Administrative Assistant Customer Service

*** ****** **. *******, ** *****

Phone 813-***-****

***************@*****.***

Tania Schellhorn

Objective To obtain a permanent fulltime position in Customer Service where my achievements, strategic thinking and trouble shooting skills enables me to consistently meet or exceed Managements expectations.

Experience 2007 - 2011 Hudson/DTCC Tampa, FL

Customer Support / Help Desk

Resolved routine customer technical inquiries or problems pertaining to Mainframe, PC/LAN or Web based applications for internal and external customers.

Analyze complex issues and take appropriate course of action to determine if escalation is necessary to the senior technicians or higher level support groups.

Consulted with Lead/Supervisor and other IT professionals when course of action is unclear.

Assigned to assist with the migration of over 1200 internal/external customers to a new platform.

Special projects as assigned by Senior Management.

2006 - 2007 Adecco/Bank of America Tampa, FL

Administrative Assistant/Loan Processor

Creation of various reports and letters for perspective buyers.

Referred incoming inquiries to respective loan officers.

Reviewed title document and appraisal information.

Maintained fiduciary relationships with all of the Banks clients.

2005 - 2006 Snelling Personnel Services Tampa, FL

Administrative Assistant

Screened calls and resolved or referred them as appropriate on a multi-line system.

Meet and greet clients and visitors. Set up and coordinate meetings and conferences.

Created and modified documents using Microsoft Office.

2004 - 2005 Aculink Mortgage Solutions Tampa, FL

Loan Post Closer

Gathered and completed all necessary paperwork to close residential and commercial loans.

Maintained high level of accuracy to ensure all paperwork was ready for the closing.

2000 – 2001 Manpower /Ford Motor Credit Tampa, FL

Collections Specialist

Follow up with customers on outstanding balances 60 days +.

Contact customers by phone, fax and email

Establish payment arrangements and follow up to ensure receipt of payment.

Review daily reports for open accounts receivables.

Researched customer disputes.

Escalate accounts over 90 days to Supervisor for review.

Education 2001 – 2002 Concord Nursing School Tampa, FL

CNA in Nursing.

1995 – 1999 Durant High School Plant City, FL

High School Diploma

Skills Bilingual Spanish/English.

Computer Skills Proficient with Mainframes, PC/LAN and Web environments including: Networks, TCP/IP, Ethernet and connectivity. Knowledge of Browsers, Internet Access and authentication methods.

PC Software: Novell Malware, Windows 2000, SMS, Windows NT Administration and Lotus Notes. Strong working knowledge of Microsoft Office Suite, Communications software (Attachmate Extra).

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