6 years experience in 5* Resorts and completed Spa administration
Resume:
CURRICULUM VITAE
MR. SUMAN SINGH
Vill: kunakali, mandal
Post office: Barigna
District: Chamoli
Uttrakhand
Cell number: +91-888*******,
Email add- *************@*****.***
PROFILE
I am a determined, flexible and an energetic individual with an empathetic attitude. I enjoy my work and take great pride in it. I possess good communication skill which have permeated through all levels in forming quick relationship and manage all difficult situations easily.
I have experience with a strong interest in the practical side of spa treatments in both International and Ayurvedic and training of the staff. I am from a holistic background and bring this into my work at every given chance. My heart and passion are in the spa world and wish to commit to it until I retire, my ultimate goals are to manage a spa bringing together my deep understanding of treatments, my overseas experience, understanding of foreign work force and my business skills.
OBJECTIVES
Seeking for the position of an Assistant spa manager/ Trainer in a company where there is scope for demonstration of my skills. Determined to give personalized service to the clients and ensure that the staff gets the best of my knowledge.
EDUCATIONAL QUALIFICATION
2011 Pursuing the following CIBTAC accredited course
APRIL – TILL DATE Ananda spa institute, Hyderabad
Anatomy and Physiology, Swedish massage and
Spa management courses.
2011 First Aid Course
APRIL ST. John Ambulance services, Hyderbad
2004- 2005 Post Graduate Diploma in Service Industry
DEC- MAY Management ITFT, Chandigarh
Punjab Technical University.
2001-2004 Bachelor of arts
Feb-sep University of Calcutta
Kolkata
1998-2000 Enchey senior secondary schools
July-Sept Central board of secondary education (CBSE)
June 1998 Modern secondary school
Central board of secondary education (CBSE)
Gangtok , Sikkim
WORK EXPERIENCE
2008-2011 Head therapist/International Trainer
June-Feb Shanti Maurice,Nira spa
Earlier known as Shanti Ananda Maurice, MAURITIUS
RESPONSIBILITIES
• To assist the spa manager to supervise the day-to-day operation and to maintain the quality standards in spa department
• Ensuring a professional and personalized reception and service, as well as varied in service
• Proficiency and high level of skills is maximum number of spa treatment including Western treatments, Ayurvedic, Branded and Beauty treatments
• To train the colleagues in different spa treatment so as to bring the uniformity and best standard in delivering the treatment
• Responsible to take care of all the therapist task and duties
• To supervise all the treatment rooms upto the international standards, and to maintain the regulations concerning hygiene and safety
• Responsible for stock ordering from oversees on a quarterly basis, orders based on occupancy and previous year actual treatment
• To supervise the day to day operation of the spa department and to maintain the quality standards in the spa and assistant the spa manager to plan, coordinate and control for all the staff training in the spa
• Draw up the weekly activities , roster of the staff and spa promotion
• Responsible to train junior therapist in Advanced back massage , Watsu, swedish and Aroma therapy massage, Scrubs, Body wraps , Basic thai, Foot reflexology and Ayurvedic massages
• Responsible to make sure that all treatment SOP’S are being followed both verbally and practically.
• Assist in training and developing local Mauritian staff in ethics, International hygiene, Safety standards and Client customer care.
TRAINING RECEIVED
• Deep tissue, the fusion experience and Anatomy and Physiology Miss Pamela Yang(U.S.A)
• Wastu therapy (a relaxing treatment in warm water) 50 hour intense training by Miss Marie Mac Ritchie (Marie is from the Body Sense Shiatsu, Yoga and complementary Health center Glasgow, Scotland)
• Africology Brand International Treatments like Intonga Amasatchi(Stick massage), Body wraps(detoxifying, anti-ageing, slimming and immune booster), different kind of facials.
• Practical protocol, product knowledge and spa products retail.
• Training in prolific(store requisition module)
• LQA(leading quality assurance). Training to implement five star luxury service standards for
Up front! Spa service skills and up front !Guest care skills
• Intensive training over 150 hours in anatomy and physiology,swedish massage, aromatherapy, reflexology from Mr Collin Garry Hall(cooperate head of spa operations IHHR). All the training followed the ITEC Syllabus,IFA Syllabus and AOR Syllabus from UK.
• ESPA trained – body treatments and facial treatments by Miss Jessica Shaw(UK) and Miss Shawn True Love in the two consecutive time in the 2006 and 2008.
• Thai massage basic and advanced course by Miss Bruhild Maslen(UK) in the year 2006,2007 and 2008.
• Ayurvedic treatments like abhyanga,shirodhara,choorna swedana,kati and sneha vasti,indian head massage,tanlepa and udwartana.
2006-2008 Spa senior Therapist
Jan-May Ananda in the Himalaya, India
World number 1 destination spa,
Conde’nast traveller 2005,2006,2007.
RESPONSIBILITIES :
• Conducted Ananda signature and ESPA treatments.
• Reception duties and operation of Gumnut, Bellavita system, making packages and individual reservation according to clients personal needs.
• Ensuring maintenance spa equipment in several of the 24 treatment rooms.
ACHIEVEMENTS:
• Platinum performance bonus for achieving continuous high standard and positive guest feedbacks.
• May 2010-Awarded as spa best employer in Shanti Maurice.
COMPUTER KNOWLEDGE:
Basic computer knowledge.
Microsoft application: Ms Word, Ms PowerPoint, Ms paint, internet explorer, word pad, note pad.
INTEREST:
Travelling to new places, meet new people, playing cricket
And rugby and Listening to music.
ADDITIONAL INFORMATION:
Marital Status: Single
Language known: English, Hindi and Nepali
Height: 5’11 inch
Date of birth: 18/09/1980
Passport number: F2866565
Date of issue: 09/06/2005
Date of expiry: 08/06/2015
REFERENCE ON REQUEST:
Contact this candidate