Customer Service Professional
Resume:
Monique Walker
**** **** **. ~ Humboldt, TN ***38 ~ 731-***-**** ~ ********@****.***
My objective is to utilize previous experience to excel in the field of marketing and customer service in order to contribute to the growth of the company while obtaining the opportunity for professional security.
Summary of Qualifications
More than five years experience in customer service. Self starter with the ability to work independently or be a team player. Able to connect quickly with customers, building genuine relationships in the process. Strong ability to be organized and attentive to detail
Work History
Regions Bank- Jackson, TN 2009 – Present
Teller
• Responsible for accepting and processing customer transactions
• Process and Organize daily reports for auditing
• Make customer referrals to sales staff
• Consistently met required quota to build new relationships
• Balance vault and drawers upon closing
Accredo Pharmacy- Memphis, TN 2008 – 2009
Customer Service/Training Rep.
• Took inbound calls from members, responded to inquiries and determined appropriate actions.
• Develop and facilitate training for new hires as well as coached seasoned employees
• Maintained and Organized reports for supervisor through word and excel
• Heavy data entry use
Sitel, Inc. 2007-2008
Assistant Mgr/ Escalations Rep.
• Mentored a team of 30 representatives with daily troubleshooting
• Handled incoming escalated concerns of members and providers
• Promoted from Representative to Manager within 6 months
Monique Walker
2206 Main St.
Humboldt, TN 38343
********@****.***
Community Involvement
Read to Achieve – Humboldt City Schools
Team Participant - Strikes 4 Tikes Bowl-a-thon
Education
University of Tennessee at Martin – BA Marketing (2005)
References
Available upon request
Contact this candidate