Engineer Manager
Resume:
Joe Elizondo
Irving, Texas 75060 E-mail: ************@*****.***
Professional Profile
Support and security oriented Unix/Linux Systems Engineer and Technical Manager with extensive hands on work experience in building, configuring, securing, migrating, upgrading, and patching 4000+ UNIX/Linux systems and 12000+ Thin/Thick Client POS devices. Strong troubleshooting skills with an in depth knowledge of Unix/Linux Operating systems, hardware, POS devices, and networking focused on providing high availability and quality to the customer. Strong leadership, communication skills, and work ethic with equal ability to work as part of a team or independently.
Technical Summary
Programming: UNIX/Linux Shell Scripting, C, Curses, general knowledge of PHP, Perl, HTML, Qt
Operating Systems: Linux, SCO OpenServer Unix, MS Windows, general knowledge of AIX and HP-UX
Database: MySQL, Postgresql
Networking: TCP/IP, Samba, DHCP, BOOTP/TFTP, MLINK, KERMIT
Applications: Microsoft Office, Microsoft Visio, Microsoft Access, Microsoft Visual C++, SystemImager, CloneZilla
Certifications: CISSP ID# 425889
Security: PCI and SOX compliance experience
Key Accomplishments
• Led PCI compliance for Pizza Hut from 2007 to 2012 and was instrumental in the brand passing PCI audits for 5 years in a row.
• Created a proprietary install for unattended OS migrations from SCO OpenServer to Linux where one did not exist previously. This allowed for a successful migration to Linux to 4000+ systems
• Created a modified unattended install for installing Linux GUI POS image on over 16000+ POS terminals using SystemImager and PXE
• Created PHDR in-store disaster recovery which allowed for recovering a downed system within 5-10 minutes versus 3-4 SLAs for on site tech visits to recover system
• Played an integral role in successfully upgrading 4000+ UNIX operating systems remotely from SCO OpenServer 5.0.0 to 5.0.6a keeping all field systems current and supportable.
• Improved the overall integrity of all field operating systems by keeping patches and drivers current as well as remotely administering operating system tunable, accounts, and software databases keeping them in a pristine state. This insured less systems down in the field.
• Successfully created last minute install scripts for a UNIX PDF viewer, libraries and fonts to support a national application downloads which enabled sending out soft copy training materials to the field. This project saved the company over $200,000 in overall printing / shipping costs.
• Consistently and successfully supported the development team on an ongoing basis by identifying and resolving application / terminal emulation problems with terminal capabilities, screen attributes, and function key operations.
• Consolidated 21 UNIX Golden Master images first down to 3 – Received RIS STAR award (12/2001) then down to 1 Master image – Received “RIS ROCKS award from CIO (Feb 2004) by creating innovative configuration utilities that allowed one image to be used on many different hardware platforms and configurations (IDE, SCSI, SATA). This helped to lower company costs by minimizing complexity and improving quality.
• Streamlined above store polling process for Monolith which resulted in overall savings in polling costs.
Professional Experience
Pizza Hut
Systems Engineering Team Lead - May 2010 – Present
Technical Services Group (TSG) – Pizza Hut Field Systems
• Promoted to Manager of Technical Services Group
• Manage development and quality assurance resources while continuing Systems Engineering, security and PCI responsibilities
Pizza Hut
Sr. Systems Engineer – June 2007 – May 2010
Technical Services Group (TSG) – Pizza Hut Field Systems
• Developed OS image and solution to migrate 4000+SCO OpenServer systems to Linux deployment
• Developed OS/GUI POS image and solution to install on 16000+ POS terminals
• PCI leader for Pizza Hut – Instrumental in passing PCI compliance 4 years in a row for the brand
o Duties included analysis of PCI requirements and communicating them to Management and all affected teams.
o Document PCI policies for Pizza Hut and coordinate training on secure coding practices
• Created PHDR network replication utilities for in-store disaster recovery
• Built custom RPM packages and drivers for deployment.
• Configure and test multiple touch screen and driver configurations in order to certify hardware
YUM! Brands, Inc
Sr. Systems Engineer, July 2006 – June 2007
Open Systems Team – Enterprise Systems
• AIX LPAR configuration and implementation on Pseries systems
• Linux configuration and monitoring
• AS400 Administration and PTF patching
• SOX compliance monitoring and reporting
• Developed Password Manager application to implement one sign on for all users across multiple systems
Independent Technical Consultant for YUM! Brands, Inc., May 2006 – July 2006
• Ported legacy Pizza Hut shell scripts from SCO UNIX to Suse Linux Enterprise Desktop 10.
Monolith Software Solutions, Charleston SC.
Linux Engineer/Developer, June 2005- May 2006
• Served as lead consultant on configuring network / serial communications between Linux server and POS peripherals
• Developed ODYSSEY ASCII POS (point of sale) and KMS (kitchen management system) applications, both written in C, Curses, and using the MySQL C API
• Developed POS configuration utilities using shell and dialog scripting to enable configuration of serial and network devices attached to back of house POS system. This also involved researching and implementing proper communication protocols.
• Developed polling / archiving program which streamlined the legacy polling engine yielding a substantial savings in polling/dial in costs. This project included fine tuning of both MLINK and KERMIT communications protocols for improved efficiency
• Developed Linux ThinClient network boot images for legacy network terminals
YUM! Brands, Inc.
Network Analyst, Aug 2000-June 2005
Technical Services Group (TSG) – Pizza Hut Field Systems
• Provided 4th level support for all Field Systems groups pertaining to all UNIX Operating System, hardware configuration, and Network / connectivity issues in the field.
• Remotely administered 4000+ UNIX field systems by developing and implementing non-interactive tools to upgrade / modify / monitor those systems this included installing current OS drivers / patches, modifying cron / scheduling tasks and user accounts, OS tuning / monitoring, and remote hardware reconfiguration.
• Maintained and distributed Golden Master UNIX images used for all new store installs as well as emergency drive replacements for all field systems.
• Maintained, modified, and supported the following applications - nightly backup routines, healthcheck systems, instant notification systems, field configuration tools, and above store reporting tools.
• Provided UNIX OS documentation and training to the Field Systems Help Desk and Franchisees under self maintenance as well as certify all hardware used in the field.
Technical Business Analyst, March 2000-Aug 2000
3rd Level Support– Pizza Hut Field Systems
• Provided 3rd level support to the Pizza Hut Help Desk as well as NCR 1st and 2nd level Field support teams.
• Monitored and support market test of all software field installs.
• Fixed escalated unresolved Help Desk open cases.
Technical Analyst, Nov 1999-March 2000
2nd Level Support – Pizza Hut Field Systems
• Provided 2nd level support to the Pizza Hut Help Desk by answering calls on the Tech line and fixing cases escalated by the 1st level call takers.
Operations Analyst, Nov 1998-Nov 1999
1st Level Support – Pizza Hut Field Systems
• Provided 1st level front line call center support to Pizza Hut field restaurants and all technical / application issues.
B.R.Blackmarr & Associates, Dallas, Texas
Technical Analyst, May 1998-Nov 1998
Contract employee to Pizza Hut Help Desk
• Provided 1st level front line support to the Pizza Hut field restaurants and all technical / application issues and aid in call taking during the Pizza Hut move from Wichita, Kansas to Dallas, Texas.
Technical Education
• CISSP course and Exam – 4/22/2012 - Training Camp
• CEH ( Certified Ethical Hacker) – May 2011 – Global Knowledge
• UNIX Administration – May 1999 – Richland College, Richardson, Texas
• UNIX II – May 1999 – Northlake College, Irving, Texas
• UNIX I – Dec 1997 – Northlake College, Irving, Texas
Professional Development
• Java 1.1 – November 2004
• Solaris 8 System Administrator – January 2005
• Project Success Method – April 2004 – Project Management Institute, Dallas, Texas
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