Customer Service High School
Resume:
Sundiata Gilbert
**** ********* *****, *******, ** 30350
******@*****.***
Work History
October 2011-Present: Stock/Recovery, THE GAP, Dunwoody, GA
• Customer service
• Process merchandise order
• Unload merchandise
• Replenish shelves
• Fold merchandise
• Organize stock room
August 2011-Present: Sales Associate, Marshalls, Sandy Springs, GA
• Customer service
• Merchandise recovery
August 2011-Present: Stock/Recovery, Big Lots, Sandy Springs, GA
• Customer service
• Process merchandise order
• Unload merchandise
• Replenish shelves
• Organize stock room
June 2011-Present: Internship, United Way, Atlanta, GA
• Customer service
• Coordination of training classes
• Coordinate training events and program logistics
• Develop training materials for events
• Recruit participants through intensive over the phone interview process
March 2011- Sept. 2011: Technician, Jiffy Lube, Dunwoody, GA
• Customer service
• Ensured proper care is taken with customer’s vehicles
• Checked and communicate initial oil level
• Determined, communicated and physically verified correct oil filter application
• Checked and adjusted tire levels on vehicle to proper inflation
• Checked, communicated and filled necessary fluids
• Completed ancillary service requested by customers
• Observed lower bay quality inspection as well as performed upper bay quality inspection
February 2009- March 2011: Shift Supervisor, Mr. Everything Café, Atlanta, GA
• Cleaned store, clean store, answered phones, prepared food, buffed floors as necessary
• Managed and ran store errands
• Tracked store inventory
• Opened store daily
EDUCATION:
June 2011 – Present: University of Phoenix Human Services Degree
August 2003 – October 2003: Hillsborough Community college Claims Adjustment certificate
September 1999 – June 2002: Northwest High School College Preparatory Diploma
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