure, helpdesk, network operations and purchasing.

- Hire and manage staff of differing cultures and unite into cohesive teams. Develop in-house quality assurance department that enabled well-timed competent customer applications

- Direct the information and data integrity in compliance with regulations and internal control standards. Ensure adequate and certified back-up and disaster plans with appropriate resources.

Vice President Implementation Services (2000 to 2005)

Direct all phases of implementation and/or professional services lifecycle for multiple projects simultaneously in domestic (USA) and internationally, leading teams of 90+ and managing budgets over $10 Millions. Negotiated contracts, directed long-range planning and work with sales organization in providing management expertise during initial contacts and assisting in securing new consulting engagements.

- Produced over $16 million in revenue due to effective resources allocation and increased department profit margin by 20% by improved internal project control documentations, reduced milestones from the implementation methodology and created an operation extension of our department internationally

- Achieved over 35% Net Operating Profit margin (NOP) due to better control of Client expectations generating change request for out-of-scope milestones.

- Oversee the professional services on day-to-day basis and fully understand all project, the detail design, mapping process and developing of new products/interfaces related to the installation and restructure of the IT dept: Core System, Branch Platforms, Customer Relationship Management (CRM), Credit Card, Business Intelligence, Network infrastructure, ATM's, Internet, etc.

- Incumbent will participate in developing and managing short and long range business strategies to achieve revenue and profit targets; Participate in budget creation and review for the Professional Services portion of the Business Unit. Monitor progress against financial and resource utilization goals

- Determine project scope, create detailed implementation plans, and coordinate team functions to ensure timely completion. Provide management direction to all project managers.

- Develops and implements practices and processes to standardize all services. Manage expenses within the department and ensure that this culture is spread to all other managers.

- Ensure that all staff within Implementation Services is able to obtain the training necessary to perform their assigned tasks. Complete performance evaluations, recruit and evaluate new and existing employees

Project Manager (1992 to 2000)

Managed 500k-15 Millions software customization and implementation projects for financial institutions included scheduling activities, maintaining budget control and insuring deliverables are properly defined and completed on schedule.

- As Project Manager, led teams that implemented projects for Banks and Credit Unions in domestic (USA) and internationally.

- Coordinated communications, code installation and unit acceptance testing, custom code delivery, resource allocation, training and client support activities. Prepare managements reports reflecting project status, priorities and customer billings in accordance with contractual commitments.

FIRST BANK OF THE AMERICAS– NEW YORK, NY 1990 to 1992

Assistant Controller

- Responsible for the financial report to Local management and head office. Daily balance of the General Ledger accounts and correct wrong postings. Assist the Comptroller preparation of the FFIEC-031 report.

Education & Training

O&M University - Dominican Republic 1988

Bachelor Degree in Business Administration, Major in Accounting

- 2003 Advance project management technique and the role of the facilitator

- 2001 The role of the facilitator and problem solving training

- 2000 Project management tools ‘n techniques and teamwork training

- 2000 AMA - PMI and Six Sigma courses

- 1999 AMA - How to be a successful manager and how to motivate, manage and lead your team

- 1992 IBM Learning Center, NY: AS/400 operating system, RPG III and CL

Technical Skills

- Databases: Microsoft Access, SQL Express, MSDE, MySQL, SQL Server 2000/2005

- Network Technologies: Active Directory, Group Policies, DNS, DHCP, VPN, LAN/WAN configuration, router & switch configurations

- Operating Systems: Windows XP, Vista, Windows 2003, Linux, AS/400, iSeries, PowerSystem, RPG/ILE and CL

- Microsoft: Word, Excel/Macro, MS Outlook, PowerPoint, Projects, Visio, Lotus Notes, Niku, Clarity

Awards Received

- CBS Worldwide: People Make the Different- 2004, 1996, 1997, 1998

- CBS Worldwide: Team Appreciation- 2001, Excellence Services- 1999

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