Customer Service Representative

Zahra Poostfroush, RDCS

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20301Shelburne Road Apt. #7 Shaker Heights, OH 44118 Cell: 216-***-**** Home: 216-***-****

Email: ************@*****.***

OBJECTIVE:

To utilize my clinical experience and knowledge with echocardiograms for a position as a registered cardiac sonographer

EDUCATION:

B.A. Planning Management

Pahlavi University , Shiraz, Iran 1994

A.A.S. Diagnostic Medical Sonography, Echocardiography

Cuyahoga Community College, Parma, OH May 2011

• Vascular lecture and lab course taken as an elective to develop knowledge and skills

• ARDMS – Registered in adult echo, Registry number 146867, expiration date December, 2011

SUMMARY OF QUALIFICATIONS

• Deep knowledge of cardiovascular anatomy.

• Remarkable knowledge of terminology and techniques used in diagnostic echocardiography.

• Strong knowledge of cardiopulmonary resuscitation (CPR).

• Exceptional ability to keep records and write reports.

• Outstanding ability to work effectively with patients, and medical staff.

• Solid ability to read and interpret patient's clinical history.

• Great ability to perform routine scans.

• Uncommon knowledge of cross-sectional anatomy, physiology, and pathology as related to

Echocardiography (both pediatric and adult).

• Exceptional skill in the operation and maintenance of standard echocardiographic equipment.

• Uncommon ability to produce complex echocardiographic recordings.

• Above average problem-solving skills used to examine and evaluate technical aspects of complex

Echocardiographic scans.

• Exceptional ability to train technologists, residents and nursing/health career students in scanning and operational technique of equipment in a clinical setting.

CLINICAL EXPERIENCE:

MERCY MEDICAL CENTER, Canton, OH Fall /Spring 2010

SONOGRAPHY INTERN

• Scheduled patients for echocardiographic scans.

• Positioned patients for scans; set up and adjusted equipment for each scan.

• Performed standard scans and ensured that physicians were provided with required information.

• Assisted clinical managing sonographers in clinical training of technologists, residents and nursing/health career students in the performance of standard scans.

• Assisted senior sonographers, cardiologists, and physicians in more complex examinations.

• Prepared, updated, and filed records of procedures performed and related materials; collected studies or materials for teaching or referral purposes; copied reports for use by senior sonographers.

• Prepared preliminary reports for physicians' review.

UNIVERSITY HOSPITAL, CLEVELAND, OH Spring/Summer 2010

SONOGRAPHY INTERN

• Administer and monitor scans (such as two-dimensional echocardiograms utilizing saline and pharmacological contrast, conventional M-mode, Doppler and two-dimensional echocardiographic scans).

• Analyses sonograms, correlate sonographic information and medical history, and communicate findings to the physician.

• Assist with advanced or highly technical scans.

• Maintain and add documentation to medical records.

• Perform minor maintenance and repair of equipment (such as echocardiographic equipment and video tape recorders).

• Attended clinical rotations and observed all aspects of cardiac ultrasound.

• Reviewed procedures and used ultrasound echo machines, including GE-Vivid, IE33 Phillips, 5500 Phillips and Vivid-I, Vivid-3.

• Observed TEE and CABG and aortic valve replacement.

WORK EXPERIENCE:

FEDERAL RESERVE BANK OF CLEVELAND,CLEVELAND, OH 2006-2007

CHECK RESEARCHER

• Processed checks with accuracy from banks across U.S.

• Rectified numerical errors with checks

• Determined whether to pass credits or debits to other banks

• Communicated with bank processing centers for account management

• Employed use of Novell, Cure, and Data Warehouse computer data entry

NATIONAL CITY BANK,CLEVELAND, OH 2004-2006

OPERATIONS PROCESSOR

• Ensured proper identification of bank of first deposit and sending back to correct location

• Reviewed thousands of checks each day for proper sorting to meet bank deadline

• Determined which checks should be paid or rejected according to NCBROD standards

• Served as customer service representative for bank branches and conducted necessary research

U.S. BANK,CLEVELAND, OH 2000-2004

CUSTOMER SERVICE REPRESENTATIVE

• Stationed at platform for customer interaction and account management

• Opened and managed checking/saving accounts, CDs, and IRAs

• Handled bank transactions in a timely and efficient manner

• Ensured accurate cash handling and balancing procedures on a daily basis

• Communicated with customers and used problem solving skills to address their needs

DILLARD’S, BEACHWOOD, OH 1995-2000

SALES REPRESENTATIVE

• Assisted customers with shopping and transactions

• Conducted inventory of incoming and outgoing merchandise

• Approved credit accounts for customers

• Cooperated with team to create aesthetic floor displays

ADDITIONAL SKILLS/QUALITIES

• Computer literate in Microsoft Word, PowerPoint, and Excel

• Experience using echo machines, including GE-Vivid and IE33 Phillips, 5500 Phillips, &Vivid-I,Vivid-3.

• Bilingual (native language is Farsi).

REFERENCES:

Available upon request

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