Customer Service High School

TREVOR H. BROWN JR.

**** ******** ******* ** *****

************@*****.*** 954-***-****

CLASS A CDL QUALIFICATIONS PROFILE:

• Proven capability of transporting and delivering cargo, materials or produce within specific timelines

• Noted success in improving customer satisfaction with effective communication and timely service

• Ability to multitask in order to support workforce activities as needed

PROFESSIONAL BACKGROUND:

DRIVER

CDL Class A Truck Driver > Outstanding safety and driving record; sustain record of zero preventable accidents and proactively perform vehicle and equipment safety check > Maintain Qualcomm or telephone contact with base or supervisor to receive instructions or be dispatched to new location > Maintain compliance with federal, state and municipal regulations > Maintain daily tuck log and records of materials/products being transported * Demonstrated capacity to ensure delivery within specific time frames: assist with load/unload process and promote customer loyalty and retention >• Supervised delivery assistant > Operate 26 foot box truck or Trailer

CUSTOMER SERVICE

Monitor truck traffic to ensure safety guidelines are met > Monitor and Dispatch work assignments to ensure efficient work flow > Screen all truck towers to confirm effective communication *• Register passengers at ticket counter > Assisted passengers at gate area and when boarding planes > Assisted baggage office as needed * Process claims and lost articles * Helped passengers with problem ticketing, and on-time departures > Performed duties as inventory control clerk > Performed duties as Security Officer

TECHNICAL

Built materials used for liquid flow >• Solder PC units and wires * Audit and Inspect PC boards and parts before shipping > Knowledge of hydraulic components including mounting and operation > Able to operate hand and air tools * Able to read and interpret assembly drawings and work instructions > Organizational and interpersonal skills * Cable installation (all lines of business: internet, phone and digital) *• Trouble-shooting and repair of cable /damaged wiring > Monitoring cable lines and accessories in order to spot problems and repair them * Supervise other installers to ensure they are performing the installation according to specs and regulations > Solid communication skills with internal and external customers > Performed duties as a Lab Technician

EDUCATION:

Automotive Technology Technical Careers Institute Certification Windsor CT Sept 1991

Business Administration South Catholic High School Diploma Hartford, CT June 1998

EMPLOYMENT HISTORY:

Tower Supervisor SAIC 2011 - 2012

Class A CDL/ DOT med card C.R. ENGLAND 2011 - 2011

Rotor Flow - Assembler i RANSTAD SERVICES 2009 - 2011

Delivery Driver Fents Connect/ELETTO TRANSFER 2008 - 2009

Customer Service Agent DELTA AIR LINES 1998 - 2008

Technician SRS COMMUNICATIONS 1991 -1998

Campfield Pharmacy Inventory Control Clerk 1990 -1991

Security Services of CT Security Officer 1989 -1990

Panda Temps Tool Assembly 1988 -1989

Suisman and Blumenthal Lab Technician 1988

AFFILLIATIONS/HONORS:

Gold Seal Award: Automotive Chassis Technology, Technical Careers Institute

Excellence Award: Track and Field State Qualifier, South Catholic High School

1ST Place: Customer Service and On-Time Delivery, Macy's

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