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Marco Jimenez

**** **** **. **, ******, Fl., 33973

239-***-****

Objective A position as Director/Manager/Supervisor/Coordinator. Where I can implement my experience and ability to administer an efficient operation as well as broaden the horizons for business.

Profile Nearly 10yrs experience as professional manager.

Ability to manage complex projects and/or meet deadlines

Goal-oriented individual with strong leadership capabilities.

Organized, highly motivated, and detail-directed problem solver.

Proven ability to work in unison with staff.

Education

ITT Tech – 2 years – Associate’s in Electric Engineering

Queens College, N.Y. – 1 year Business Administration

Relevant Experience & Accomplishments

Program Coordination

Managed 15 contracted employees and 2 different companies.

Reorganized the operating procedures turning monthly $45,000 to $135,000 profit.

Designed service development plans and conducted operation assessments.

Formulated, wrote, and implemented new employee orientation manuals and S.O.P.’s

Management/Supervision

Managed and developed the most efficient way to operate.

Successfully refined and implemented new projects and ideas.

Directed recruitment and retention of supervisors and staff of 30 employees.

Trained, supervised and evaluated all contracted and non-contracted employees

Successfully implemented and organized all departments within the company.

Employment

Customer Relations Manager, Alorica, Inc. Ft.Myers, Florida

Providing technical support for “Costco Concierge Services” Responsibilities :

To effectively manage resources to ensure quality customer service.

Provided guidance and support to a team of Technical Agents and/or Customer Service Agents to ensure organizational objectives are being met.

Provided at point of need assistance to the agents by walking the account floor to identify help opportunities

Develop career/job skills employees.

Communicate information effectively and in a timely manner.

Provided individual performance reports to Management staff.

Febuary 07 - Present

Operations Manager, 360 Hurricane shutters inc., Ft. Myers, Fl.

Oversaw all operating procedures on a daily basis. Structured company to operate with the minimal overhead and produce at an efficient and profitable rate. Implemented all operating procedures within the company. Trained all staff on manufacturing and repairing shutters.

Operations Manager, StormWise Shutters, Miami, Fl.

Implemented all S.O.P.’s (standard operating procedures). Direct and managed 3 departments 35 warehouse personnel, 12 sales people and 20 Installers; Provided excel spread sheets and reports, Implemented company structure and manufacturing procedures. Monitored and pre-inspected all completed work before the final inspection. Billing and collecting on all accounts. Raised revenue from $75,000 to $245,000.00 per month.

Febuary 06-December 06

2000-2005

Supervisor, Precision Response Corp., Cutler Ridge, Fl.

Supervised 45 customer service representatives. Responsible for over 15 different projects. Learned S.O.P.’s (standard operating procedures) as assistant to the operations manager. Trained in all customer relations procedures needed to run a customer service department for all clients. Some of the clients include FedEx, FP& L, Bell South, Taco Bell, Pizza Hut, Direct TV, AT&T wireless, Home Shopping Network, Mellon Bank, MetLife and many more.

1995-1998

Community

Involvement Lee County Chamber of Commerce, member.

Ft. Lauderdale Chamber of Commerce, member

Church of Jesus Christ , New York, -Teaching martial arts

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