Customer Service Data Entry
Resume:
Teneika S. Thomas
Philadelphia, Pa 19143
*******.******@*****.***
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Education:
Community College of Philadelphia Philadelphia, PA
Major: Liberal Studies January 2009- current
Lincoln University Oxford, PA
Major: Psychology August 2004- April 2007
Summary
Of Qualifications:
• Strong customer service skills.
• Ability to meet deadlines and work under pressure.
• Excellent interpersonal communication skills
• Proficient in Microsoft Office, Internet Research, Xnet, and Lotus Notes.
Experience:
Ms. Tootsies Restaurant Philadelphia, PA
Temp. Guest Services Specialist April 2010 - June 2010
• Booked, confirmed and canceled restaurant reservations for guests.
• Answered inquiries regarding dining reservations, room rentals for parties, catering prices, and directions to the venue.
• Executed pre-party planning for potential guests
• Created weekly employee schedules.
• Communicate effectively with other front office and restaurant department employees.
• Ran errands for company executive: retrieving mail, bill payments, ordering office supplies
PNC Bank Philadelphia, PA
Bank Teller June 2007- February 2010
• Completed the following daily operational functions: settling the cash draw and ATM machine, and prepared current transaction reports for large deposits
• Complied with all federal and institutional banking regulations
• Assisted customers with account deposits, withdrawals, reconciliations, and bill payments.
• Cross sold bank products to meet customer needs and financial goals
GMAC Mortgage Horsham, PA
Data Entry Specialist May 2007- July 2007
• Executed timely and efficient data entry of surveys and assessments
• Assisted with filing and general office duties
Victoria’s Secret Willow Grove, PA
Sales and Bra Specialist May 2006- August 2006
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires
• Describe merchandise and explain use, operation, and care of merchandise to customers
• Place special orders or call other stores to find desired items
DW Tax Services, Inc. Elkins Park, PA
Data Entry January 2004-April 2006
• Assisted with the following operational functions: mail handling, and general office support (scheduling appointments, data entry filing, supply handling, correspondence, operating general office equipment)
• Worked in a fast paced environment - responding to changing priorities, taking direction from multiple individuals and maintaining confidentiality
• Entered client tax information into the computer, prior to clients appointment
• Managed the day-to-day functions of the company while the owner was away or unable to be present
References: Available Upon Request
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