Sales Customer Service

[**** WATERFALL COURT • ELLENWOOD, GA ***** • PHONE 404-***-****

***********@***.***

ANTONIA M. BRAYBOY

OBJECTIVE

To obtain a challenging position, utilizing abilities developed through my experience with the opportunity for professional growth.

EMPLOYMENT

October 2001-September 2010

K&G Men’s Corporate Office, Sales Audit Assistant

Audited daily sales of 40 stores which include balancing all cash, checks, and credit cards over/short to ensure correct posting of sales to the stores.

Routinely provided customer service to all store locations which included researching and resolving all customer related issues via electronic mail and phone.

Performed administrative duties such as: faxing and copying bank card statements/or other documents, organizing and maintaining financial files, ordering supplies, and reviewing and updating the SOP (Standard-Operational-Procedures) handbook for the sales audit department.

Balanced weekly deposit reconciliation for all stores.

Balanced and reconciled credit cards for all stores.

Trained the night operators on sales audit process in order to perform all weekend closings procedures.

Performed all weekly closing procedures such as: correcting all Point of Sales (POS) errors and balancing Sales Audit to ensure accuracy in posting sales to the General Ledger.

Reported all web sales and money cards journal entries monthly to our parent company (THE MEN’S WEARHOUSE).

Researched monthly out-of-balance sales taxes between the g/l and sales audit.

Created and extracted all customers’ refund checks weekly in Smart Look.

January 1998- October 2001

Wolf Camera Corporate Office, Sales Audit Clerical

Audited daily sales of 500 + retail locations which included: cash over/short, bank deposit errors, and other cash related problems.

Balanced bank cards and kept accounts of credit card errors in excel spreadsheets.

Ran daily reports for all in-house accounts and credit cards.

Performed administrative duties such as: copying and faxing documents, ordering supplies, and acting as a liaison between stores and the corporate office.

Acted as backup for supervisor, overseeing the gross-margin report and sales error report for weekly deadlines.

EDUCATION

DeVry University Atlanta, GA. two years study in electronics

SUMMARY OF QUALIFICATIONS

MS Word, MS Excel, MS Outlook, As400, ProComm Plus, Snag It, RAS, and Smart Look

References upon request

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