Sales Administrative Assistant

Professional Profile:

Skilled professional with experience in executive and contract administration, sales, marketing, and conference coordination. Responsible, dependable, and determined contributor who is committed to excellence and success. Highly organized and detailed-oriented professional who provides thorough and skillful administrative support to senior executives. Results driven and innovative problem-solver with demonstrated talent for identifying, scrutinizing, improving and streamlining complex work processes. Flexible team player able to prioritize, multitask, and execute under pressure in a fast paced, deadline oriented environment. Energetic performer cited for work ethic and an upbeat, positive, respectful attitude.

Qualifications:

* Unsurpassed interpersonal, written and verbal skills

* Accustomed to handling sensitive, confidential and timely information

* Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Adobe Acrobat, and Photoshop

* Knowledge of and experience with general office equipment

* Experience with Front-Office Operations

Professional Experience:

Compass Van Lines, Austin, TX

April 2012 – September 2012

Dispatcher / Customer Care Specialist

Liaison between the customer, the company, and the driver. Managed all interstate and local moves. Coordinated and arranged routing road-maps and time schedules to meet required deadlines for both pickups and deliveries. Daily check-in with drivers in regards to customer payments (credit card approvals), routes, schedule times, shuttle service, etc… Assigned vehicles, drivers, and movers to schedules. Booked shuttles as needed in various cities according to customer needs. Administered contracts and updated client records within the moving software (Granot) per addendum to estimated quote. Collected and processed customer payments via payment terminal and updated customer accounts. Serviced inbound and outbound calls as well as responded to customer inquiries. Called customer to confirm arrival dates and time for both pickup and delivery. Called clients for onsite visuals and confirmed dates and times for the visit. Updated inventory lists, delivery addresses, and delivery dates per customer requests. Responsible for all customer contracts from start (assemble) to finish (assuring all information is correct and accurate for final filing). Instantly responded to emergency situations and schedule changes. Followed up with customers after pickup and delivery to find what areas to focus on for improvement. Tracked and verified all local driver and helper time sheet hours via software per move for payroll purposes.

ViaMetric, Inc., Austin, TX

October 2011-March 2012

Marketing Assistant

Managed daily email campaigns via Campaigner and Salesforce platforms. Managed segments of recipients, loaded and maintained copies of email and webinar campaigns, setup and scheduled daily sends. Reported on daily sends. Managed hard and soft bounce rates. Filtered response emails and routed to appropriate parties for follow-up. Other daily duties as assigned.

Roadwings Entertainment, LLC., Austin, TX

October 2009-Present

Production Assistant

Work very closely with the director (writer), producers, DP’s and performers. Provide administrative support to productions. Created agreements for performers, artists, and investors. Track daily preproductions and goals. Research props and wardrobe. Consultant on choice of settings, props and wardrobe. Responsible for props, wardrobe, and occasionally make-up. Attend planned meetings. Time production of rehearsal and shoots. Operate camera (B footage) and sound. Test equipment such as sound, lights, cameras, and playback. Assist in the thought development process of several projects. Display creativity and innovative, non-conventional thinking in managing productions. Performed in music videos (The Roots “Now or Never” and Erin Ivey “Chocolate”) Other duties as assigned.

Teres Solutions, Inc., Austin, TX

January 2006-September 2009

Executive Administrative Assistant to Executive Team

Assisted the CEO, CFO, CTO, EVP and VP of Sales within a technology based, fast paced work environment. Managed daily calendar events and tradeshows, travel, transcripts, filing systems, agendas, presentations, monthly expense reports, purchase orders, invoices, contractual payments, new forms, reports, journal entries and transactions within QuickBooks, correspondence to clients, vendors and staff. Trained and provided orientation to new employees. Developed, tested, implemented and maintained new procedures to ensure consistent performance of routines. Ensured procedures were followed and tasks were completed on schedule. Attained knowledge of extensive software covering a wide variety of applications.

Sales Support Specialist

Assisted the VP of Sales, Regional Sales Managers, and Account Managers, based remotely, with volume discount approvals, comparison pricing and system functionality. Prepared and managed pricing quotes, order requests, investment analysis, ROI, technical correspondence and requests, RFPs and due diligence questionnaires. Updated sales per quarter, client database records, client reference list, tracking of website visitors, product price list, sales contracts, leads, sales targets and actual figures. Researched prospects and assigned prospects to regional sales managers based on territory. Assisted with the overall client growth of 400% (50 clients in 2006 to over 200 clients in 2009).

Contract Administrator

Prepared and managed contracts, contract database and all associated records. Reviewed redline modifications and proposed language. Collaborated with the CEO, CFO and CTO on negotiations of contract terms and conditions, contract development, contract language, administration, analysis, collection efforts, contractual renewals, and resolution of client and vendor issues. Promptly responded to client and third party inquires within the realm of contract terms and company policies, guidelines, and best interests.

Marketing Assistant

Collaborated with the outsourced marketing firm in the development, design, support and distribution of marketing campaigns including ad placements, direct mailings, product data sheets, website, and press releases. Monitored and maintained collateral inventory, project process, schedules, appointments, and deadlines on all marketing materials. Updated website information such as client quotes, events, press release news, company information, job openings, products and product functionality. Managed allocation of resources and budget for producing marketing materials and measured ROI on marketing materials, campaigns, etc…

Meeting/Event Planner

Designed and executed annual company conferences. Created novel, innovative ideas for conference themes, speakers, sessions, events, collateral and program. Managed registration process, online payment and overall conference budget. Appointed venue and managed contract negotiations with hotels and associated vendors.

Texas Medical Board of Examiners, Austin, TX

June 2005-January 2006

Administrative Assistant

Maintained state health and dental records. Assisted in the development and support of policies and procedures. Assisted in the preparation of legal documentation involving health and dental record information. Responsible for the protection and security of confidential and time sensitive material. Assisted in special administrative analysis and summaries of staff reports.

The Write Shop, George West, TX

June 2000-August 2001

Office Filing Clerk

Prepared monthly statements of activity for clients. Managed, faxed and filed invoices. Created new account files for record retention. Designed, implemented and maintained new filing system procedures. Assisted with supply inventory. Sorted mail and prepared shipments.

First National Bank, Three Rivers, TX

November 1999-June 2000

Bank Teller

Attended to lobby and drive thru clients. Received, verified and distributed cash on personal and business accounts. Prepared forms for deposits and credits on accounts. Organized forms to be sent to main branch for database updates. Responded to customer inquiries regarding account status while adhering to company policies, procedures and guidelines. Responsible for the protection and security of confidential records. Balanced starting and ending drawer and vault. Responsible for opening and closing the branch.

Education:

AUSTIN COMMUNITY COLLEGE – Austin, TX

January 2003-December 2004

UNIVERSITY OF TEXAS SAN ANTONIO – San Antonio, TX

September 2001-December 2001

COASTAL BEND COMMUNITY COLLEGE – Beeville, TX

September 1999-August 2001

THREE RIVERS HIGH SCHOOL – Three Rivers, TX

1995-1999 – Diploma

Major in Applied Sciences

Minor in Theater Arts

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