Human Resources Customer Service

OBJECTIVE: To obtain a position that utilizes my progressive knowledge in data management and analysis.

EDUCATION: Kings, Business College

Raleigh, NC

Associates of Arts May 1981

Barber-Scotia College

Concord, NC

Business Administration

SKILLS: ReportSmith Reporting, ADP, PeopleFluent, PeopleSoft, Crystal/Query Reporting, Inter/Intranet, Microsoft Office, Microsoft ACCESS, Microsoft Outlook, Business Objects Reporting, Lotus Notes

STRENGTHS: Ability to work efficiently and effectively with persons from professionally diverse backgrounds. Customer focus based on respective business models (processes, data, resources, etc).

Employment History:

03/2009 – Present Grifols Biotherapeutics, RTP, NC

HRIS Data Specialist

• Serve as system administrator of the Peoplefluent RMS system

• Table configuration (i.e., job codes, managers, cost centers)

• Auditing HR information keyed into the HR ADP Database

• Create and distribute weekly and monthly reports using the ReportSmith reporting tool and Report Writer

• Manage the Educational Assistance Program

• Ensure data integrity and compliance with corporate policies

• Perform as subject matter expert on HR daily functions

• Contribute to various corporate projects as needed

10/2008-03/2009 Accentuate Staffing, Raleigh, NC

HRIS Data Specialist

• Provide support of the HRIS department operations

• Auditing and entering HR information into the HR ADP Database

• Ensure data integrity and compliance with corporate policies

• Maintain excellent customer service relationships

• Function as “clearing house” for employee paperwork

03/2007 – 02/2008 US Pharmaceuticals Recruitment, GlaxoSmithKline

Recruitment Coordinator

• Provided general administrative support to Manager of Recruiting and Recruitment Account Managers using the Peopleclick RMS system.

• Required excellent written and verbal communication skills including proficiency in writing, grammar, spelling, document proof reading and telephone answering etiquette.

• Possessed strong interpersonal skills and the ability to interact and influence cross functionally at senior levels of the organization.

• Required excellent computer skills with Microsoft Word, Microsoft Outlook, Microsoft Access, Lotus Notes and Microsoft PowerPoint.

• Made independent decision when prioritizing management of complex scheduling situations

• Exercised interpersonal skills with aptitude to liaise with various levels in the organization

• Maintained unwavering commitment to maintain confidentiality of critical information.

• Required attention to detail and decision-making skills.

12/2001 – 03/2007 Human Resources Strategy, Communications and Systems, GlaxoSmithKline

HR Information Analyst

• Performed user acceptance testing for PeopleSoft 8.3 Upgrade and Business Objects 6.5 Reporting

• Department Tree/Table (US/UK PeopleSoft) maintenance to support JDE for the Finance group

• Consult with client groups to define reporting requirements and specifications. Apply appropriate business rules that govern people, events which are used as drivers for the business.

• Creation of Access database reports for client use

• Creation of Business Objects reports for client use

• Develop customized training for Business Objects end-users

07/1998 – 12/2001 Marketing Analysis Communications Support, GlaxoWellcome Inc.

Sr. HR Coordinator (Rotational Assignment 1999- 2000)

• PeopleSoft data entry and system integration

• Analytical interpretation of job evaluation data. Performed calculations and distributed resulting analysis in the form of reports to client base. Driven by business rules (people, places, events)

• Resource for company policies and procedures

• Facilitated a component of the Harassment-Free/Discipline training program

• Applications and Reporting tools: PeopleSoft, Crystal Reporting, MS Access Reporting

08/1995 – 07/1998 Human Resources Information Systems, GlaxoWellcome, Inc.

Sr. HR Data Specialist

• Data entry and analysis of employee information with emphasis on compliance

• Data auditing via exception reporting to ensure data integrity

• Reporting tools/applications: Crystal/Query reporting, MS Access reporting, PeopleSoft

• Performed user acceptance testing for PeopleSoft upgrades

04/1990 – 08/1995 Human Resources Information Systems, Glaxo, Inc.

HRIS Coordinator

• Generate and distribute company-wide reports to business units

• Converse with HR Reps and HR Managers daily regarding business rules employee transactions

• Performed user acceptance and systems testing for implementation of PeopleSoft 7.5

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