Senior technology management

Jack Orenstein

*** ********* *** 678-***-****

Alpharetta, GA 30005 *************@*****.***

SENIOR TECHNOLOGY MANAGEMENT EXECUTIVE

Iinnovative multi-lingual IT leader with extensive Operations, Financial Budgeting, Development, Business Continuity, Security and Compliance, Integrations, Implementations, Services and Support, Entrepreneurial vision and outstanding analytical skills. Proven ability to conceptualize and deliver complex technology solutions. Disciplined approach to creating and improving processes and systems. Proven record leading large-scale, mission-critical programs and projects in information technology, business development, quality, process improvement and customer service. Polished presentation, facilitation, communication and coaching skills to build and lead high-performing teams. Provide leadership and advice to senior management on technology and business strategies to optimize results.

Specific areas of expertise:

• Corporate Technology strategies directions and planning.

• Implementation of ESM/ERP/EAM/EDW – Enterprise Management solutions – ORACLE / TNG

• ITIL Service Mgmt planning & implementation • Data Center Operations Management

• Application Development and Maintenance.

• Staff Management and Leadership

• Personnel training and Team development

• Vendor relationship management

• Outsourcing and Offshore management

• Contracts administration and

Acquisitions

• Presentations and Public Speaking

• Project Management and methodologies

• Quality control and Release management • System Integration / IT Infrastructure

• Building Strategic Alliances and Partnership • Change Mgmt and Service Level Agreements

• Productivity Improvements

• Cost Reductions

• Finance management / P&L, Budgeting

• Capacity Planning

• Asset Management

• Network Management • System Development Life Cycle

• Multi Lingual (4 )

• Business Continuity

• Disaster Recovery • Security management

• Physical and Data Security

• Security policies, standards and procedures

• Risk and Compliance Mgmt.

SUMMARY OF ACCOMPLISHMENTS

 Successfully directed the implementation and software development of ERP and ESM solutions across hundreds of complex systems and Networks, diverse technical platforms and across multiple cultures and countries - Financial responsibility ($50 million) - Directed the implementation of the Business Process Re-engineering and Business Process Improvement projects.

 Managed and coordinated the successful implementation of the Network, Systems integration and systems enhancements, Automation and Monitoring in order to meet the necessary business goals.

 Assist with the development of IS departmental roadmaps. Collaborates with business services, architecture, application development, and technical infrastructure teams in the development of strategic roadmaps

 IT Service Management (ITIL Certification): Over 10 years of delivering ITIL-based initiatives that includes all of the Service Support areas and Service Level Management. Implement and continuously improve IS controls using the COBIT framework

 Proven skills at consulting with business units, to understand their needs, uncover opportunities and recommend creative ideas and solutions. Define requirements and design for IT projects in support of key business unit objectives

 Extensive experience in leading business process design, alignment, and development initiatives for ESM/ERP business processes. - Directed the design and development of IS metrics in support of the Portfolio Management and IS Control.

 Directed all faces of the Data Center 24x7 operation, including: all computer functions, data disaster recovery planning, hardware/software and network policies, standard and procedures and performance management of all data center personnel.

 Led teams in pursuing company-wide continuous process improvements. Strategic Direction and planning utilizing project management methodology - SIX Sigma -Good to Great.

Jack Orenstein Resume Page 2

EMPLOYMENT HISTORY

FUNDtech – Norcross, GA 2007 to 2008

Director IT

• Manage IT Operations and Data Center support 24x7 - Infrastructure, Monitoring, Metrics and Reporting, Capacity planning, Support, Security, SLA's, Policies, Standards and Procedures regarding management of a Data Center. Emergency response operations procedures - Disaster Recovery and Business Continuity Operations.

• Managed, Planned and developed policies and procedures for carrying out IT and Business Operations based on ITIL Methodology

• P&L responsibility to include budget and expense management

• Provided leadership in the ongoing use of structured and rigorous IS processes that deliver repeatable results, in the use of a consistent system development lifecycle methodology (SDLC), and in the use of IS process best practices using ITIL. Methodology.

• Responsible for defining strategies, outline requirements, plan implementations and measure the results of the Technology Team and the operating metrics - member of the internal Strategic and Investment committee

• Work closely with the IT departments that support related business function to ensure technical and business process directions.

• Assign personnel to various operations and directs their activities; reviews and evaluates their work and prepares performance appraisals.

• Established the IT mission and coordinated all diverse project teams and their resources (include international).

• Manage and direct all DBA activities and changes.

• Manage external relationships with partners and vendors

• Provide strategic direction and assistance to internal and external clients on business plans based on business technology vision.

• Meet with subordinate supervisors and senior team members to discuss progress of work, resolve problems, and ensure that standards for quality and quantity of work are met. Confers with and advises subordinates on administrative policies and procedures, technical problems, priorities and methods.

• Evaluate processes and carry out projects to provide recommendations for improvement.

• Manage all Change Management Control activities.

• Manage the implementation of Enterprise Systems and Applications monitoring.

• Consults with software and hardware vendors and other establishment workers to solve problems impeding computer processing. Coordinate and meet with IT managers to determine impact of proposed changes in hardware or software on computer operations and service to users.

• Manage all IT P&L, Operations annual budget and monitors expenditures.

• Weekly Presentations to Executive Management.

• Defined business needs and integrations, coordination of technology initiatives, business planning and operational metrics.

• Provide strategic direction and assistance to internal and external clients on business plans based on business technology vision.

• Assist in the areas of cost-reduction, cost-containment, customer service and expedient delivery of IT solutions services by way of developing and adhering to labor expense, capital labor and training budgets.

• Manage Service Delivery in organization consisting of both "in sourced" and "outsourced" teams Develop consistent reporting and Service Level Agreement (SLA) management approach.

• Relationship management activities with all Clients to meet high level expectations.

MARTA – Metropolitan Atlanta Rapid Transit Authority, Atlanta GA 2006 to 2007

Sr. IT Manager, Enterprise Applications Systems / Operations CONTRACT

• Managed the Business Transformation Program on the new ERP Oracle environment which replaced MARTA’s business systems (finance, human resources and maintenance) with an integrated suite of applications. Also responsible of managing all enterprise application systems with various systems. Responsible for managing customer expectations, resolving conflicts that balance client and company needs, quality assurance, implementation, integration and go-live, clarifying and driving project commitments as well as establishing and maintaining clear chains of accountability.

• Managed the escalation management, anticipate and make tradeoffs, balance the business needs versus technical constraints, and encourage risk-taking behavior to maximize business benefit.

Jack Orenstein Resume Page 3

• Provided leadership and guidance to the organization via the Application Management and Support function by creating, implementing and performing continuous improvement to Application Management and Support.

• This includes identification and reporting of key metrics related to the effectiveness of the Application Management and Support, as well as the development of action plans based the analysis of such metrics.

• Review all related system and environment changes and take appropriate actions to ensure system environment stability and performance Service Level Objectives are maintained.

• Mentor and manage the development and support teams in a way that allows transition between the teams and opportunity to rotate appropriately into the "build" team as required.

• This includes the timely completion of reviews and individual development plans for leads and team members as well as ensuring compliance with all Human Resource initiatives.

• Primary role in the management and communication of all issues related to the support and maintenance of the systems.

• This includes crisis management and communication to the end users and other IT organization regarding system availability, planned and unplanned maintenance downtime and any other issues that may affect system availability or performance.

• Provide managerial oversight for small to midsize development projects that consist primarily of system enhancement releases to applications and "break-fix" issues.

• Primary role in developing a rational release schedule for all related systems.

• Assist in the areas of cost-reduction, cost-containment, customer service and expedient delivery of IT solutions services by way of developing and adhering to labor expense, capital labor and training budgets.

• This includes initiation of a case through closure and implementation of improvements from conducting the After Action Reviews that will result in improved reliability.

• Manage Service Delivery in organization consisting of both "in sourced" and "outsourced" teams (team sizes typically range from 10-25 individuals).

• Develop consistent reporting and Service Level Agreement (SLA) management approach.

• Relationship management activities with outsourcer.

McCamish Systems, Atlanta GA 2003 to 2006

Sr. IT Manager

• Responsible for all information technology services and support - including Systems, SDLC Application Software, Databases, Applications and Network functions, PC Local Area and Wide Area Networking, servers, media, operation systems, and PC hardware and software. Operations, Data and Support center and remote locations.

• Established and facilitated company-wide IT Steering Committee (chaired by CEO with all senior executives as members.

• Defined business needs and integrations, coordination of technology initiatives, business planning and operational metrics.

• Provided strategic direction and assistance to internal and external clients on business plans based on business technology vision.

• Approved proposed project plans to ensure projects are aligned with architecture, standards and IT strategy. Responsible for status of projects, completion and quality to senior management.

• Directed the implementation of the Enterprise Systems Management which includes Systems Administration, Database Engineering, E-Commerce, Quality Assurance, Business Systems Analysis and Systems management and administration, Monitoring Systems for proactive approach, Systems metrics for capacity planning, performance and systems availability, establish SLA’S to meet internal and external client requirements.

• Directed the implementation of Change Management standards and Procedures.

• Allocates appropriate resources to ensure that projects are completed within committed time and budget and are integrated with other database systems.

• Responsible for Budget and Business Plan development for the department.

• Development of Project Task Teams and IT plans.

• Lead member of the Security Task Force – creating Policies, Standards and Procedures for all Audit and Security requirements.

• Annual Performance Appraisal, Staff Management and Recruiting, Career Path Development.

American Greetings Corporation, Cleveland Ohio 1997 to 2002

Manager- Enterprise Systems Management

• Established Strategic Directions and participated in Company Business planning and IT strategic planning. Led the effective and efficient delivery of platform support services for all core Company applications used world-wide.

• Directed the design and development of IS metrics in support of the Portfolio Management and IS Control.

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• Coordinated and established the relationships and understanding with all business units and their NEEDS.

• Responsible and Managed the Department Budget with more than $12 million operating and $4 million expenses. Oversight responsibility of corporate-wide information systems strategies, architecture, budgets, projects and applications for enterprise-wide IS budget.

• Established the IT mission and coordinated all diverse project teams and their resources (include international).

• Directed the Design and Implementation of the Infrastructure of the Enterprise Systems Management. Leading the Integration of hundreds of complex systems and Networks, diverse technical platforms, across multiple cultures and countries.

• Directed the Architecture of Centralizing all the above systems in one centralized Enterprise Systems Management for Monitoring, Performance, Capacity Planning, Service Level Agreements, Performance Metrics, Asset management.

• Defined requirements and design for IT projects in support of key business unit objectives

• Provided directions of Change Management Control implementation across all company, included standards, procedures and policies.

• Reported, Presented and Advised CIO and Executive committee on weekly basis.

• Coordinated with the CFO regarding budget and expenses of IT operations.

• Provided Information Technology yearly planning on all platforms and diverse Networks and Technologies.

• Directed the IT Security Task Force and Implemented Data Security, Disaster Recovery plan and Business Continuity of all the Enterprise as well as Training Awareness for all staff.

• Provided directions, standards and Procedures regarding Vendors, Contractors and Purchasing of Hardware, Software and Telecommunication devices.

Cleveland Public Power (CPP), Cleveland, Ohio 1995 to 1997

Technology Planning Manager

• Provided leadership in the ongoing use of structured and rigorous IS processes that deliver repeatable results, in the use of a consistent system development lifecycle methodology (SDLC), and in the use of IS process best practices

• Created plans and strategies for all business units and departments, to satisfy client’s requirements.

• Managed the reorganization of all the Information systems implementation for all CPP user community and also for the billing system in order to improve the business process.

• Led due diligence efforts for $300M outsourcing competition with Corporation computing infrastructure.

• Directed strategies and plans which change improved organization operations and practices

• Developed product implementation process for new platform, including training support for the sales staff and resolution related to implementation.

• Presentations and demonstrations to management and user community on new architecture.

• Developed and maintained working relationships with customers and facilitates the process for defining information systems requirements and to lead it through change.

• Introduced disciplined processes to prioritize IT demand resulting in a reduction of 50% in support activities; resulting in focused improvement targets and benefits realization.

• Established the IT mission and coordinated the efforts and tasks between Project Managers.

• Managing external vendor services – RFP and SOW.

• Implemented the requirements for proposal (RFP) of a Customer Information Systems and the Enterprise Systems Management - including Project Budget and specification of software and hardware.

• Established the standards and procedures for an effective disaster recovery plan.

Jack Orenstein Resume Page 5

Education

B.S., Computer Science and Operating Systems – Tel Aviv, Israel

ITIL Certification - Best IT operational practices (IT Service Management, Security and Risk Infrastructure)

Good to Great - Six Sigma and Design for Six Sigma

ORACLE ERP and EAM

Active member of InfraGard – FBI National and International Infrastructure Security organization

Professional Development

Total quality management & Reengineering

Project Management - Design and Control – Methodologies

Frontline Leadership – Facilitation for Results - Risk Assessment - Time Management – Budgeting

Change Control Management – Mercury/COBIT – Workflow

Microsoft Project – Project Workbench

Enterprise Systems Mgmt. / CA-Unicenter TNG, NetIQ – Infrastructure / Engineering / Administration

Database Administration and Performance Improvement

Asset Management - Software Delivery – E-Business, E-Commerce

Network Management - Security Administration – ASP

Infrastructure Design Visio, Microsoft /NT/2000/XP/ SQL, CITRIX, MVS/UNIX AIX, LINUX

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