Customer Service Human Resources

SKILLS SUMMARY

• Working towards a Bachelor of Arts (Honours) Degree in Communication at the University of Ontario Institute of Technology emphasis in Human Resources

• Proficient in several web design software packages, including InDesign and Adobe Photoshop, as well as advanced knowledge of Microsoft Word and Excel

• Excellent oral and written communication skills developed through academic assignments and work within multiple team settings

EDUCATION

Bachelor of Arts (Honours), Communication Expected Graduation April 2014

University of Ontario Institute of Technology (UOIT), Oshawa, ON

• Second Year Standing and consistently maintained 3.6 GPA

• Related Courses: Fundamentals of Professional Writing, Developments of Human Communication, Interpersonal Communication

WORK EXPERIENCE

Human Resources Manager Assistant February 2012 – Current

The Home Depot, Pickering ON

• Assisted with the organization of the seasonal Job Fair and orientation sessions for new employees.

• Conducted interviews at Job Fair and followed up on references provided.

Cashier March 2010 - Current

The Home Depot, Pickering, ON

• Assisted customers with needs and concerns, including offering advice on products, and received Employee of the Month award for exceptional customer service

• Handled cash register by completing daily transactions and processing returns.

Sales Associate November 2008 - August 2010

Campus Crew, Pickering, ON

• Performed cashier responsibilities such as sales and returns. Provided friendly customer service and used suggestion selling to increase sales. Assisted managers in merchandise displays.

Youth Leader/Event Staff September 2007 - June 2011

The City of Pickering – Culture & Recreation Division, Pickering, ON

• Supervising monthly Pre-teen dances and assisting at various City Events.

• Supervising weekly “Community Use” events (such as Brownies/Guides/Scouts) at local Pickering schools.

Camp Counsellor Summer 2007 - Summer 2010

The City of Pickering – Culture & Recreation Division, Pickering, ON

• Responsible for creating daily program plans to keep children engaged in interesting, age appropriate activities.

• Responsible for campers’ safety during camp hours and the bus transportation home.

VOLUNTEER EXPERIENCE

Pine Ridge Secondary School Yearbook Editor-in-Chief 2008-2009

• The most respected leadership group at Pine Ridge Secondary School

• Used InDesign and Photoshop to create pages for the Yearbook

• In charge of editing copy, layout, photos, index

• Ran school wide events

• Recruited and delegated roles to other Yearbook Staff and Editors

Assistant Camp Counsellor 2005-2007

• Completed over 200 volunteer hours with excellent feedback from supervising counsellors during evaluation sessions

• Awarded Assistant Counsellor of the Summer in 2006

CERTIFICATIONS & AWARDS

• Standard First Aid and CPR (Level C) Current to 2014

• Responsible Alcohol Beverage Service Training (Smart Serve) – certification #: e09122600031 - 2009

• HIGH FIVE – Principles of Healthy Child Development - 2007

• Leadership Course - City of Pickering - 2004

COMPUTER SKILLS

• Web Design: InDesign, Adobe Photoshop

• Office Productivity: Microsoft Word, Microsoft PowerPoint, Microsoft Excel

INTERESTS

• Swimming, Diving, Water-skiing, Reading and Fashion

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