Project Analyst

SUMMARY

• Active DoD Secret and Position of Public Trust Clearances

• Experience with Rational Requisite Pro

• Experience with the IBM security framework

• Experience with PVCS Version Manager, DOORS, Harvest and Endevor document and code repositories

• Experience with MS Office 2003, 2007 and 2010 including developing training presentations

• Experience with Oracle Adverse Event Reporting System (AERS) clinical data management system for document management, post-marketing inquiry handling and correspondence logs

• Experience with automated testing tools & change control practices

• Excellent written and oral communication skills

• Experience developing use cases, documenting requirements, and preparing storyboards to facilitate requirements reviews

• Experience with feasibility testing

• Experience with Change Management procedures, the SDLC process and system audits

• Experience with FDA protocols for Electronic Records and Electronic Signatures, and Sarbanes Oxley regulations

• Experience with requirements gathering and business process analysis

• Help Desk Management policy, procedure and business rule writing experience

• Experience with Sarbanes Oxley IT audits

• Experience with computer user manuals, system documentation, training manuals, online and context sensitive Help

SKILL HIGHLIGHTS

• Sarbanes Oxley Experience • FrameMaker • Documentum

• Microsoft Word (all versions) • Oracle 11i • Visio

• Microsoft Office (all versions) • MS Project • Visual Source Safe

• Endevor Source Code Manager • Adobe Acrobat • Oracle Tutor

• HTML • SDLC Experience • RoboHelp

• 21 CFR Part 11 Experience • Harvest SCM • Lotus Notes

Department of State Office of Foreign Missions, Washington, DC, Contract Requirements Analyst/Technical Writer (12-2008 – 01-2011)

• Developed OFM DMV Business Rules for Office of Foreign Missions, Department of State

• Developed Test Case Scenarios for OFM DMV, Tax and Customs, Bonded Warehouse and other applications

• Gathered requirements and prepared requirements and design documentation

• Developed process flows and use case scenarios using CMMI and the Rational Unified Process

• Provided training for MS Office upgrades from 2007 to 2010 including Outlook, Excel, Word, Visio, PowerPoint and Project

Environmental Protection Agency, Washington DC, Sub-Contractor Technical Writer (2–2008-9-2008)

• Wrote complete set of SDLC documentation for two software applications, including Security Plans, Configuration Management Plans, Project Initiation procedures, System Design documents, and other NIST required deliverables.

• Used MS Word, PowerPoint, Acrobat Version 8.0, Excel, Lotus Notes, MS Project, SnagIT, and other tools to complete documents

• Gathered Requirements for application and charted workflows using Visio

• Reviewed documents for consistency in terminology and organization within the same document or series of documents

Fannie Mae, Herndon, VA, Contract Requirements Analyst (10-2005 – 11-2007)

• Used Rational Requisite Pro and Rational Clear Case

• Developed training materials and trained staff on upgrades from MS Office 2003 to MS Office 2007

• Used Rational Clear Quest and wrote the in-house User Manual for Clear Quest that is now the standard Use Manual in use across the organization

• Wrote documentation to comply with ELSIF standards and guidelines

• Developed and maintained Project Management Plan to required standards

• Documented and tracked potential future product requirements received from Fannie Mae executives, middle management, and technical staff for possible inclusion in future versions of the SCBSL, STATS, STAMPS, and other tools

• Wrote EUC, Release Notes, Run Books and Run Guides and coordinated with ROC on edits

• Configured settings for security, versioning, access, and organization control of documentation and documentation resources

• Worked with Project Plan Coordinator to provide project specific timeline information for integrated Project Plan

• Wrote Service Level Agreements, Data Requirements, Business Requirements and other documents to assist with project management

• Wrote official Orientation Guide for On-boarding Contractors

• Managed SharePoint access to ensure document control

Medical Informatics Engineering, Fort Wayne, IN, Contract Requirements Analyst (4-2005 – 10-2005)

• Developed knowledge base of known issues

• Defined and implemented requirements processes and procedures to include requirements definition, analysis, and management

• Developed and maintained standard requirements documentation including business process workflows and requirements traceability matrices, specifications, and use cases

AXA Financial, New York City, NY, Contract Requirements Analyst for Sarbanes Oxley Project (1-2005 – 4-2005)

• Updated legacy system documentation and created templates for SOX project

• Used information mapping skills to map internal process guidebook to vendor process and procedures

• Used Oracle Tutor Author to develop flowcharts

• Used Visio to create business process flows containing swimlanes to define role names for actors

• Reviewed application for overall adequacy and accuracy

Pfizer Inc, La Jolla, CA, Contract Requirements Analyst and Technical Writer (10-2004 – 12-2004)

• Gathered requirements for and wrote service level agreements for data warehouse application

• Wrote SDLC process related documents

• Wrote document repository structure organization documents

• Used MS Word, Excel and Visio for documentation

• Elicited, maintained and managed requirements from project stakeholders

• Participated in the planning of system releases

• Maintained and created requirements traceability matrices

Dorel Juvenile Group, Columbus, IN, Contract Requirements Analyst for Sarbanes Oxley Project (5-2004 – 9-2004)

• Wrote Disaster Recovery Plan, Strategic Information Systems Management Plan, Help Desk Policy, Purchasing Card Guidelines and Business Continuity Plan

• Documented accounting procedures including flowcharts for Journal Entries, Fixed Assets, and other accounting functions

• Modified control activity database with updated information in support of Sarbanes Oxley legislation

• Wrote Security Policy, and Configuration Management Plan

• Collected, reviewed and edited requirements, specifications, business processes, and recommendations related to proposed solution

• Mapped requirements, established use cases and scenarios, participated in customer interviews, and produced requirement documents for management approval

Conseco Insurance Company, Carmel, IN, Contract Business Analyst for Sarbanes Oxley Project (2-2004 – 5-2004)

• Identified security gaps between the current process and a Sarbanes Oxley compliant solution for Conseco’s strategic workflow system for New Business, Life and Annuity Policy Holder Service, Claims, and Sarbanes Oxley compliance

• Developed SDLC processes and procedures in support of Sarbanes Oxley legislation including version control, check in, check out, concurrent development procedures, and the notification and approval processes related to source code migration

• Used Oracle Tutor Author, MS Word, Excel and Visio for documentation

Ingersoll-Rand Security and Safety Company, Indianapolis, IN, Offsite Contract Business Analyst and Technical Writer for Sarbanes Oxley Project (2-2004 – 10-2004)

• Developed documents for the I.T., Telecommunications, and Operations staff, including Configuration Management Plan, Infrastructure Management Policy, Security Policy, Service Desk and Network Administration Policy, and Disaster Recovery Plan

• Documentation included internal controls and procedures developed in support of Sarbanes Oxley legislation to monitor and report on the effectiveness of business operations

Ingersoll-Rand Security and Safety Company, Fishers, IN, Offsite Contract Business Analyst and Technical Writer for Sarbanes Oxley Project (5-2004 – 7-2004)

• Documented Oracle 11i processes and procedures for Finance Department using Oracle

Tutor Author for MS Word

• Produced full color process workflows describing existing procedures using Oracle Tutor

• Produced Help Desk policies, procedures and Business Rules

System Design Group, Indianapolis, IN, Contract Business Analyst and Technical Writer (9-2003 – 12-2003)

• Proofread and edited requirements documents for a 21 CFR Part 11 related software project

• Documented system design, requirements, user manuals and IQ, OQ

• Added graphics and screen captures to documentation using screen capture utilities

• Edited system unit and integration test, and software validation protocol documents

Roche Diagnostics, Indianapolis, IN, Contract Medical Writer (8-2003 – 9-2003)

• Wrote Neckells Guideline Procedures for new Blood Gas Analyzer for general audiences, and specific audiences such as professional healthcare audiences

• Gathered data and information from clinical study protocol results, clinical study reports, and summary documents that summarized and discussed all the combined data gathered in the course of developing this device

• Used Oracle AERS Version 4.3 to view data from case studies

Eli Lilly Pharmaceutical Company, Indianapolis, IN, Contract Business Analyst and Technical Writer for Validation Project (5-2003 – 8-2003)

• Edited module test documentation for a Delta V project

• Reviewed documentation on automated processes related to manufacturing

• Proofread and edited Software Requirements and Design documents

• Received training on ER-ES, and Lilly documentation standards

• Assisted with the creation and design of test document templates

• Used MS Office 2000, including Word and Excel

• Used Oracle AERS for clinical and safety data comparison, and to track the status and resolution of data discrepancies

Price Waterhouse Coopers, Indianapolis, IN, Contract Business Analyst and Technical Writer (2-2003 – 7-2003)

• Used RoboHelp HTML X3 to write Help files for a Performance Management software product. Edited existing Help files. Provided recommendations for Help file navigation, design and layout

• Created clickable image maps, drop down hotspot and text features within the Help screens

• Used Visio, PowerPoint, and screen capture utilities

Eli Lilly Pharmaceutical Company, Greenfield, IN, Contract Business Analyst and Technical Writer for Validation Project (9-2002 – 12-2002)

• Created Gap Analysis documents and other Validation Project related deliverables such as Standard Operating Procedures

• Received training on 21 CFR Part 11. Training included learning measures to audit and trace documentation, including event logs

• Modified existing processes and established a process plan to include 21 CFR Part 11 compliant procedures, effective data storage and change management procedures. Provided detailed compliance strategy for legacy systems and SOP’s. Developed a process to determine vendor compliance. Developed Gap Analysis documents that included measures designed to result in a 21 CFR Part 11 compliant solution

• Assisted with IQ-OQ-PQ documentation, template design, software requirements and design documentation, and Software Validation Protocol documents. Received training in GLP, GMP, and some training in GCP (collectively, this represents cGXP experience)

State Farm Insurance, Bloomington, IL, Contract Business Analyst and Technical Writer (5-2001 – 11-2001)

• Created Roles and Responsibilities documentation, project and training documentation using Lotus Notes and MS Office

• Created flow charts in Visio. Assisted with Project Schedules and Task Lists using MS Project. Assisted in providing direction for Systems Projects and in developing content for the intranet

• Confirmed project plans with Sponsors, ensured detailed schedules met stakeholder business requirements

Wave Systems, Cupertino, CA, Contract Business Analyst (12-2000 – 5-2001)

• Gathered user requirements and wrote end user manuals in MS Word

• Converted documents from MS Word and HTML to FrameMaker for PDF output. Used Visio for flowcharts. Checked software for bugs and filed bug reports

• Used FrameMaker 6.0 with Quadralay, MS Office 2000, Acrobat Exchange, Acrobat Distiller and third party plug in tools to convert documents from PDF to RTF

• Used CMM for continuous process improvement enabled by quantitative feedback from the process and to enhance project management processes established to track cost, schedule, and functionality

Knosys Inc, Boise, ID, Contract Business Analyst and Proposal Developer (12-1999 – 12-2000)

• Gathered requirements and provided SDK documentation for the Knosys Pro-Clarity product. Documentation included on-line help using Robo Office 2000 for help file development. Project included extensive use of Visual Basic and SQL query language.

• Used MS Project to manage timelines, milestones, and resources, and to produce reports for the stakeholders

• Drafted proposals and ensured that proposals conformed to all content, format, and appendix requirements

Lucent Technologies, Middletown, NJ, Contract Business Analyst (2-1999 – 12-1999)

• Gathered requirements for and created end user software manuals with FrameMaker, Adobe Acrobat and Word for a telecommunications company. Produced documentation in HTML, PDF, and postscript file formats. Produced Visio charts displaying the flow of trouble tickets across a network

• Utilized RoboHelp for the production of online help files

• Used the UNIX version of FrameMaker on a SUN Solaris system

Site Technologies, Scotts Valley, CA, Validation Business Analyst (5-1998 – 2-1999)

• Wrote Help Desk Business Rules, policies and standard operating procedures.

• Located opportunities and developed ongoing relationships with client organizations. Gathered requirements for and wrote end user documentation,

• Produced documentation with FrameMaker and RoboHelp. Used Documentum to develop a central repository for information, and as the source control system for document routing.

General Business Systems, Hayward, CA, Business Analyst (1-1993 – 11-1997)

• Designed, developed and implemented a complete customer and prospect database solution.

• Handled direct mail, broadcast fax and all other direct marketing campaigns.

• Converted sales automation software data to the Windows environment. Responsible for various levels of modification to Telemagic Enterprise for Windows ACT! and other software applications.

Education and Professional Accomplishments

• Associates Degree in Real Estate Management, Community College of Philadelphia

• PageMaker Certification

• Self-study courses in HTML programming, Java, and ActiveX.

• Ongoing study of Web tools and programming languages

• Brainbench.com Technical Writer Certification

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