Tracy Laird - Resume

Tracy Laird

Qualifications

• * years in Research & Development

• 6 years experience in an office environment

• 7 years in the food beverage industry

• Security clearance & Bondable

• Type up to 45 words per minute

• Knowledge of many different computer programs

• Understanding customers needs

• Able to train and delegate work effectively

• Strong verbal and communications skills

• Accurately maintain work records

• Problem solving and decision making

• Critical thinking, job task planning and excellent organizational skills

• Significant use of memory detail

• Languages – English & French – Written & Spoken

• Team leader as well as a team player

• Thrive on a fast paced environment

• Learn quickly and enjoy a challenge, reliable an open to new ideas

Education

2005 Serving It Right Certificate

(Licensee & Server)

2004 Metropolitan Bartending School

Obtained Bartenders Certificate

2001 St. Lawrence College

Post Secondary Diplomas for Microsoft Office (word, excel, access & PowerPoint), Corel (draw, WordPerfect 6, 7, 8) and for DOS mainframe

1999 Cornwall Collegiate & Vocational School

Obtained High School Diploma

Work Experience

2005 – 2006 Pacific Coast Rigging & Scaffold

Office Manager

• Accounts payable & receivable

• Maintain accurate accounting & billing records

• Place company orders

• Receive client orders

• Research & solicit new clients

• Receive and solve customer complaints

• Ensure customer satisfaction

• Organize staff

2005 AIJ Trucking Ltd.

Operations Manager

• Accounts payable & receivable

• Book delivery and pick-up appointments

• Help with truck dispatch

• Maintain accurate accounting records

• Invoicing

• Data Entry

• Dealing with Customs (Canada & US) & Brokers

• Ensuring customer satisfaction

• Extensive knowledge of Customs Regulations

• Prepare biweekly payroll

• Internet research

2004 - 2005 Professor Mugs Pub (British Columbia Institute of Technology)

Senior Server

• Weekly Schedules

• Distribute daily sections and cleaning duties

• Count server cash outs

• Hold weekly staff meetings

• Maintain customer satisfaction

• Deal with customer complaints & make quick decisions

• Maintain my own section

• Train all new staff

2004 Shaughnessy Golf and Country Club

Server & Bartender

• Serve members

• Obtain signatures from members for all sales

• Maintain my own section

• Make all drinks for serving staff (as bartender)

• Set up restaurant and bar daily

• Daily paper work and cleaning duties.

2003-2004 Jordash Co. Ltd

Accounts Receivable

• Receive and input all Bills into QuickBooks

• Submit invoices to clients

• Prepare estimates for projects

• Input weekly payroll

• Deal with suppliers to place orders and pay bills

• Maintain accurate accounting records

• Organize and maintain clean files

1998-2003 Statistics Canada

Research Developer

• Secret Cleared

• Design Applications for different project (logos and designing miscellaneous items)

• Performing internet research for different areas of the federal government

• Data entry

• Maintain a crew of 5

• Train all new staff

• Organize and distribute all new applications

• Perform routine maintenance on computers & programs

• Report to head of department daily

• Work with DOS system

• Maintain a pleasant working environment

1999-2003 Lucky 7 Sports bar & Restaurant

Head Waitress

• Greet & Seat all customers

• Serve my own customers & ensure their satisfaction

• Organize serving staff, reservations & report any problems to the owner

• Book & Set-up reservations

• Train new serving & bar staff

• Carry my own float

• Maintain restaurant cleanliness

1997-1998 Visual Planning Corp.

Receptionist

• Answer 12 line phone

• Post all invoices and bills

• Do all Data Entry

• Internet Research

• Fill client orders

• Dictation

• Do all filing

• Place orders with suppliers

• Type all quotes or letters

References

Upon Request

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