Customer Service Quality Assurance
Resume:
RACHEAL EVANS
**** ********** *****; Atlanta, Georgia 30350
770-***-****; ***********@*****.***
SUMMARY OF QUALIFICATIONS
Over 10 years of administrative skills, types 30 WPM, professional telephone etiquette, customer service oriented, with great organizational skills. Excellent ability to generate new customers with honesty and respect.
CORE COMPETENCIES
Self-Motivated Time Management Reliability
Problem-Solving Interpersonal Skills Attention To Detail
Comprehension Listening Teamwork
EDUCATION AND PROFESSIONAL DEVELOPMENT
EVERY WOMAN WORKS, INC. Atlanta, GA
Professional Development and Job Readiness Training 2012
ATHENS TECHNICAL COLLEGE Elberton, GA
Biotechnology Degree Pending 2008
ELBERT COUNTY COMPREHENSIVE HIGH SCHOOL Elberton, GA
High School Diploma 1995-1999
COMPUTER KNOWLEDGE
Microsoft Word 07 Outlook 07 Excel 2007 PowerPoint 2007
PROFESSIONAL EXPERIENCE
EVANS PAINTING COMPANY Elberton, GA
Painter/Cleaner/Landscaping 1999-2011
Inspected over 5-10 businesses and private residences weekly. Gave potential customers accurate estimates for painting, cleaning, and landscaping. Used and maintained clean work materials. Customers were always satisfied with performance and end results. Generated new business and maintained repeat clients.
PILGRIM’S PRIDE Elberton, GA
Quality Assurance Technician 2008-2009
Ensured work area was properly stocked and in order daily. Performed necessary tests for OSHA regulations. Maintained accurate records for OSHA tests performed. Thoroughly cleaned work area after each shift.
Racheal Evans
WAL-MART SUPERCENTER
Hartwell ,GA
Sales Associate in Connection Center 2006-2007
Provided customers with knowledge of cell phone carriers, helped customers choose the appropriate cell phone plan to meet their needs. Entered all customer information into kiosk computer system, printed contracts, collected payments and evaluated performance of product before customer left to make sure they were satisfied with their choice of phone. Filed all contracts promptly and accurately for inventory. Met daily sell quota, promoted new products with suggestive selling techniques. Assisted electronics department with sales of merchandise and knowledge of products. Balanced register at the end of shift.
CONSOLIDATED CREDIT Elberton, GA
Loan Officer 2004-2006
Interviewed potential customers, checked their financial status to see if they qualified for a loan. Assisted customers with choosing the loan that met their needs. Typed company contracts, informed customer of the exact loan amount, when payments were expected and consequences of late payments. Collected payments, filed all contracts, printed checks and receipts. Balanced register at end of shift, and kept daily log of all loans provided. Maintained clean work area at all times.
CERTIFICATIONS
GA Work Ready Silver Level 2010
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