Customer Service Engineer

R. Bernard Stump

*** ********* **. ******, ** ***76

(734) 678 - 7479

*********@*****.***

Summary

I have many years of experience working with and managing customer accounts.

Some of my special strengths are being a team player and customer service.

Objective

To find a position where I can help your company reach our goals together.

Professional Experience

Meijer Ann Arbor, MI Sept. 2011 – Present

Store Greeter

• Greeting customers as they come and go from the store.

• Observing customers for security purpose.

ANNARBOR.com April 2010 – Sept. 2011

Sales Consultant

• Selling restaurants advertising, into the internet site and newspaper.

• Maintain current customers.

• Grow my customer base in the Internet programs and newspaper.

Yellowbook USA, Bingham Farms, MI April 2005 – March 2010

Media Consultant Account Representative

• Selling yellow pages space and internet advertisement options.

• Maintain current customers.

• Acquire new customers for advertisement opportunity to help their company grow.

Integrated System Analysts, Inc., Dearborn, MI Dec. 1994 – Dec. 2004

Electronics Maintenance Technician

• Main customer was Ford Motor Company.

• Responsible for customer support of calibration tools and repair.

• Worked with customers to solve their problem.

Digital Equipment Corporation, Novi, MI April 1980 – Sept. 1994

Customer Service Field Engineer

• Maintaining computer equipment and ensure customer satisfaction.

• Recognized as a team member that won DEC Service Award for customer satisfaction.

Education

Ohio Institute of Technology, Columbus, Ohio 1975 - 1977

Electronic Technician Diploma

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