Front desk receptionist

Hotel Front Desk Agent

Cooperative, Team Player Detail and People-Oriented Punctual, Reliable

CAREER HIGHLIGHTS

* ***** ********** ********* **** quality front desk reception service

Excellent communication, interpersonal and administration skills.

Familiar with computerized systems (Opera)

Demonstrated ability to interact with guests, employees and third parties

Faster than average at learning new skills needed for the job

Fluent in English Mandarin, and basic Japanese

EDUCATION AND TRAINING

Hospitality Diploma 1997

Capital College, Pretoria, South Africa

Completed courses in: Hospitality Operations, Concepts of Customer Service, Guest Management

CAREER HISTORY

English Instructor Sep. 2004 – Apr.2011

American Eagle English School, Hsinchu, TAIWAN

Created a safe learning environment where children felt comfortable to speak a foreign language

Kept students interested and motivated in class

Communicated with parents about students’ learning progress

Maintained discipline and order in class

Always came prepared to class; Created own teaching materials

Hotel Reservations Feb.2003 –Mar.2004

Hotel Royal Hsinchu, TAIWAN

Answered all incoming calls according to call handling standards

Provided callers with accurate information regarding the facilities, rates and availability of accommodation within the hotel

Up-sold rooms where possible according to established procedures to maximize revenues

Hotel Receptionist Aug.2000 – Dec.2003

Carlton Hotel, Hsinchu, TAIWAN

Checked in guests, and assigned rooms

Managed front desk duties; answered the phone, and took reservations

Spoke Japanese, Mandarin and English with international guests

Dealt with guests’ requests – made them feel at home

Got along well with co-workers – excellent teamwork ability

REFERENCES ARE AVAILABLE UPON REQUEST

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