Customer Service Management

KRISTEN OHANIAN

** ****** **** • North Kingstown, Rhode Island 02852 • 401-***-**** • **************@*****.***

QUALIFICATIONS PROFILE

Focused and skilled professional ready to apply skills in a variety of settings including managed care, pharmacy consulting, community pharmacies, hospitals, and clinics to provide excellent support as a pharmacist.

Four years intern experience across a variety of pharmacy settings, as well as consulting, disease and wellness management, primary care, and with community hospitals and pharmacies.

Hands-on experience with compounding, dispensing, and patient consultations.

Skilled in handling insurance billing, customer service, and pharmacy inventory and general management.

Remain highly involved in positive and proactive community events and affairs: Volunteer for the Rhode Island Free Clinic (2009–Present) and the Breast Cancer Walk (2006–Present).

Served as Board Member / Consultant for Executive Board of ISPOR September 2009 – 2011.

Won multiple academic awards, including six year Centennial Scholarship and Dean's List at the University of Rhode Island; The National Society of Collegiate Scholars; Phi Eta Sigma Freshmen Honor Society; and the Dunkin Donuts Scholarship Recipient.

Served on pharmacy industry associations including Lambda Kappa Sigma and International Society for Pharmacy and Outcomes Research (ISPOR).

EDUCATION AND CREDENTIALS

Master of Business Administration (pending 2014)

University of Rhode Island Providence, Providence, RI

GPA: 4.0

PharmD (2012)

University of Rhode Island College of Pharmacy, Kingston, RI;

GPA: 3.4

Licenses:

Pharmacy Intern License, Rhode Island | License.#: PHL03305 | Exp: June 01, 2012

Pharmacy Intern License, Massachusetts | License.#: PI157505 | Exp: July 01, 2016

American Heart Association First Aid CPR AED, Exp: September 01, 2013

Physical Assessment Certification, April 15,2011 to Present

HIPPA Compliance Certification, September 21, 2009 to Present

PROFESSIONAL EXPERIENCE

WAL-MART, North Kingston, RI

Pharmacy Intern, 9/2010 to Present

Accountable for managing daily pharmacy responsibilities, including entering prescription information into a database, processing insurance and third-party claims, and providing counsel to patients regarding prescriptions and over the counter medications. Support management of inventory and ordering.

PHARMERICA, Warwick, RI

Pharmacy Intern, 8/2010 to Present

In long-term care setting, provide pharmacy management support, including filling medication orders, processing insurance claims, and compounding parenteral solutions. Provide recommendations regarding poly-pharmacy reduction. Participated in medication reconciliations. Shadowed consultant pharmacists.

CHRONIC DISEASE MANAGEMENT, LLC, Newport, RI

Pharmacy Intern, 11/2011 to Present

Selected to consult with developers regarding pilot of a clinical initiative focusing on optimizing therapy in diabetic and hypertensive patients through physician outreach.

KENT COUNTY HOSPITAL, Warwick, RI

Clinical Pharmacy Intern, 5/2009 to 5/2011

Provided support for clinical program by producing and presenting formulary reviews to the P&T committee. Collected, analyzed, and presented data regarding the number of hypoglycemic events related to sliding scale insulin regimens. Provided evaluations regarding effectiveness of tight glucose control in preventing hypoglycemia within this institution.

MEMORIAL HOSPITAL, Pawtucket, RI

Pharmacy Intern, 5/2008 to 5/2010

Acquired knowledge and experience related to managing hospital pharmacy. Learned and held responsibility for compounding intravenous solutions, filling medication orders, and delivering medications to patient floors. Provided drug information to nurses and physicians. Performed basic Pyxis MedStation® repair and managed machine inventory.

PRIMARILY CARE, Cranston, RI

Pharmacy Intern, 5/2009 to 8/2009

Supported development of HealtheDividends, a comprehensive wellness and disease management program designed to set personalized goals based on health biomarkers and providing tools and resources for employees to meet health-related and disease management goals as determined by primary care physicians.

ROTATIONS: APPE – ADVANCED PROFESSIONAL PRACTICE EXPERIENCE

Community (4/2012 to 5/2012) Target Pharmacy, Smithfield, RI

General Medicine (2/2012 to 4/2012) Memorial Hospital of Rhode Island, Pawtucket, RI

Ambulatory (1/2012 to 2/2012) Naval Health Clinic New England, Newport, RI

Managed Care (10/2011 to 11/2011) Chronic Disease Management, LLC, Newport, RI

Pharmacy Management (9/2011 to 10/2011) Walgreens Corporate, Warwick, RI

Institutional (7/2011 to 8/2011) Radius Specialty Hospital, LLC, Boston, MA

ROTATIONS: PPE – INTERMEDIATE PROFESSIONAL PRACTICE EXPERIENCE

Community (5/2010 to 9/2010) Wal-Mart Pharmacy, North Kingston, RI

Institutional (5/2009 to 8/2009) Women and Infant’s Hospital, Providence, RI

– Excellent references are available upon request –

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