Customer Service Quality Assurance
Resume:
*** **** ****** ** • WASHINGTON, DC *****
PHONE 202-***-**** • E-MAIL ******************@*****.***
DARRELL FLETCHER
OBJECTIVE
Obtain a position where I can maximize my skills, and training experience.
WORK EXPERIENCE
04/2008-Present Inova Health System Mount Vernon Hospital, Alexandria, VA
Administrative Coordinator/Executive Assistant
Provide secretarial support to CNE and / or Director(s) to facilitate completion of department work.
Serves as office manager, ensuring the efficient and effective functioning of department operations
Perform Kronos Admin duties including troubleshooting and maintenance of the Kronos System
Responsible for maintenance of schedule pay codes and policies, work rules and org map set up
Created and maintain Hyperfind Queries and Genies
Support and maintain account information such as security, rights and user groups
Maintain Calendar, coordinate meetings, and arrange Travel through American Express Business Travel
Compose, review, and prepare correspondences and preventatives accurately and in a timely manner.
Comply and maintain data and documentation to ensure availability of complete, accurate, and up-to-date information
Field patient complaints via phone and online. (twitter)
Serve on Emergency Management Team for IMVH
Inova Health System Alexandria Hospital, Alexandria, VA
Surgery Billing Acct Rep
Coordinated daily perioperative schedule to facilitate maximum utilization and efficiency and minimum procedure-related problems.
Ensured that each day's charges are processed in accordance with department guidelines in a timely and accurate manner.
Ensured that all perioperative documentation is complete and accurate.
10/2005-04/2008 Washington Hospital Center, Washington, DC
Senior Imaging Services Scheduler
Performed human resources responsibilities for staff which included interviewing, selecting, promoting, staff developing, performance evaluations, and salary adjustments, resolution of employee concerns, disciplinary counseling, terminations, and employee morale.
Supervised up to 10 Employees in absence of Supervisor
Maintained proper staffing of personnel, including the development and maintenance of productivity, quality, and quality standards
Investigated patient, family, physician, nursing, and/or hospital staff complaints and responded to suggestions and complaints in a timely manner.
03/1999-09/2005 National Naval Medical Center, Bethesda, MD
Lead Patient Services Specialist (Kelly Services)
Responsible for the overall leadership and supervision of staff in the Patient Services.
Supervised 12 Employees in the absence of Supervisor
Responsible for the coordination and monitoring of: staff scheduling payroll and timekeeping, and educational tracking.
Additional responsibilities included: working in the role of Patient Services Supervisor, customer service, supplies, equipment and facilities management, quality assurance and improvement.
11/1993-02/1999 McKesson Medical-Surgical Inc, Auburn, WA
Sr. Buyer
Supervised 15 warehouse assistants and pharmacy technicians
Planned and implemented activities related to the product or material purchase, inventory control, and shipping and receiving storage functions.
Ensured products and materials are ordered and in stock to meet company requirements, while maintaining acceptable inventory levels
Collected, evaluated, and reported data in order to manage inventory
Analyzed inventory records. Interpreted results of overall inventory.
06/1990-10/1993 United States Army, Fort Lewis, WA
Battalion Weapons Specialist
Maintained platoon equipment and provided administrative support
EDUCATION
1984-1988 Wilson Senior High Florence, SC
High School
1988-1990 Normandale Community College Bloomington, MN
Accounting
SKILLS McKesson Web Scheduler
ANSOS One-Staff
KRONOS Workforce Central Version 6.0 (Payroll Systems)
Microsoft Office and Outlook
Unibased System Architecture (USA) RMS System
GECE IDX Carecast Application
PICIS Ingenix System
ANSOS Onestaff
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