Manager Customer Service
Resume:
ALANA BELLUCCI
ui6yfh@r.postjobfree.com
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EDUCATION: Cal State Hayward University, Hayward, CA
Business Marketing & Management, BS degree, 2003
G.P.A. 3.5
Heald College, School of Business, San Francisco, CA
Computer Business Administration, AA degree, 1998
G.P.A. 4.0
EXPERIENCE: WHITE MELLEN LLP Sacramento, CA
Office Assistant 05/01/10 – Current
Light bookkeeping, customer service responsibilities including but not limited to: answering phones, coordinating partner calendars, executing client intake forms and mailing new client welcome letters. Data base creation and retrieval of client payments including delinquent follow up. Tracking payments utilizing both Wells Fargo and PayPal online services.
CHARLES RIVER VENTURES Menlo Park, CA Office Assistant 01/05-04/1/07
Provided support to investment banking partners and executive assistants in day to day activities. Scheduled meetings, firm events and travel arrangements. Managed all office related leasehold installation projects. Managed the video conferencing system and performed electronic presentations. Coordinated daily staff lunches as well as taxi and limousine transportation for visiting guests and partners. Purchased and organized office supplies per budget, managed staff wireless telephone accounts, and reconciled office Amex card.
GYMBOREE Burlingame, CA Assistant Manager 10/03-11/04
Assisted store manager in all aspects of store operations including sales, employee training and management, customer relations, stock, visual merchandising, and asset protection. In the absence of the store manager, assumed all managerial duties.
UNICO PROPERTIES San Francisco, CA
Property Admin & CS Coordinator 09/03-10/03
Dispatched tenant and building work orders to engineers. Maintained work orders, security memoranda and janitorial logs. Provided support to the general and assistant property managers. Maintained records of lease synopsis documents as well as tenant & vendor insurance certificates. Drafted emergency and key contact spreadsheets.
CALIFORNIA REAL ESTATE LOANS San Mateo, CA Underwriting & Loan Referrals 03/03-8/03
Generated prospective loan referrals as well as underwriting mortgage loans. Orchestrated and drafted correspondence between brokers, borrowers, and lenders transacting loan agreements. Networked with appraisers, title and escrow personnel, and major vendors so as to effectuate successful underwriting transactions. Closed escrow with title and ordered closing documentation utilizing Provident Software & TLH2 Software.
KENNY REALTY San Francisco, CA Property Manager Assistant 06/02-12/02
Supported senior partners by processing daily work orders, payroll accounting, and bank deposits. Composed and revised lease agreements and informational tenant update letters. Contacted clients and scheduled routine work order appointments. Created data spreadsheets and drafted memoranda.
SKILLS: Microsoft Office Suite, Word Perfect, Outlook, Page Maker, Assist, Tenant Pro & Loan Handler, Citrix Software, Video Conferencing Management.
ALANA BELLUCCI
ui6yfh@r.postjobfree.com
________________________________________
References Upon Request
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