Sales Manager
Resume:
Thomas Taxter
Scarsdale, New York
ugylhh@r.postjobfree.com
Seasoned professional with over 20 years experience in the telecommunications industry working with global leaders including Siemens, Cisco, Avaya, IBM, Mitel & Nortel. Expertise in consulting, systems engineering, solution design, project management and customer support. Consistent track record of exceeding performance and customer satisfaction goals.
CAREER HISTORY
Broadview Networks, Rye Brook, NY 2008 - 2009
A leading provider of communications solutions including voice, data and IP Telephony
Customer Support Manager
Primary point of contact for assigned newly acquired customers. Responsible for the sales of Broadview’s portfolio of communication solutions including voice, data and IP Telephony. Worked with customers at a sales and technical level to assess requirements. Researched and responded to customer requests for proposal. Generated product quotes. Customer escalation point for core accounts. Issues ranged from technical product inquiries to billing questions.
Product Sales Specialist – Telephony Solutions
Led the New York regional sales team in the development and execution of sales and technical activities for premise and host-based IP telephony solutions leveraging the Nortel, Mitel and Broadview Hosted platforms. Worked with customers at a sales and technical level to assess requirements. Developed new business opportunities and expanded existing account base. Generated detailed Cost Benefit Analysis and ROI proposals. Developed and delivered product and sales training to regional sales teams. Performed product demonstrations for potential clients. Built progressive partnerships with key customers to maximize revenue growth and strong customer satisfaction.
• Certification in IT Project Management and Applied Project Management
• Completed PMP Boot Camp, Cisco CCNA and Administrating Cisco Unified Communications Workspace training
• Cisco Sales Expert Certification (CSE)
Dimension Data, Hauppauge, NY 2004 - 2007
A $4.5 billion specialist IT services and solutions provider that helps clients plan, build, support and manage their IT infrastructures.
Senior Solutions Architect – IP Contact Center Solutions
Experienced in the design of large and complex contact center solutions. Subject matter expert on Cisco’s IP Contact Center solutions. Projects included integration with speech recognition platforms, workforce optimization and voice recording solutions. Responsible for providing pre and post sales technical support. Developed detailed solution design documentation including professional services Statements of Work, Bill of Materials and Request For Proposals. Conducted customer contact center assessments to identify key strategic business drivers. Collaborated with regional sales teams and Cisco in the development and execution of account plans. Performed role of engagement manager. Full project life-cycle involvement from project inception through project close. Projects ranged from small through large, complex, regional and international efforts. Provided on-site, second level technical support on Cisco’s IP Contact Center platform. Developed, implemented and staffed national solution design center in support of our Contact Center practice.
• Nationally ranked #1 SDC Solutions Architect
• Achieved Witness Sales Certification
Avaya Inc., Pearl River, NY 2003 - 2004
Global leader in communication systems, applications, and services
Project Manager – Global Technical Consulting Group
Managed IP Telephony (IPT) projects through all phases of project life cycle - presale consultation, analysis, design, professional services Statements of Work, pricing, implementation and post-production support. Led cross-functional team.
Cisco Systems, Inc., New York, NY 1998 - 2003
Global leader in hardware, software, & service offerings used to create internet solutions
Consulting Software Sales Engineer – Contact Center Solutions
Member of regional contact center technical sales team. Responsible for named and key accounts. Planned and initiated technical sales strategies to promote and position contact center solutions in new and existing client accounts. Provided needs assessments, competitive positioning and solution pricing. Effectively responded to customer requests for proposal/information (RFPs and RFIs). Provided comprehensive sales, technical support and training to assigned partners. Delivered dynamic written and oral presentations from end-user to executive-level audiences.
Customers included; IBM, GE, UPS, Con Edison, National Grid (KeySpan Energy & Northeast Utilities), Citibank, Verizon, AT&T, Time Warner and Cablevision
• Certification in Cisco E-Mail Manager, Web Collaboration, Media Blender and CRS system administration
Rockwell International, Secaucus, NJ 1996 - 1998
Supplier of mission-critical call center systems & electronic commerce applications
Senior Applications Engineer
Led technical and sales efforts for new contact center products for Northeast region. Focused on complex and high-end customers. Successfully applied product/service knowledge and dynamic communication skills to effectively target and penetrate markets, generate new accounts and increase revenue performance.
Customers included: Alliance Capital, DialAmerica and Chase Bank
• President’s Club winner
Siemens-ROLM Communications, New York, NY 1983 - 1996
Global provider of Private Branch Exchange (PBX) solutions.
Systems Engineering Manager
New York Metropolitan Branch, White Plains, NY
Coached, mentored and led 18-member team of System and Deployment Engineers, Trainers, Project Managers, and Customer Support Representatives. Responsible for team management and performance development. Successfully completed IBM Management Development program.
Consulting Systems Engineer
IBM National Account Team, Stamford CT
Member of IBM’s headquarters Telephone Excellence Project Management Office (PMO). Selected as primary liaison to IBM Headquarters and regional telecom organizations on issues ranging from sales, customer support and technical matters. Spearheaded program development and deployment of complex PBX applications.
Senior Customer Support Representative
Large/Focused/National Accounts, New York, NY
Launched career with Siemens-ROLM by successfully managing over 40 major accounts through proactive consultative services and support of IBM-ROLM products.
United States Army, Military Intelligence 1977-1980
Signal Security Specialist, Ft. Hood, TX
Performed as communication monitor, analyst and instructor. Maintained top secret security clearance, illustrating professional integrity in highly confidential environments. Squad Leader in charge of a 22-solider unit. Recognized with Army Commendation and Good Conduct Medal(s).
Skills:
Proficient with Microsoft Office including Word, Excel, Project, PowerPoint, Visio and Outlook
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