Customer Service Project Manager

Sunia Harris

*** *. ******* ***

Addison, IL ****1 ***.******@*****.***

Home: 630-***-****

Cell: 312-***-****

Senior Staff Professional with 20+ years of experience in manufacturing, customer service, transportation and managerial opportunities. Consistently apply strategic planning to achieve high customer satisfaction rankings, and improvement to overall daily operations.

Qualified candidate with comprehensive understanding, driven by data integrity, detail oriented, reliable and thrives on being responsible for and taking ownership of projects. Excellent verbal, written communication, and project management experience allows maximum productivity, leadership functionality, and flexibility in a fast-paced environment where data, analysis, and reporting are required.

Areas of Expertise

Accounting Manager

Office Manager

Project Manager Customs Compliance Analyst

Logistics and Transportation

Import/Export Customs Broker Customer Service Representative

Payroll CPR

Data Entry Specialist

Professional Experience

INNOVATIVE TRANSPORT SOLUTIONS Bensenville, IL 7/11 to Present

Accounting Manager (Logistics)

Manage the entire financial operation of a logistics, transportation, and freight forwarding company for both domestic and international shipments.

Provide a multitude of accounting activity and administrative support to staff increasing production and work flow of daily business operations; Supports budget and forecasting activities

Monitors and analyzes department work to develop more efficient procedures and use of resources while maintaining a high level of accuracy.

Responds to inquiries directly from the President of Innovative to ensure timely and accurate processing of all phases of accounting; Work with CPA to ensure an accurate and timely monthly, quarterly and year end close.

AGCO – Batavia, IL 1/11 to 7/11

Customs Compliance Analyst,Import/Export (Logistics) 1/11 to 7/11

Temporary Assignment (ManPower)

Responsible for providing regulatory compliance guidance for import/export products and services

. Selected Contributions:

Worked on a special project involving review and performance of corrections in preparation for submission to customs for Duty Drawback.

Attended seminars and workshops related to special project.

Education and Skills

COLLEGE OF DUPAGE – Wheaton, IL 9/98 to 5/00

Associate of Applied Science Degree (Earned 70 credits )

Training:

Business Correspondence, Customer Service and Relationship Management, Microsoft Word, WordPerfect, Windows, Excel, PowerPoint, Access, QuickBooks, Outlook, Fishbowl (inventory maintenance program), SAP, 10-Key Calculator, Typing (70-80 wpm), Data Entry, Bilingual (Spanish/English),CERTIFIED BOOKKEEPER, Certified/Licensed Senior Pharmacy Technician, College Accounting (3 years)

Excellent references available upon request

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