Jennifer Bouchard

*** ******* *****

Kimberley, BC

250-***-****

ugilbg@r.postjobfree.com

Assistant General Manager

Highlights of Qualifications:

I am a high energy professional with a proven track record for increasing sales and have a wide background in providing optimal levels of Guest service for various hotel departments in a hotel and resort environment.

Professional Experience

Assistant General Manager of Trickle Creek Residence Inn by Marriott

& Resort Sales and Marketing At Kimberley Alpine Ski Resort. March 2006 to

Present.

Manager of Group Sales in charge of event planning for such groups as BC Nurses Union and BC Teachers Federation held at Trickle Creek Residence Inn by Marriott at Kimberley Alpine Ski Resort. April 2005 to March 2006

Front Office Duty Manager at Trickle Creek Residence Inn by Marriott at Kimberley Alpine Ski Resort. September 2003 to April 2005

Front Desk Guest Relations Officer at Sheraton Suites Calgary Eau Claire.

May 2001 to September 2004

Front Desk Supervisor Hyatt Regency Calgary Opening Team July 1999 to May 2001

Front Desk Supervisor Embassy Vacation Resort, Lake Tahoe, California 1997-1999

Skills and Abilities

Two hotel openings and operated change over from Marriott to private Trickle Creek Lodge in 2008

Ability to communicate effectively with Clients, management team and coworkers.

Created and opened Slopeside Market and Deli in Trickle Creek Lodge

Developed Top of the mountain wedding concept that increased wedding bookings by 60%

Developed local sales program that increased local golf bookings by 50%

Hired and trained front desk, food and beverage and housekeeping on performing efficient work meeting brand standards.

Provided ongoing coaching according to required rules, regulations and policies.

Analyzed issues in the hotel and provided permanent solutions

Proficient in Property Management Systems known as Fosse, GEAC, Fidelio, and Roomaster

Managed multiple booking engines for inventory and rates

Assisted with Union Negotiations for hotel

Education:

Hospitality Tourism Diploma- Miracosta College 1992

More than ten years hands on experience in all aspects of hotel operations