Quality Assurance Support

**** ******* ***. • STOCKTON, CA. *****

PHONE 209-***-**** • E-MAIL ******.******@*****.***

DONALD OLIVER R. GAVINO

OBJECTIVE

To provide a quick and informative resolution for users I support in their computer needs,

EMPLOYMENT

2011-Present Adecco(Woodbridge Winery) Stockton, CA.

Sanitation Personnel

Clean and update production machine for morning production.

Resupply and manage in a timely manner where the machine can be used as quickly as possible.

Manage and Update safety and raising production through continuous improvement system set by the customer.

2007-2010 Amtex Inc. Manteca, CA.

Material Handler and Line Production

Provide materials for quick processing of manufactured product in line based manufacturing.

Manufacture products according to Operating Procedure policy set by the Company.

Manage and Update safety and raising production through Kaizen system.

2006-2007 Icicle Seafoods Inc. Seattle, WA.

Line Production/Galley Helper

Feed 140 pieces of fish through fillet machine.

Provide and manage a clean environment for employees dining in the galley.

Process Salmon, Crab, Black Cod packaging.

2000-2003 Affiliated Computer Services Inc. Santa Clara, CA.

Technical Support Level 2

Answer Help Desk calls for low or high priority calls with easy fixes.

Provide low and high priority support from trouble ticket service for 1500 user city wide.

Provide training and information for entry level Tech Support.

Manage Backups for operations in Finance Department.

Manage and Provide print-out for managers and department heads.

Provide logs and operation output for Database Administrators and Programmers.

Upgrades and documentation of Operating System and software installed for future reference.

2000-2002 Atari Midway Milpitas, CA.

Lead Tester/Quality Assurance Lead

Provide materials for quick testing of product to be released on the market.

Communicate between producers, programmers, artist, and testers how the product can be improved.

Manage and Update database for programmers and testers for quick resolutions on quality issues of product.

Produce and quick match between Sony, Nintendo, and Xbox standards for release on the said platforms.

EDUCATION

1998-2000 Computer Learning Center San Jose, CA.

Information and Technology Support Programmer and Network Administration.

Received Certificate

Ongoing A+ certification

Ongoing completion of MCSE.

SKILLS

• Manage and backups for Oracle DB

• Provide phone support for MS Office

• Manage and support for Groupwise

• Solaris Backup Tapes and Media Devices.

• Resourceful

• Trustworthy

• Courteous

Contact this candidate