Tehesia Mayette Wilcox

OBJECTIVE

To perform a service utilizing my education, skills and experience.

SKILLS

Dependable, flexible, hard worker, quick learner, highly motivated, honest, time management skills, organizational skills, customer service skills, planner, scheduler, follows instructions, team worker, and leadership skills.

EXPERIENCE

Liberty Medical Specialties, Durham NC 05/06-5/08

Branch Manager

Responsible for operations of office staff and administrative functions. Maintain contact with customers and outside vendors, payroll, development and utilization of procedures specific to ensure compliance with HIPPA regulations and rules. Market in the tri-state area to develop and maintain professional relationships with current and potential referral sources and clients, promptly receives and responds to customers/patients needs, analyze feedback from customer service surveys, provide follow-up with customers/clients with questions or concerns regarding services/care rendered, compiles data from patients medical record for reimbursement for DME services using ICD-9 CM and CPT-4 Coding guidelines, 24-hour on call.

Liberty Medical Specialties, Durham, NC 02/06-05/06

Customer Service Representative

Responsible for the intake, referrals, insurance benefit verification, managing paperwork and documentation required for effective billing.

Liberty Medical Specialties, Whiteville, NC 10/01-02/06

Account Analyst

Experience in analyzing accounts including billing insurance and private pay accounts and following up on collections.

Southeastern Apparel, Whiteville, NC 07/00-8/01

Bookkeeper/Sales Associate

Experienced in bookkeeping, payroll, shipping and receiving, selling ladies apparel, answering multiple telephone lines, filing, accounts receivable, and accounts payable.

EDUCATION

University of North Carolina at Pembroke, Pembroke, NC

Bachelor of Science Degree, 1996-2000

Robeson Community College, Lumberton, NC

Associate of Applied Science Degree, 1991-1994

Effective Teacher Training Certificate, 2/1995

REFERENCES AVAILABLE UPON REQUEST

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