Business Analyst, Project Coordinator

Hope McKinney

Project Coordinator

PORTFOLIO: http://visualcv.com/users/51451-mckinney704/cvs/238354

REFERENCES:http://visualcv.com/users/51451-mckinney704/cvs/238351

Skills and Qualifications Summary

Key Strengths:

• Strong project support, business intelligence stacking, and technical skills.

• Extensive experience providing business process solutions that enhance productivity,

improve quality and drive business performance.

• Proven ability to communicate effectively between technical team and business community

to produce the desired results.

Technical Skills:

SharePoint Power User, MS Project, Visio, IntraLinks, Data Security (mainframe and LAN), Microsoft

Office Suite, Content Management Server, Project Management Methodologies.

Work Experience

INVENTIVE MINDS, LLC.

Marketing and Public Relations - 06/2011 - Current

Production Coordinator

• Create social media footprint.

• Build business office.

• Manage products and services projects.

WELLS FARGO CORPORATION, Charlotte, NC

Commercial Real Estate 12/2009 - 06/2010

Relationship Associate 2 - IntraLinks Migration Project Team

• Create virtual workspaces where the data is stored and provision appropriate permissions.

Manage updates and analyze documents for compliance and consistency.

• Transition portfolio of commercial mortgage documents from legacy Wachovia applications

to IntraLinks, the Wells Fargo virtual data storage room.

• SharePoint Team Site Administration - Maintain reporting dashboard; track key

performance indicators; collect requirements, document processes and create productivity

tools and deliverables.

Operational Risk Management

Project Management Office 06/04 - 06/09

• Enter project data into Performance Tracker.

• Introduced Project Management Office to SharePoint 2.0 benefits and features.

• Update team Issues / Action Items database.

• Set up conference line accounts; arrange audio, video conferencing and MSLive Meetings.

• UMT Project Portfolio Manager administration.

Data Security Administrator & Business Access Coordinator (DSA/BAC)

• Provide data and system access for 36 managers using CIW, PICCT, Mobius.

• Train Risk Analysts on access and security processes and procedures.

• Use ACT Tool to administer system-level and application-level access.

• Conduct quarterly access reviews using the Access Review System.

• Set up and manage MyEd, EdNet, and EdVPN remote access accounts.

Database Administrator / Management Reporting

• Perform SharePoint team site administration duties.

• Manage Time Tracker database.

• Reporting: FitchRisk FIRST Database - Loss Data Reporting; Run Push Reports, audit

extracts in Centerprise tool; Run CATools Reports.

FIRST UNION NATIONAL BANK

Project Coordinator / Executive Assistant 03/03 - 06/04

• Coordinate access for: Mainframe/LAN accounts, mail accounts and web sites.

View My VisualCV Online: http://visualcv.com/mckinney704

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• Prepare budget projections, XMS submissions, order supplies and process invoices.

• Prepare reports, organizational charts, agendas and presentation documents.

• Handle meeting logistics, travel, event planning and interview arrangements.

• Create Co/Sub/RC (AU) tracking database in Microsoft Excel.

• Handle confidential HR and merger-related documentation.

APLUS IT SOLUTIONS AND TRAINING, Charlotte, North Carolina

Office Manager / Senior Account Executive 05/02 - 04/03

• Act as liaison for corporate and city government clients.

• Design and implement corporate technology needs surveys.

• Create marketing plan, revise company image and design advertising.

• Consult with media and marketing representatives regarding advertising needs.

• Provide IT training support for certification, student screening, orientation and testing.

WACHOVIA CORPORATION, Charlotte, North Carolina

Human Resources: Regional Operations Analyst 10/99 - 05/02

• Managed and coordinate meeting and training facilities for entire South East footprint.

• Collaborate with database owners in analyzing and implementing reporting systems.

• Serve on Roster Process Team to analyze and develop a web-based roster process.

• Assist with updating team intranet site content.

• Selected by Technology Training Group to test and troubleshoot E-Learning training.

• Consult with employees regarding individual and departmental training needs.

• Train new-hires in customer service skills and quality awareness.

• Facilitate Mutual Funds Sales and Operations orientation.

Human Resources: Management Reporting Specialist / MIS Technician 06/98 - 10/99

• Trend customer issues; escalate Action Items to appropriate subject-matter experts.

• Initiated Customer Listening web database development and maintenance.

• Perform data capture, queries and produce ad hoc reports for Consumer Banking Group.

• Compiled Business Review reports for monthly presentations by senior management.

• Documented reporting processes to improve accuracy and timeliness.

• Collaborated with IT on Web Site Project design, content and testing; site maintenance.

• Served as Quality Coordinator on Customer Listening Team.

Credit Card Services: Executive Secretary to Vice President 07/97 - 06/98

• Create and maintain spreadsheets and databases to track team production.

• Represented team in daily Indicator reporting meetings.

• Participated in customer service focus groups; offered service improvement coaching.

• Organized and facilitated recognition and appreciation events.

ServiceCenter Reengineering: Core Process Associate 12/95 - 07/97

• Updated Gantt Charts in Microsoft Project. Maintained project status reporting database.

• Managed Lotus Notes Administrative Database and the teams' organizational charts.

• Coordinated meetings, travel and special events for over 150 team members.

ServiceCenter Reengineering

Sr. Administrative Assistant 06/94 - 12/95

LANCASTER, LOVE & CO., CPA's

Accounting Office Manager 0/91 - 03/93

Education

Central Piedmont Community College

Majors: Business Administration / Information systems Analysis

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