Entry Level Developer

Work Experience

AB Service Group - Lilburn, GA

Wireless Customer Service Rep

August 2011 to July 2012

Inbound customer care, from customer requesting account information

• Resolved customer request for account status

• Reviewed and resolved billing discrepancies

• Updated customer accounts

• Fault Isolated customer's technical issues involving there wireless device

SIEMENS - Norcross, GA

Customer Service Rep

May 2005 to March 2010

Assisted with incoming inquiries and request regarding Account and Orders Status

• Received 80+ calls from customers daily

• Investigated and resolved customer account discrepancies

• Assist in order tracking, pricing and scheduling

• Implemented and maintained multiple internal Databases utilizing MS Access

• Provide management with reports from internal databases

Ifleet Inc - Roswell, GA

Call Center Representative

March 2000 to July 2004

Provided team leadership to accomplish department goals and monitor work flow

• Supported clerical and order processing needs of sales staff and parts department

• Performed all aspects of customer support, including answering telephones (80+ calls per shift),

coordinating special promotions, and providing details for products and services

• Resolved billing questions and disputes, initiated customer calls, and performed data entry

Education

Bachelor of Science in Computer Information System

Georgia State University - Atlanta, GA

Additional Information

• Assisted in user information gathering

• Participated in database design of library system for Georgia State University

• Assisted development team with implementing of database system

• Created complex queries, triggers and stored procedures

• Application/Web Development using ASP.Net, HTML

• Proficient in T-SQL

• Working knowledge of Programming Language: C#, JAVA

ADDITIONAL SKILLS

SAP Proficient, Microsoft Office Oral and Written communication skills, Human Relations, Organizing

and Planning, Analytic Problem Solving, Team Motivation and Leadership, Certifications: MSCA, MCP,

Net+, - A+

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