Customer Service Human Resources

SUMMARY OF QUALIFICATIONS

Strong leadership and communication skills. Customer relations. Proven talent in identifying opportunities and enhancing operations through introduction of efficiency improvements. Demonstrated ability to create and implement procedures, Hold a current SF85 public trust clearance /SF86 Secret Clearance

PROFESSIONAL EXPERIENCE

DYNCORP INTL.-AFGHANISTAN 7-2011- Present

MCT Coordinator.

•Coordinates, monitors, controls and supervises the movement of personnel, equipment and cargo, whether by air, highway or water

•Requests and coordinates transport capabilities to meet a movement mission

•Documents and inventories freight, cargo and material shipments of all types

•Arranges documentation and reports for follow up or response to tracer actions

•Prepares transportation movements documents and related forms for the type of shipment and mode of travel

•Performs office duties such as posting regulations, files maintenance and routine office correspondence

•Coordinates Transportation Assents

•Conducts analysis of transportation requests to determine most cost effective mode of transport

•Training and Supervision

•Performs annual training as required for efficiency and compliance

•As available, develops or trains personnel on movement control duties

•Supports Audits

•Performs special projects as needed and other duties as assigned

•Effectively presents information and responds to questions from managers, department directors, auditors and customers

KELLOGG, BROWN & ROOT – Iraq, 4- 2011-7/2011

Logistics Coordinator, Iraq

• Responsible for the development of logistical plans ,polices and procedures necessary to provide support in the areas of Air Operations , Human Resources , Safety , HSE, Security ,

• Container Management.

• Tracking Inbound and outbound of containers, Container inventory.

• Accurate shipment of material to FOB, and Bases

• Convoy support.

• Inventory control , Shipping ,Receiving ,

FLUOR GOVERNMENT GROUP – AFGHANISTAN 2/2010-8/2010

Logistics Coordinator, Afghanistan,

• Maintained housing for the client ,military

• Receive requests concerning work request from the client

• Distribute job assignments to the correct trades

• Key Control

• Knowledge of Microsoft Outlook ,Excel, and Word ,Maximo

• Excellent Verbal and Written skills.

• Customer service,

KELLOGG, BROWN & ROOT – Iraq, Dubai UAE, Afghanistan 2008 - 2010

HR Logistics Coordinator, Dubai & Iraq

• Responsible for the development of logistical plans ,polices and procedures necessary to provide support in the areas of Air Operations , Human Resources , Safety , HSE, Security , Coordinates the interface between all areas in the transportation of employees transiting from Iraq to there final detestation , ensure efficient ,timely and cost effective support to the customer . Troubleshoots problem areas in and coordinates problem resolution or recommends solutions to management. Coordinates with customers to ensure desired logistical objectives, priorities, and schedules are met and communicated to management .Give security briefs to large groups and make detailed security and logistical reports.

• Movement control of personnel and material.

• Knowledge of Microsoft Outlook ,Excel, and Word

• Excellent driving record. Safety conscious.

• Excellent Verbal and Written skills.

O&M Foreman, Iraq 2004-2007

Challenged by an American engineering and construction firm, private military contractor and subsidiary of the Halliburton Company to supervise, train and coordinate a multi-cultural labor crew constructing temporary military sites, commercial camps and scientific operations for private sector and government agencies worldwide.

Provide effective leadership of 10 Third Country Nationals and Local Nationals executing contractual construction agreements while conforming to United States Government Department of Defense and Standard Operating Procedures.

Create organizational structure and processes to ensure project completion, quality of services, adherence to cost scheduling and safety of all personnel during personal management of turn-key operations in neutral and hostile environments across the globe.

Solely responsible for allocation and assessment of work assignments, forecasting man hours per job and supervising installations to ensure project efficiency and client satisfaction.

Provide maintenance for most of the housing areas on one of the largest bases in Iraq

NEW SHERIDAN HOTEL – Telluride, Colorado

Fry Canyon Lodge – Fry Canyon, Utah 2000 - 2004

Front Desk /Lodge Manager

Maintained superior levels of customer service, quality staff performance and high-class hotel environment. Led a 10-person team of housekeepers, kitchen staff and front desk personnel. Maintenance. Grounds Maintenance. Managed budget and payroll, guest arrivals and departures and coordinated guest transport and local dining.

Initiated an open door policy for employee discussion of personal, safety and quality issues that served to motivate and assist staff in achieving performance goals.

Kept staff up-to-date on local businesses and community activities to ensure client satisfaction and create repeat business for future corporate revenue, Security of Hotel and Guests and Property

AUTOLIV ASP, INCORPORATED – Ogden, Utah 1988 - 1999

Material Supervisor

Brought on by a worldwide leader in automobile safety systems to supervise and direct 15 warehouse personnel in workflow optimization processes for the shipping and production bays.

Developed and implemented Safety and Material Planning procedures that significantly improved departmental work flow efficiency and safety.

Utilized knowledge of statistical process control to maintain inventory levels, identify supply issues and determine corrective actions and ensure proper issuance and usage of material in packaging shipments.

HAZMAT certification.

Safety representative in the department .briefing the department current safety procedures.

KIMBERLY CLARK, INCORPORATED – Ogden, Utah 1984 - 1988

Material Lead,

Developed and implemented Safety and Material Planning procedures that significantly improved departmental work flow efficiency and safety

Utilized knowledge of statistical process control to maintain inventory levels, identify supply issues and determine corrective actions and ensure proper issuance and usage of material in packaging shipments

Knowledge in the ASRS system in material flow.

Department safety representative.

EDUCATION

WEBER STATE UNIVERSITY Ogden, Utah

Continuing Education coursework: Statistical Process Control, Propellant and Material Handling, MSDS, Hazardous Material and Transportation, Class A CDL. HR and Safety Training, Geology, Anthropology. Art.

ISO 9000: Internal Auditor certification

WEBER STATE UNIVERSITY Fullerton, California

Art & Anthropology, Geology

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