Customer Service Medical

Colleen Franciskovich-Schmidt

**** ********* ******, ** ***** 815-***-**** ************@*****.***

Education

Elgin Community College – Elgin, IL

A.A.S. Paralegal Studies, High Honors, May 2012

Coursework –Family Law, Contract Law, Criminal Law Process, Legal Writing, Legal Research, Litigation, Mock Trial/Trial Advocacy, Environmental Law, Business Organizations, Business Law, Internship.

Experience

CASA of Will County Intern, Guardian ad Litem, present

Successfully completed training for GAL, investigate the facts of the case, recommend a course of action to the Court, explain the Court’s findings to the child, facilitate the resolution of the presenting problems, and monitor progress toward established goals. Able to implement knowledge of Court proceedings, rules, and procedure, along with familiarity and working with State’s Attorney’s Office, Public Defenders, Clerk of the Court, and various Court personnel.

Highlights:

• Research and write Court Reports and Judicial recommendations.

• Court appearances

• Possess excellent written and oral communication skills

• Ability to be objective and maintain confidentiality.

• Maintain an up-to-date and complete file on each case assigned, possess professional attributes of diplomacy,

objectivity, decision-making ability, appearance, demeanor, and the ability to function in an adversarial

situation.

The Hartford Claims Adjuster, 2005 to 2008

Dealt directly with policy holders following accidents, vehicle thefts, arson, etc. Assessed liabilities after thorough investigation. Represented The Hartford in dealings with first and third parties, via interviews, discussions, and recorded statements with multiple parties, (i.e. repair shops, angry claimants, attorneys, medical professionals, appraisers.) Facilitated Special Investigative Units' claims for multiple states. Researched and interpreted policies, statutes and coverage for multiple states.

Highlights:

• Communicated effectively with various parties to ascertain facts and circumstances among multiple versions of same incident

• Helped coordinate investigations, repairs, and rentals expediently with an eye to cost-efficiency

• Earned professional certifications, INS and AIC, maintained multiple state adjuster licenses.

• Promoted to elite group of representatives due to proficiency in claim entry tracking

• Promoted from Commercial Claims Entry to Claims Adjuster.

• Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.

• Adhered to multiple legal and professional standards, including compliance.

Harrah's Casino Customer Service/Cashier, 2004 to 2005

Intensive customer service in a demanding environment with high expectations. Situational flexibility a key component, along with ability to multi-task. Numerous duties and strict adherence to casino and sanitation standards.

Highlights:

• Demonstrated grace under pressure daily.

• Displayed great people skills, and ability to problem solve effectively.

• Illustrated teamwork mentality with various departments, Surveillance to Janitorial.

• Continuously provided exceptional customer service, while protecting customer confidentiality.

Activities

o Founding Editor-in-Chief, Spartan Law Review

o Phi Theta Kappa Honor Society