Customer Service Manager
Resume:
Brittney Burch
Pflugerville, Texas
**************@*****.***
OBJECTIVE:
To obtain a position in the clerical/administrative field in which my existing skills will be utilized and developed. To be an effective team player and provide excellent customer/patient services.
ADMINISTRATIVE SKILLS:
Proficient in Microsoft Suite
Type 39 wpm, 10 key by sight
Effective team player with strong written and verbal communication
Telephone (multi-line) & reception techniques/Appointment scheduling
Managing/filing patient records
Medical terminology/Medical law ethics
Vital signs
Coding/ Knowledge of insurance programs
Dental Administration procedures
EMPLOYMENT:
Jr Assistant clinical administrator Massage Envy – Round Rock, TX 2009-2012
Answer Phones, Schedule appointments, and Appointment Calls
Provide information and coach other employees
Responsible for keeping an appropriate sales closing percentage for clinic
Maintain clean work enjoinment while providing excellent customer service
Daily Deposits
Close and open facility as well as securing building
Cashier/ Assistant Manager Little Caesar’s Pizza – Round Rock, TX 2008-2009
Responsible for tracking and taking customer orders
Handling all cash and credit card transactions
Promoted to manager position to supervise, manage, and train new employees
Balancing cash draw at close of shift
Responsible for opening /closing store and securing building
Receptionist YMCA - Austin, TX 2004-2005
Answered Phones
Greeted customers, answered customer questions, multitasked and provided information on YMCA new memberships.
Checked in club members
Posted customer payments, filing, typing, and Xeroxing membership forms
Swim Instructor and Lifeguard YMCA – Austin, TX 2004-2005
Tested and evaluated swim levels/conducted progressive classes/swim periods on a daily basis
Insured the safety of members using the YMCA aquatic facilities
Coordinated emergency procedures or provided first aid in emergency situations
EDUCATION:
Medical Administrative Diploma Everest Institute – Austin, TX
High School Diploma Round Rock High School –round rock, TX
AWARDS/CERTIFICATIONS:
HIPPA Certification
OSHA Certification
CPR and First Aid Training
2011 Front Desk of the Year Award- Massage Envy
Awarded the president bush academic achievement Award, 2003
~References Available Upon Request~
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